Camwood Limited

Rimo3 ACTIV - Automated Windows as a Service Testing

Camwood has developed Rimo3 ACTIV to support the ongoing semi-annual feature updates to Windows 10. It is a solution that has been designed to validate applications through Automated Application Testing. Includes testing of applications on VDI, Hardware, Windows 10 security updates and O365.

Features

  • Application Compatibility testing
  • Full automated smoke testing/ Launch and load testing
  • Connecting to app repository such as SCCM
  • Dashboard view of applications issues, build versions, Windows 10 updates
  • Pass or Fail of applications on different builds
  • Test application packages including depencendies
  • Automated UAT/ functionality testing
  • Individual Application Performance Benchmarking
  • Test applications against Windows 10 monthly security patch updates
  • Testing in-line with the new Windows servicing model

Benefits

  • Business Critical Application assurance for Windows 10 adoption
  • Reducing time to test all business application, by 95%
  • Reducing UAT costs for applications by up to 50%
  • Refined escalation process, application priority
  • Able to manage the semi annual updates, adopting Evergreen
  • No need for the business to perform UAT and BPT
  • Video outputs and reports
  • Easily identify application remediation actions
  • Complete knowledge of application estate
  • Keep business compliant

Pricing

£5 to £15 per device per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 3 4 4 2 9 1 8 3 1 6 3 8 8 5

Contact

Camwood Limited

Chris Porter

+44 (0) 20 7977 0999

chris.porter@camwood.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Support and maintenance is only provided on ACTIV issues and configurations. Problems around client's environment will not be supported.
System requirements
  • Three Virtual Machines
  • Perimeter firewall rules for video capture and playback
  • Disk: min 25GB per hosted ACTIV
  • Processor: Quad Core
  • RAM: 4GB for the host OS, 4GB per hosted ACTIV

User support

Email or online ticketing support
Email or online ticketing
Support response times
Acknowledgement Response Time within 4 working Hours.

Remote support Coverage 8am-5pm Monday to Friday, except bank holidays
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
On site support can be supplied at additional cost, these will be discussed dependant on the need.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation is available. On site and remote training is provided as part of mobilisation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Request data extract at end of contract.
End-of-contract process
At end of contract, user access will be revoked and all data will be deleted.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Same on both.
Service interface
Yes
Description of service interface
Customer configuration capability.
Accessibility standards
None or don’t know
Description of accessibility
Access via the internet to Rimo3.com portal.
Accessibility testing
None.
API
Yes
What users can and can't do using the API
API allows connectivity to external systems such as ServiceNow and bespoke ITSM tooling.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Individual test cases for different scenarios can be created.

Scaling

Independence of resources
All user resources are segregated by client.

Analytics

Service usage metrics
Yes
Metrics types
A log of how many application test that have been completed and the full history of all individual tests.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Rimo3

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
On request.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Connection via https.
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Service availability based on Microsoft Azure standard SLA.
Approach to resilience
Available on request.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Multi Factor authenticated.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Security Esseentials
  • ISO27001 Compliant

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber security essentials
Information security policies and processes
Compliant with ISO27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Refer to our IT security incident policy and change management controls via our service desk system.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our vulnerability assessment includes the top 10 OWASP, which is carried out on semi-annually.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have an inhouse SIEM system, we will respond via email into our helpdesk ticketing system.
Incident management type
Supplier-defined controls
Incident management approach
Refer to Data Breach and Information Security Breach Policy

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5 to £15 per device per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
2 week Proof of Concept with an agreed evaluation criteria.

Service documents

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