Software AG - WebMethods End to End Monitoring Cloud Service
webMethods Insight is Software AG’s solution for tracking services/transactions across multiple software nodes for end-to-end monitoring. End-to-end monitoring facilitates maximum up-time, visibility and control to pinpoint and prevent outages. Service metrics give visibility of how services are used, auto-detecting new services, and adding them to SOA Governance, notifying System Administrators.
Features
- Tracking services/transactions across multiple software nodes or hops
- End-to-end monitoring
- Providing visibility and control to pinpoint and prevent outages
- Monitoring of thresholds to facilitate proactive management of service flows
- Service metrics give visibility of how often services are used
- ‘Flight map’ style dashboard with the ability to filter
- SLAs can be established at global or transaction type leve
- KPIs can be tracked on interactive dashboards.
- Out-of-the-box interceptors for common server technologies
Benefits
- Discover services, processes, patterns and dependencies
- Minimise disruptions with rapid root-cause analysis
- Monitor services performance and Service Level Agreements (SLAs)
- Monitors live transactions for more timely exception identification
- Analyse service usage using technical dimensions
- Identify unauthorised service usage
Pricing
£1,800 to £25,000 a unit a month
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
2 3 3 0 2 1 9 1 3 5 6 6 1 8 2
Contact
Software AG (UK) Limited
Steve McReavy
Telephone: 07584 337122
Email: steve.mcreavy@softwareag.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
Software AG's Digital Business Platform which includes but not limited to : -
Business Process Analysis and Design
IT and Portfolio Management
API Management and Integration
Process Automation
Robotic Process Automation
In-memory Data Management
Machine Learning, AI and Streaming Analytics
IoT Integration - Cloud deployment model
- Hybrid cloud
- Service constraints
- None - Software AG offers a flexible deployment model that can be suited to the customer requirements. This includes Public, Private or Hybrid cloud deployments using a variety of technologies.
- System requirements
- System requirements not applicable as are managed cloud solutions.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- For Critical Priority situations, clients can register online via Software AG’s Empower site and expect a target response time of 1 hour. High Priority situations have a Target Response Time of 2 hours. Medium Priority situations have a Target Response Time of 24 hours. Low Priority situations have a Target Response Time of 48 hours. For more detailed information, please visit the response times are detailed in the SLA. Please note that where a client selects a Managed Service option, SLA’s and response times are configured in accordance with their requests.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- With standard support offerings, Software AG provides 4 Support levels termed as Critical Priority, High Priority, Medium Priority and Low Priority - all of which have target response times derailed in the SLA. Standard Support comes with the product for a standard fee. For more tailored support, clients can selects a Managed Service option whereby the SLA’s and response times are configured in accordance with their requests. This service can include aspects such as Technical Account Manager, Capacity Management and any other service the client might want to add. The fee for the managed service is determined by the service required.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Standard Training and Full documentation provided - Training and documentation and video's can also be tailored/ created to meet specific customer requirements. Train the trainer is also available upon request.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Open standard exporting of configuration meta-data can be provided at Contract end using tooling capability.
- End-of-contract process
- At end of contract - customer typically decide to continue with the service. Alternatively they can choose to export the data for example to another Service Provider. Software Ag is happy to assist with this process.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Firefox
- Application to install
- Yes
- Compatible operating systems
-
- Linux or Unix
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Not applicable to mobile devices.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Administration users have total access to the software depending on their assigned privileges. Users of the service have their own interface depending on the business requirements.
- Accessibility testing
- The solution has been assessed against the German BTIV 2.0 regulation designed on top of the WCAG 2.0 standard. A few accessibility issues identified will be addressed in the April 2017 release
- API
- Yes
- What users can and can't do using the API
-
The Insight Java API for accessing conditions, notifiers, watchdogs
and metrics. - API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- Scoping and on-boarding processes define the optimum specification for the customers requirements. The required amount of computer capacity is assigned to the customer. software AG technology is fully equipped to leverage via AWS scalable hosting
Analytics
- Service usage metrics
- Yes
- Metrics types
- Software Cloud Operations provides SLA performance monitoring for AWS cloud resources and the applications executed by customers and publishes our most up-to-the-minute information on service availability on the Service Health Dashboard. AWS Cloudwatch provides monitoring for AWS cloud resources and the applications customers execute on AWS - Refer to aws.amazon.com/cloudwatch for additional details.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Exporting of Data can be achieved using open standards for example CSV and SQL formats
- Data export formats
- Other
- Other data export formats
- XML
- Data import formats
- Other
- Other data import formats
-
- XML
- ZIP
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 99.99, assured by contractual commitment
- Approach to resilience
- Software AG’s cloud services provide 99.95% infrastructure availability (over AWS) and 99.5% availability for the solution itself.
- Outage reporting
-
Software AG’s Cloud Trust Centre website provides web-based access to
• Live data on our cloud system availability
• Current and historical information on system performance
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Authentication is required and is implemented access cloud accounts and account activities are logged using AWS Cloud Trail services. In addition, The cloud product permits the configuration of a connection to customer's Single Sign On Services through an Identity Federation Capability via SAML2. In addition, the AWS Identity and Access Management (IAM) service provides identity federation to the AWS Management Console. Multi-factor authentication is an optional feature that a customer can utilize. A certification based authentication is not required.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users receive audit information on a regular basis
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Compliant with customers private cloud secuity arrangements
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Security testing and policies
(SOC) Type II, independent third-party auditor certification
AICPA Trust Services
Implement and maintain a standards based ISMS
Comply with (IaaS) provider, Amazon Web Services security policy
Cloud Security Alliance (CSA)
CSA Consensus Assessment Initiative Questionnaire (CAIQ)
Security testing type
Penetration testing
IT Health Checks
Risk analysis
Other
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
Behind the scenes, Software AG’s Cloud Service Operations team manages our cloud offerings so the customer doesn't have to. The standard included services are:
• Regular upgrades to latest software versions (following product release cycle)
• Seamless patching during maintenance windows to minimize vulnerabilities or bug impact
• Performance monitoring
• Service continuity and recovery procedures for high up-time - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Software AG’s Cloud Service Operations team carries out Seamless patching during maintenance windows to minimize vulnerabilities or bug impact
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Our auditor’s SOC 2 Type II report certifies the operational effectiveness of our systems that keep your sensitive data secure. This provides a high level of transparency into our controls that mitigate operational and compliance risks. Because it requires an attestation by an independent and objective CPA who bears professional liability for his or her opinion, the SOC 2 is more stringent and credible than other types of reporting on information security controls.
- Incident management type
- Undisclosed
- Incident management approach
- All Cloud Products are covered by Software AG's Standard Support Agreement. Support issues should be raised through Software AG’s customer service portal, Empower, which is available 24x7. Three levels of support are available, with standard support offering 24x7 access to the support portal, 9 to 5 telephone support for standard and critical incidents and 24x7 support service for crisis incidents.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- Police National Network (PNN)
- Other
Pricing
- Price
- £1,800 to £25,000 a unit a month
- Discount for educational organisations
- No
- Free trial available
- No