This G-Cloud 12 service is no longer available to buy.

The G-Cloud 12 framework expired on Monday 28 November 2022. Any existing contracts with AxSys Technology Limited are still valid.
AxSys Technology Limited

Excelicare myCarepod Personal Health Record

AxSys Technology has developed myCarepod Personal Health Record solution to meet the needs of organisations to engage with the people in their care based on research which shows that through this engagement better coordination of care can be achieved, outcomes can be improved and costs can be reduced.

Features

  • Our PHR is delivered as a web based solution.
  • It can be delivered as a tethered or stand-alone solution.
  • Smart functions include a rules engine, alerts, analytics, decision support.
  • Automatic classification/grouping of records and collation into harmonised lists.
  • HTML5 compliant, the web screens are multi browser compliant.
  • Controlled, integrated and secure read/write access to information.
  • The core technology is Microsoft SQL server and .NET.
  • Dashboards aid in the discovery of gaps/compliance in care.
  • The PHR is actionable at scale to cover population health.

Benefits

  • Assisting the delivery of Personalised Closed Loop Case Management.
  • Assisting delivery of an effective person-centred health care system.
  • Self-management of conditions through better condition knowledge of triggers.
  • Delivering Population Health Management with integrated patient engagement tools.
  • Analysis of patient information and generation of appropriate relevant alerts.
  • Availability of dashboards to monitor key metrics and raise alerts.
  • Helping organisations improve care efficiencies whilst reducing per capita costs.
  • Ability to dynamically combine information and present it simply.

Pricing

£188,000 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michelle.condron@excelicare.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 3 5 4 2 9 2 9 1 3 4 0 4 7 2

Contact

AxSys Technology Limited Michelle Condron
Telephone: 0141 840 5924
Email: michelle.condron@excelicare.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/A
System requirements
  • Microsoft OS - Windows 8.1 and 10
  • Microsoft SQL Server 2016
  • Microsoft IIS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Acknowledgement time is within 20 minutes of email being received.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Please see the support levels offered in Excelicare myCarepod Personal Health Record service document attached.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We engage with clients to determine their needs and requirements through a series of meetings which can be face to face or remote. In support of this we provide training and documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data is extracted via our reporting instance for which we provide a full data model.
End-of-contract process
At the end of the contract hosting will be discounted, the application will become unavailable but the reporting instance will remain available.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is no difference between desktop and mobile as the services provided is browser based.
Service interface
Yes
Description of service interface
Acknowledgement time is within 20 minutes of email being received.
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
The API allows for search, view, insert, update, delete of data within the application.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customisation is provided through our proprietary Toolkit which accommodates data entry facility, integration facility, and analytics

Scaling

Independence of resources
The service is deployed via a set of load balanced webservers. Demand on the service is monitored and hardware provided can be increase as load grows.

Analytics

Service usage metrics
Yes
Metrics types
We provide service reviews, as a defined period agreed with the client. We also provide a client site for them to use to monitor support tickets and provide them with documentation.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported via all means supported by Microsoft SQL Server.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Fixed Field Length
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • HL7 v2
  • XML
  • JSON
  • CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Dependent on client need, up to 99.999%
Approach to resilience
We operate a clustered solution on the database servers with co located servers based on clients needs.
Outage reporting
We do this via broadcast emails and SMS.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
All user accounts have RBAC security model applied.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
CQS
ISO/IEC 27001 accreditation date
09/10/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO9001:2015
IGSOC

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our 3rd party host is N3 and HSCN approved and provide this process.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our 3rd party host is N3 and HSCN approved and provide this process.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our 3rd party host is N3 and HSCN approved and provide this process.
Incident management type
Supplier-defined controls
Incident management approach
Our 3rd party host is N3 and HSCN approved and provide this process.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£188,000 an instance a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michelle.condron@excelicare.com. Tell them what format you need. It will help if you say what assistive technology you use.