Coffee Cup Solutions

Citrix Workspace Services

Coffee Cup Solutions are one of the UK's leading Cloud and Virtualisation service providers. We offer a wide range of technology and services with a proficiency around Citrix technologies including Citrix Digital Workspace, Networking and Analytics.

Features

  • Design and implementation of Citrix Digital Workspaces
  • Ongoing management and support of Citrix Digital Workspaces
  • Assessment and health checks of existing Digital Workspaces
  • Citrix Workspace Suite, Virtual App and Desktop, Citrix Secure Browser
  • Citrix Content Collaboration (ShareFile), Citrix EndPoint Management (XenMobile)
  • Citrix Analytics, Citrix Access Control for Web and SaaS
  • Citrix Hypervisor (XenServer), Workspace Environment Management Service

Benefits

  • Comprehensive End to End Service.
  • Fully certified with extensive experience in all technology areas.
  • Seamless Workspace experience across all applications and desktops
  • Centralised visibility and management
  • High definition end user experience
  • Contextual access control over Traditional, Web, SaaS, Mobile Desktop applications
  • Simplify collaboration inside and outside your organisation
  • Unified Endpoint Management for a secure digital workspace
  • Proactive handling of user and application security.

Pricing

£250 to £1500 per instance per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

232356593491159

Coffee Cup Solutions

Hayden Trott

01183842175

hello@coffeecupsolutions.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2-4 hour SLA
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible From our website - www.coffeecupsolutions.com
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels We provide support as is required by clients ranging from first line through technical escalation to onsite deployment, management and ongoing support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full administrator and user adoption training can included as part of the service.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction No user data is stored by Coffee Cup Solutions
End-of-contract process Coffee Cup Solutions provide full handover documentation at contract expiration

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
API No
Customisation available Yes
Description of customisation All services are fully bespoke dependant on customer requirements

Scaling

Scaling
Independence of resources Citrix Cloud is designed using industry best practices to achieve a high degree of service availability.

Analytics

Analytics
Service usage metrics Yes
Metrics types Infrastructure or application metrics
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Citrix, Microsoft, Ivanti and Lakeside

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach No user data is stored by Coffee Cup Solutions
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Citrix and Microsoft goal is to maintain at least 99.9% availability in any 30 calendar day period. Other Public and Private clouds maintain individual levels of SLA. All availability requirements, including SLAs are reviewed and agreed with customers to meet individual requirements.
Approach to resilience Citrix Cloud Services leverages multiple regions and data-centers in multiple
Cloud providers across the globe. Our Service availability and Operational
resilience strategies leverage the capabilities of this multi-regional global
Citrix Cloud
resource pool (compliant to local regulations where needed)
Outage reporting Public dashboard and email alert

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels All administrators within a customer account can add and remove other administrators. Ensure that only trusted administrators have access to Citrix Cloud.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Citrix is committed to making technology that is fully secure and adheres to government standards for encryption and accessibility by everyone. This security and compliance centre is your resource for security bulletins that can help you stay informed as well as documentation on standards and certifications that are important in maintaining a secure and compliant IT environment

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Citrix has extensive internal auditing information. There is currently no customer-visible auditing or change control available in the Citrix Cloud user interface or APIs.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Regular penetration testing is performed on all services and a strict incident management process is followed.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The web site status.cloud.com provides transparency into security issues that have an ongoing impact on the customer. The site logs status and uptime information. There is an option to subscribe for updates to the platform or individual services.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The web site status.cloud.com provides transparency into security issues that have an ongoing impact on the customer. The site logs status and uptime information. There is an option to subscribe for updates to the platform or individual services.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £250 to £1500 per instance per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A FOC 30 day, full product trial is available

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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