SSN Consultants

Cloud ERP Consultancy

We provide a full end to end ERP Service from sourcing, TOM implementation and ERP configuration and Build

Features

  • ERP Planning
  • ERP Design
  • ERP Selection
  • ERP Implementation
  • ERP Support Desion

Benefits

  • Provide Integration of Data across the entire enterprise
  • Provides Operational KPI
  • Provides a Mobile Platform
  • Provides On-Line services to external customers
  • Allow for Better reporting of Statutory data

Pricing

£350 to £1800 per person per day

  • Education pricing available

Service documents

G-Cloud 11

233357322497047

SSN Consultants

Emil Jones

07950584034

emiljones@ssnconsultants.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No
System requirements
  • Requirements for adequate Internet bandwith
  • Requirement for Secure VPN
  • Anti-Virus Software
  • Two Factor Authorisation

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels We can supply ERP design support and a small element of technical support for certain ERP’s, however not all.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The service is provided on the customer site and remotely. No training is required
Service documentation No
End-of-contract data extraction The Portal can be transferred to the customer.
End-of-contract process After the final project or programme close out report is approved and published the project is closed with no additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences only the imitation of the mobile device screen.
API No
Customisation available Yes
Description of customisation The portal can be customised to reflect the customer branding

Scaling

Scaling
Independence of resources We only take on projects and programmes we can fulfil

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via the portal interface
Data export formats
  • CSV
  • Other
Other data export formats
  • MS office
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • MS Office

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Our SLA are backed by Microsoft
Approach to resilience Microsoft provide EU and Ireland data center backups
Outage reporting Emails

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels The vendor product provides the access level agreed, typically this is Two Factor Auto
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications CISCO Anyconnect VPN

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow the process for the Vendor product
Vulnerability management type Supplier-defined controls
Vulnerability management approach We follower the Vendor prescribed processes
Protective monitoring type Supplier-defined controls
Protective monitoring approach We rely on the vendor to supply and support this service
Incident management type Supplier-defined controls
Incident management approach This is entirely managed by the vendor

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £350 to £1800 per person per day
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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