Avenir Business Solutions Ltd

Zeva - Conversational AI Chatbots

Zeva chatbots platform helps businesses deliver natural and intuitive services at scale using cognitive automation. We are specialized in creating true digital transformation experience.

Features

  • Visual conversational flow builder
  • Natural language processing and OCR
  • Rich media support
  • Integration with facebook messenger, slack, email, sms, whatsapp ..etc
  • Integrations with enterprise web and mobile apps, google assistant, Alexa
  • Multilingual
  • File upload and download support
  • Transfer to human agent
  • Access control and approvals
  • Complete bot life cycle management

Benefits

  • Personalized user experience across digital touch points
  • Engage users
  • Cost effective
  • Improves user satisfaction
  • Resolve queries instantly
  • Business process automation
  • Reduces support costs

Pricing

£0.010 to £0.015 per instance

  • Education pricing available

Service documents

G-Cloud 11

233223638169450

Avenir Business Solutions Ltd

Suresh Kumar

02037357262

suresh@avenirdigital.ai

Service scope

Service scope
Service constraints Scans on the network are performed on a quaterly basis, in case of any vulnerabilities identified a notification for maintenance schedule is sent to the buyer with all approvals from the supplier.
System requirements
  • 64GB RAM
  • 64-bit Linux
  • 100 GB SSD
  • 16 CPU cores at 2ghz
  • 4TB SSD or HHD
  • Postgresql, MongoDB
  • Node.js, Angularjs
  • Python, Django, flask

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times varies based on the severity of the issues reported.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is available as a pop up bubble feature for users to interact with.
Web chat accessibility testing Currently the feature is unavailable, however its in the pipeline to be looked into.
Onsite support Yes, at extra cost
Support levels We maintain a customer support team who takes care of the tickets raised by clients and help them to get those resolved internally.
Based on the pricing, a client can have a dedicated support resource.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide on-site training, online training and tutorial videos, and the documentation.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction They can download all the data from the app.
End-of-contract process All the data will be deleted once it is handed over to the buyer.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can log in into the web app to create chatbots, train and test them.
Deploy onto multiple channels like facebook messenger, Alexa, google assistant..etc
Web interface accessibility standard None or don’t know
How the web interface is accessible The web application can be accessed over the internet.
Web interface accessibility testing Speech to text
API Yes
What users can and can't do using the API Users can access the services through a webhook
API automation tools Other
Other API automation tools
  • Postman
  • Selenium
API documentation Yes
API documentation formats HTML
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Server instances scale according to the demand.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types HTTP request and response status
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Database
  • Machine learning models
  • Files
Backup controls Users can backup the data, files and the models
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Critical - initial response in an hour and the workaround solution for the problem will be provided within 4 hours and a permanent fix will be provided not later than 20 days.
High - Initial response in 6 hours and the solution will be provided in 4 weeks.
Medium - Initial response in 10 hours and the solution will be provided in 8 weeks.
Low - Initial response in 2 days and the solution will be provided in 10 weeks.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels User-specific privileges
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 02/06/2017
What the ISO/IEC 27001 doesn’t cover The certification as of now does not formally mandate specific information security controls since the controls that are required vary markedly across the wide range of organizations adopting the standard.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO 9001:2008

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We ensure that OWASP Top 10 best practices are followed during the development of the application.
Encryption of data using asymmetric keys
Maintains an audit log for the environments
Updations of servers and software as per relevance
Implementation of any changes in servers and application in production is done only after regressive testing on the lower environments

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Any changes to the hardware or software are implemented in the lower environments so that any vulnerabilities or potential security risks can be identified and resolved prior to production deployment.
Periodic scans are performed on network and application to ensure that the level of risk is low.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management team handles the responsibility of checking and identifying risks of the server configurations and application security on a regular basis. In case of any vulnerability identified, it will be assigned to the respective team and based on the impact, patches will be released.
Protective monitoring type Undisclosed
Protective monitoring approach Regular monitoring of the servers to identify the suspicious logins.
Block the IPs from where suspicious login attempted.
Incident management type Supplier-defined controls
Incident management approach An incident management process is defined for common events.
Every client is provided with an incident reporting template.
Escalation of the incident is based on the severity of impact.
All the incidents reported are logged and maintained for the future.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used AWS
How shared infrastructure is kept separate Different server instances for different organizations

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres AWS datacentres use renewable energy. Combining the fraction of energy required with a less carbon-intense power mix, customers can end up with a reduction in carbon emissions of 88% by moving to the cloud and AWS.

Pricing

Pricing
Price £0.010 to £0.015 per instance
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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