Camwood Limited

Rimo3 ACTIV - Automated Windows as a Service Testing

Camwood has developed Rimo3 ACTIV to support the ongoing semi-annual feature updates to Windows 10. It is a solution that has been designed to validate applications through Automated Application Testing. Includes testing of applications on VDI, Hardware, Windows 10 security updates and O365.

Features

  • Application Compatibility testing
  • Full automated smoke testing/ Launch and load testing
  • Connecting to app repository such as SCCM
  • Dashboard view of applications issues, build versions, Windows 10 updates
  • Pass or Fail of applications on different builds
  • Test application packages including depencendies
  • Automated UAT/ functionality testing
  • Individual Application Performance Benchmarking
  • Test applications against Windows 10 monthly security patch updates
  • Testing in-line with the new Windows servicing model

Benefits

  • Business Critical Application assurance for Windows 10 adoption
  • Reducing time to test all business application, by 95%
  • Reducing UAT costs for applications by up to 50%
  • Refined escalation process, application priority
  • Able to manage the semi annual updates, adopting Evergreen
  • No need for the business to perform UAT and BPT
  • Video outputs and reports
  • Easily identify application remediation actions
  • Complete knowledge of application estate
  • Keep business compliant

Pricing

£5 to £15 per device per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

234429183163885

Camwood Limited

Chris Porter

07581 463 267

chris.porter@camwood.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Support and maintenance is only provided on ACTIV issues and configurations. Problems around client's environment will not be supported.
System requirements
  • Three Virtual Machines
  • Perimeter firewall rules for video capture and playback
  • Disk: min 25GB per hosted ACTIV
  • Processor: Quad Core
  • RAM: 4GB for the host OS, 4GB per hosted ACTIV

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Acknowledgement Response Time within 4 working Hours.

Remote support Coverage 8am-5pm Monday to Friday, except bank holidays
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels On site support can be supplied at additional cost, these will be discussed dependant on the need.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation is available. On site and remote training is provided as part of mobilisation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Request data extract at end of contract.
End-of-contract process At end of contract, user access will be revoked and all data will be deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Same on both.
Accessibility standards None or don’t know
Description of accessibility Access via the internet to Rimo3.com portal.
Accessibility testing None.
API Yes
What users can and can't do using the API API allows connectivity to external systems such as ServiceNow and bespoke ITSM tooling.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Individual test cases for different scenarios can be created.

Scaling

Scaling
Independence of resources All user resources are segregated by client.

Analytics

Analytics
Service usage metrics Yes
Metrics types A log of how many application test that have been completed and the full history of all individual tests.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Rimo3

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach On request.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Connection via https.
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Service availability based on Microsoft Azure standard SLA.
Approach to resilience Available on request.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Multi Factor authenticated.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Security Esseentials
  • ISO27001 Compliant

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber security essentials
Information security policies and processes Compliant with ISO27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Refer to our IT security incident policy and change management controls via our service desk system.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our vulnerability assessment includes the top 10 OWASP, which is carried out on semi-annually.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have an inhouse SIEM system, we will respond via email into our helpdesk ticketing system.
Incident management type Supplier-defined controls
Incident management approach Refer to Data Breach and Information Security Breach Policy

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 to £15 per device per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 2 week Proof of Concept with an agreed evaluation criteria.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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