Avenir Business Solutions Ltd

Zeva - Conversational AI Chatbots

Zeva chatbots platform helps businesses deliver natural and intuitive services at scale using cognitive automation. We are specialized in creating true digital transformation experience.

Features

  • Visual conversational flow builder
  • Natural language processing and OCR
  • Rich media support
  • Integration with facebook messenger, slack, email, sms, whatsapp ..etc
  • Integrations with enterprise web and mobile apps, google assistant, Alexa
  • Multilingual
  • File upload and download support
  • Transfer to human agent
  • Access control and approvals
  • Complete bot life cycle management

Benefits

  • Personalized user experience across digital touch points
  • Engage users
  • Cost effective
  • Improves user satisfaction
  • Resolve queries instantly
  • Business process automation
  • Reduces support costs

Pricing

£0.010 to £0.015 per instance

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

2 3 3 2 2 3 6 3 8 1 6 9 4 5 0

Contact

Avenir Business Solutions Ltd

Suresh Kumar

02037357262

suresh@avenirdigital.ai

Service scope

Service constraints
Scans on the network are performed on a quaterly basis, in case of any vulnerabilities identified a notification for maintenance schedule is sent to the buyer with all approvals from the supplier.
System requirements
  • 64GB RAM
  • 64-bit Linux
  • 100 GB SSD
  • 16 CPU cores at 2ghz
  • 4TB SSD or HHD
  • Postgresql, MongoDB
  • Node.js, Angularjs
  • Python, Django, flask

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times varies based on the severity of the issues reported.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available as a pop up bubble feature for users to interact with.
Web chat accessibility testing
Currently the feature is unavailable, however its in the pipeline to be looked into.
Onsite support
Yes, at extra cost
Support levels
We maintain a customer support team who takes care of the tickets raised by clients and help them to get those resolved internally.
Based on the pricing, a client can have a dedicated support resource.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide on-site training, online training and tutorial videos, and the documentation.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
They can download all the data from the app.
End-of-contract process
All the data will be deleted once it is handed over to the buyer.

Using the service

Web browser interface
Yes
Using the web interface
Users can log in into the web app to create chatbots, train and test them.
Deploy onto multiple channels like facebook messenger, Alexa, google assistant..etc
Web interface accessibility standard
None or don’t know
How the web interface is accessible
The web application can be accessed over the internet.
Web interface accessibility testing
Speech to text
API
Yes
What users can and can't do using the API
Users can access the services through a webhook
API automation tools
Other
Other API automation tools
  • Postman
  • Selenium
API documentation
Yes
API documentation formats
HTML
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Server instances scale according to the demand.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
HTTP request and response status
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Database
  • Machine learning models
  • Files
Backup controls
Users can backup the data, files and the models
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Critical - initial response in an hour and the workaround solution for the problem will be provided within 4 hours and a permanent fix will be provided not later than 20 days.
High - Initial response in 6 hours and the solution will be provided in 4 weeks.
Medium - Initial response in 10 hours and the solution will be provided in 8 weeks.
Low - Initial response in 2 days and the solution will be provided in 10 weeks.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
User-specific privileges
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
02/06/2017
What the ISO/IEC 27001 doesn’t cover
The certification as of now does not formally mandate specific information security controls since the controls that are required vary markedly across the wide range of organizations adopting the standard.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO 9001:2008

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We ensure that OWASP Top 10 best practices are followed during the development of the application.
Encryption of data using asymmetric keys
Maintains an audit log for the environments
Updations of servers and software as per relevance
Implementation of any changes in servers and application in production is done only after regressive testing on the lower environments

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Any changes to the hardware or software are implemented in the lower environments so that any vulnerabilities or potential security risks can be identified and resolved prior to production deployment.
Periodic scans are performed on network and application to ensure that the level of risk is low.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management team handles the responsibility of checking and identifying risks of the server configurations and application security on a regular basis. In case of any vulnerability identified, it will be assigned to the respective team and based on the impact, patches will be released.
Protective monitoring type
Undisclosed
Protective monitoring approach
Regular monitoring of the servers to identify the suspicious logins.
Block the IPs from where suspicious login attempted.
Incident management type
Supplier-defined controls
Incident management approach
An incident management process is defined for common events.
Every client is provided with an incident reporting template.
Escalation of the incident is based on the severity of impact.
All the incidents reported are logged and maintained for the future.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
AWS
How shared infrastructure is kept separate
Different server instances for different organizations

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
AWS datacentres use renewable energy. Combining the fraction of energy required with a less carbon-intense power mix, customers can end up with a reduction in carbon emissions of 88% by moving to the cloud and AWS.

Pricing

Price
£0.010 to £0.015 per instance
Discount for educational organisations
Yes
Free trial available
No

Service documents

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