zoommail limited

Zoom Mail

Email Marketing and Email Newsletter
Create, send, track, automate and integrate email marketing.

Features

  • Drag & drop email editor
  • Subscriber management, segment, group, add custom fields
  • Campaign reports display email opens & clicks
  • Create email welcome series
  • Signup from your website
  • Create responsice emails
  • Add personalisation to emails
  • Email reports are realtime
  • Trigger emails on dates and activity

Benefits

  • Quickly distribute emails to your subscriber audience
  • Allow subscribers to unsubscribe from every email
  • Adhere to GDPR legislation
  • Target email groups with relevant messages
  • Allow users to define email preference
  • Import email addresses easily from csv and excel

Pricing

£19 to £12200 per unit per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 3 2 3 3 9 5 8 6 6 6 4 3 7 3

Contact

zoommail limited

David Hazzard

01752393325

david@zoommail.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Power onboarding
CRM Connectivity - synchronised and keep your subscriber data up to date
Web Tracking - track your subscribers on your website
EmailAI - Lead scoring and AI identifying your genuine hotleads
Email Verification - verify email addresses
We can also provide Dedicated Domains and IP addresses
Cloud deployment model
Public cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within a working day - Monday-Friday 9am-5pm
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide 1st, 2nd and 3rd line support with the expertise in-house.
On a paid version there is no cost for support but we can only commit to 1st and 2nd line responses within a working day.
Account management is a cost option of £200/month
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have an optional power onboarding
Month 1: Video meeting creating template & email, uploading database, grouping data, proofing email, sending
Month 2: Video meeting reviewing month 1 report and transferring email creation, subscription management, proofing and sending to the client.
Month 3: Video meeting reviewing and completing system transfer to client
We also have optional onsite training, this would be tailored to your requirements.
Service documentation
No
End-of-contract data extraction
You can export the subscriber status and data
End-of-contract process
Our costs are based on the subscriber list size, the additional plugins, and level of required support. At the end of the contract there are no end costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
Access is provided using OAuth2 authentication.
Our API is REST based, allowing users to add users to groups and send emails.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can create their own email designs using our drag and drop editors. Users can upload their own html emails. Users can brand their own unsubscribe and subscriber preference pages.

Scaling

Independence of resources
We have over 19 years experience in this field. Zoom Mail is created with the ability to increase resources when the demand increases.

Analytics

Service usage metrics
Yes
Metrics types
Subscriber numbers, emails sent, email opens and links clicked.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Through the browser users can export their subscriber data.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee that Zoom Mail service will be available over the internet for 100% of the time in any given calendar month, except for periods of unavailability due to:

Your payments not covering your use.
Acts or omissions of you or your users
Scheduled maintenance which we have announced at least 24 hours in advance.
Factors outside our control
Violations of our Acceptable Use Policy
Law enforcement activity
If we fail to meet the guarantee detailed above, you will be able to request a credit as detailed below, up to a maximum of 100% of your fee for capacity used during the previous 30 calendar days. Please contact us at support@zoommail.co.uk for further details.
Approach to resilience
We are hosted in a tier3+2N data centre, where our CEO has created and hosted solutions for the last 6 years.
We are member of RIPE and have our own IP4 allocation range.
We have a scaleable and transferrable cloud solution.
Outage reporting
Email Alerts to our support team

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces are two-factor authentication
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
CyberEssentials Certificate Number:0902478526261904, Issued: 8th April 2019
Information security policies and processes
In-house incident management policies based on recognised industry standards

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Being a small but knowledgeable team, we regularly review outside threats as they happen and the potential impact on our systems.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Being a small but knowledgeable team, we regularly review outside threats as they happen and the potential impact on our systems.
We apply patches on a weekly basis as they become available.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Being a small but knowledgeable team, we regularly review outside threats as they happen and the potential impact on our systems.
Users cannot excessively access our system resources without us reaching out to them.
Incident management type
Supplier-defined controls
Incident management approach
In-house incident management policies based on recognised industry standards

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£19 to £12200 per unit per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Feature and volume limited

Service documents

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