Centerprise International Ltd

Centerprise Oracle Database-as-a-Service by Voo Servers

Fully managed Oracle database services of varying sizes from standalone standard edition instances to multiple node RAC enterprise edition clusters with multi-region disaster recover capabilities.

Features

  • Standalone instances or RAC clusters.
  • High availability and disaster recovery.
  • Secured remote access via VPN or MPLS.
  • Load balanced clusters for client access

Benefits

  • Quickly deploy and start using Oracle database products
  • Quickly deploy and start using Oracle database products
  • Delivered by Oracle specialists
  • Know exactly where your data is.
  • Multiple geographic locations.

Pricing

£237 an instance a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 3 3 9 7 2 2 9 8 9 7 2 6 4 7

Contact

Centerprise International Ltd Tenders Team
Telephone: 01256 378 000
Email: tendersteam@centerprise.co.uk

Service scope

Service constraints
Our services are designed to be resilient, even through scheduled maintenance, however all maintenance windows are designated as 'at risk' and will be notified at least 72 hours prior to the maintenance window. All 'at risk' maintenance windows are scheduled during off-peak times and individually assessed through change management processes to ensure the elements of risk are mitigated to reduce the level of risk as low as possible.
System requirements
  • Oracle licensing required direct with Oracle or via Centerprise
  • Minimum 10GB database size

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is provided 24 hours a day, 7 days a week, 365 days a year. Questions are responded to on a priority basis. Out of hours, we prioritise service impacting questions.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
We provide a first line support telephone number, email ticketing support and online ticketing support - all of which are supported by our second and third line resolver groups. Our support is provided 24 hours a day, 7 days a week, 365 days a year. Questions are responded to on a priority basis. Out of hours, we prioritise service impacting questions.

Our user can manage status and priority of support tickets as well as accessing our technical support team via email or online portal.

All our support levels are charged at the same rates.

Our architects, consultants and technical support teams are wholly dedicated to ensuring the infrastructure supporting your applications and data are implemented and maintained to ensure peak performance 24x7x365.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our projects team will initially assist with the setup and migration of the service and data including some initial training. After the initial migration further support and training is provided by our service desk.
Service documentation
No
End-of-contract data extraction
A dump of all data can be requested which will be generated and supplied in the requested format. Data can also be extracted through the command line interface without our assistance.
End-of-contract process
No additional costs at the end of the contract.

Using the service

Web browser interface
No
API
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
Access to the database infrastructure is available however command line access is typically restricted to SQLPlus or it's alternatives.

Direct shell access can also be provided upon request however access functionality is reviewed on a command by command basis to ensure services are kept secure and aligned with compliance standards.

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Users are isolated to their own environments and do not share resources.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
VooServers

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Entire System
  • Granular files
  • Oracle Databases
Backup controls
The backups are provided as a fully managed service with all elements of the service backed up as standard.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Multiple layers of network security utilising firewalls, VLAN's and traffic segregation. F5 Advanced WAF is also available as an additional measure.

Availability and resilience

Guaranteed availability
99.99% on general service availability with tiered service credits if this is not met.
Approach to resilience
Multiple data centres are in operation with replication between those data centres. Within each data centre clusters are then also utilised to deliver individual server and/or component failure.

At the power and network layer within each data centre multiple paths are provided to ever server and virtual machine.
Outage reporting
Via our public dashboard and e-mail alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Management access is restricted to secure VPN only. This requires a pre shared key and a username/password combination. A separate login is then required to access the particular login and will use key authentication where necessary. Lastly even over the VPN only specific management ports are allowed through the tunnel and firewall.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
12/02/2018
What the ISO/IEC 27001 doesn’t cover
There nothing that is not covered by our ISO27001 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Security Essential Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Implementation of ISO27001:2013 and Cyber Essentials controls supported by a number of policies and procedures. Monthly management level meetings are also conducted on the performance of the ISMS.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is performed according to selected ITIL standards and then incorporated into ISO27001:2013 policies and procedures.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Managed in accordance with defined policies and procedures within our ISMS which conforms to ISO27001:2013 standards. Vulnerability scanners are in operation in addition to regular audits and patching schedules.
Protective monitoring type
Undisclosed
Protective monitoring approach
Systems are protected firstly by F5 Advanced WAF capabilities. After that IPS/IDS is deployed in addition to collating all relevant logs in a central storage system where they can be assessed and incidents highlighted. Our response management is then defined under our ISO27001:2013 certification of incident and response management.
Incident management type
Supplier-defined controls
Incident management approach
Defined under ISO27001:2013 in varying policies and procedures but namely incident response management policies. Incidents are logged in our CRM system and involve board level input for high severity incidents. The closure of the entry in CRM also generates a report which is provided to any stakeholders.

Reports are provided to impacted customers in the report phase via the central ticketing system.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£237 an instance a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.