Placecube Ltd

Cloud Planning, Design & Support Consultancy Services

Placecube supports the use of our SaaS and PaaS Cloud Services. We will assist you in planning, creating, developing, updating your digital services. We provide comprehensive planning, design, implementation and migration consultancy and support to enable you to implement your digital transformation to the Government’s Digital by Default Service Standard.

Features

  • Extensive and proven experience cloud and digital transformation
  • Dedicated Liferay resources with extensive experience of government services
  • Trusted and leading exponent of Digital Experience Platforms
  • Extensive systems integration capability to support highly interoperable platform
  • Mentoring of your in-house teams; AGILE, Cloud, DXP
  • AWS accredited specialists
  • Access specialists in using data to understand services and context
  • Supports you to connect data from sensors, services and systems
  • Apply data science expertise to your open data and analytics
  • Migration of data, users and configurations to cloud based service.

Benefits

  • Save time and money with highly experienced and accredited resources
  • Identifies opportunities, risks, rewards in transitioning to cloud based service.
  • Practical architectural and system design to meet your aspirations.
  • Tailor made strategies and solutions to suit your organisation.
  • Provide thought leadership on software development, test processes
  • Identifies opportunities, risks, and rewards in transitioning to cloud services.
  • De-risks cloud migration through Placecube’s extensive knowledge and expertise.
  • Delivers transformations and improvements through Agile processes.
  • Improves user experience design to leverage your cloud services.
  • Improves use of data about services and the local place

Pricing

£500.00 to £1,200.00 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jenny.dias@placecube.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 3 4 6 1 3 7 1 0 6 3 0 8 5 6

Contact

Placecube Ltd Jenny Dias
Telephone: 020 8895 6756
Email: jenny.dias@placecube.com

Planning

Planning service
Yes
How the planning service works
We’ll first conduct an initial discovery workshop where we learn about your objectives, technologies, and data, to plan the implementation approach. Depending on the nature of the work, one of our certified solutions architects may produce a detailed solution design for your new cloud environment, before passing to one of our DevOps engineers in the build phase.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Provide training on the use of Placecube cloud based services and applications. This includes , Digital Place and Liferay DXP.
Training is tied to specific services
Yes
Services the training service works with
  • Digital Place for Communities
  • Digital Place for Connected Data
  • Digital Place for Local Public Services
  • Liferay DXP
  • AWS
  • Rackspace
  • Digital Place
  • Liferay Analytics Cloud
  • Digital Place for eCommerce
  • Open Place Directory

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We’ll first conduct an initial discovery workshop where we learn about your objectives, technologies, and data, to plan the migration approach. We may then produce a migration design document which outlines our recommendation and the steps to achieve your migration to the cloud or between cloud services, before moving into the implementation phase where we can help you conduct the migration.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All Placecube products are continually tested using automated quality assurance tools and real time performance monitoring, in order that any bugs, issues or downtime is promptly identified and resolved. This same level of quality assurance and performance monitoring can also be applied to our bespoke professional services delivered solutions. In addition to being hosted within AWS, in most cases, products are delivered using a clustered infrastructure, which provides further resilience and continuous service delivery. To evidence this level of resilience, we are happy to share infrastructure and architecture diagrams for our products and solutions.

Our performance testing is not restricted to service availability. We also proactively test response times for applications and interfaces, using a range of tools. Any performance metrics which fall outside of agreed SLA’s, as per the G-Cloud Call of Agreement, are reported to clients at the time of the event and are also recorded within a quarterly report. In addition to publishing this report to relevant stakeholders within the client, a review meeting is conducted within 2 weeks. All major incidents (Priority 1) and any recurring incidents are subject to investigation, including root cause analysis, the results of which are also shared in the quarterly report.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our solution is ready-to-use and can be deployed at pace.
Firstly, we will work with you in person and via virtual meetings to discuss branding, design, and the tools you want to use. We will then set up sessions to walk through the service as described above.
Once deployed, we provide a dedicated web-based support desk, available from 09.00-17.00, normal business days as standard. Telephone, on-site or 24/7 extended support service can be made available at extra cost. Our support team consists of highly skilled, experienced professionals, who can help troubleshoot any problems.
We also have an expert technical and content team who will optimise your Directory and build your inhouse skills. Additional training beyond the standard described above is available at extra cost.

Service scope

Service constraints
Support is handled remotely. Onsite is available at additional costs.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support Centre Hours - 08.00 - 18.00/ 24/7 Support available on request
Priority Level 1 - 1 Clock hour
Priority Level 2 - 2 Business hours
Priority Level 3 - 2 Business Hours
Priority Level 4 - 24 Business Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Placecube provide a dedicated web-based support desk, available from 09.00-17.00, normal business days as standard,and included in the annual subscription. Telephone, on-site or 24/7 extended support service can be made available at extra cost. Our support team consists of highly skilled, experienced professionals, who can help troubleshoot any problems.
We also have an expert technical and content team who will optimise your Directory and build your inhouse skills. Additional training beyond the standard described above is available at extra cost.

We provide a Technical Account Manager and or Cloud Support Engineer as required

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£500.00 to £1,200.00 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jenny.dias@placecube.com. Tell them what format you need. It will help if you say what assistive technology you use.