TISCreport Cloud Services
For organisations wishing to monitor the compliance of their supply chain, we offer compliance checking and administering services through the tiscreport.org platform.
- largest source of open anti-slavery compliance data globally
- supplier compliance dashboard
- modern slavery statement builder
- supplier compliance alerts
- supplier questionnaires
- analytics by sector and country
- Reduce time and resources in compliance with modern slavery act
- reduce the risks in your supply chain
|Software add-on or extension||Yes|
|What software services is the service an extension to||Our services are an extension to the tiscreport.org open anti-slavery registry, which is free for the public sector to use, and already has Welsh government backing in the Code of Practice for Ethical Employment (see page 7).|
|Cloud deployment model||
|Service constraints||No hardware restrictions. Standard maintenance arrangements for an open data register.|
|System requirements||Standard anti-virus required when accessing third party compliance documents|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
For free standard level public sector support we aim to respond within 2 weeks.
Paid support desks will get responses within 8 working hours.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Pay as you go [response within 2 weeks], cloud support engineer
Standard [response within 5 working days] , cloud support engineer
Serious [response within 8 working hours], cloud support engineer
Critical [response within 4 working hours], cloud support engineer
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Online training and user documentation is provided.|
|End-of-contract data extraction||CSV|
Affiliate membership services of tiscreport are free for the public sector via https://public.tiscreport.org (which includes using the supplier dashboard and the statement builder).
The pricing of the contract relating to bespoke developments depends on the nature of the compliance services required. For example integration work between TISCreport cloud services and other systems will depend on time taken.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Different layout.|
|Description of service interface||The service interface is a dashboard for users to manage their suppliers on. It enables upload and download of csv, and for users to see the compliance status of their suppliers against the regulations data sets they are subscribed to.|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
The system is being updated constantly so we test regularly. Whilst we do not do full testing for our frequent updates, one of our developers is visually impaired and cares deeply that we ensure our interface is easy to use. This enables us to do quick quality checks until our next scheduled full accessibility testing session.
Our sister company Big Red Square Ltd owns and manages Usability Testing Labs in our building (https://bristolsitelab.co.uk), which makes testing far easier to achieve regularly.
|What users can and can't do using the API||The API is still very basic but we aim to enable a fully functioning API for paying members of the register, including adding users, checking supplier status etc.|
|API documentation formats||HTML|
|API sandbox or test environment||No|
|Description of customisation||Users will need to contact Nameless Media Group for a customisation of the service, available at GCloud rates.|
|Independence of resources||
We do not guarantee that users are not affected by others, however it is extremely unlikely.
Load from user interaction is fairly light, and caching is heavily used in order to reduce load.
The servers are considerably more powerful than any projected load by a very large factor.
Should general load increase, additional server resources can be applied in very short timescales.
|Service usage metrics||Yes|
|Metrics types||Through our dashboard we enable organisations to be able to track the compliance status of their suppliers, and the dates that their compliance documents were recorded.|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||The interface provides download options for the data within the system.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Approach to resilience||
The servers are virtual, and run on hardware for which multiple alternative machines are available. As such for a full hardware failure for whatever reason, new hardware can be rapidly deployed by restoring from a full VM backup.
If the entire server farm was compromised, then the files and database can be redeployed to any compatible server within an hour. The only limiting factors in this situation is DNS redirection, for which the TTL is kept intentionally low.
For any smaller failures, full file and database backups are maintained daily and can be re-deployed within minutes.
|Outage reporting||We report outages via email alerts and also via public dashboard.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Access is granted by user level of the logged in user. User levels are only accessible and editable by the super user.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||TISCreport has three tiers of governance, one tier of which is the data strategy board consisting representatives of three universities, Cray and Maplecroft. The data strategy board oversees our security governance policies and procedures.|
|Information security policies and processes||The scope of our Information Security Policy covers the storage, access, transmission and destruction of information in the course of TISCreport business. It is the part of the remit of the TISCreport Data Strategy Board to oversee and ensure our Information Security Policy is followed. Reporting to this board happens quarterly.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
The system is software which is developed through Git Version control. Any new developments are tagged and each goes through a thorough testing process before being released to the production servers, and even then goes through further testing on that server before being released to the live service.
Git maintains a full history of updates, versions and resolved issues.
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||
Our service is tiers upon an operating system, framework and the application itself.
The operating system is very regularly patched, and we follow security feeds which inform us of any potential vulnerabilities, even if not yet patched so that any necessary action could be taken.
The framework and its components have a similar system of released patches which are applied within hours if critical, non critical patches - such as those identified as non-threatening go through a testing process first.
The application itself has regular vulnerability testing, and is updated if necessary.
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||
The entire file system is compared against an external version for any unauthorised changes.
Within the application key functionality is checked regularly and users are monitored for any unusual activity.
If a compromise is identified and confirmed, the response is instantaneous and depends on the severity of the threat.
Honeypots are also in use which will instantly block a user by IP address.
|Incident management type||Undisclosed|
|Incident management approach||
The application itself provides users with the ability to report any issues or incidents.
All incidents are logged in our ticketing system, alongside any issues, bugs or pending system changes. As such they can be seen in context with all ongoing work.
Reporting is a feature of the ticketing system, since all of the above ticket types are categorised and ranked, and can therefore be pulled into relevant reports.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£0 to £5000 per person per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||We already offer our public sector basic membership for free. It includes use of the supplier dashboard for monitoring modern slavery act compliance.|
|Link to free trial||https://public.tiscreport.org/|