Red Sift Ltd

DMARC Phishing Protection - OnDMARC

DMARC provides comprehensive protection against phishing attacks that use email impersonation and spoofing. OnDMARC provides clear actions to implement and maintain the DMARC protocol.

DMARC, part of NCSC's Active Defence Program, can be complicated to implement. OnDMARC makes DMARC implementation quick and safe. DMARC also increases deliverability of authorised emails.

Features

  • Easy to understand reports for compliance and delivery rates.
  • Step by step actions for guided DMARC configuration.
  • Understand where threats originate with a world map visualisation.
  • Support multiple domains easily.
  • Average implementation time of 6 weeks for DMARC, SPF, DKIM.
  • Dynamic SPF to implement as many email services as needed.
  • Data history and activity log.
  • API available to integrate results in your security dashboard.
  • UK Based provider. Data centers in London managed by IBM.
  • Data is encrypted at rest. Encrypted backups in EU.

Benefits

  • Designed for self-service, OnDMARC speeds up and simplifies implementation.
  • Block phishing attacks that use your domain.
  • Stop email impersonation targeted at your staff and the public.
  • Maximise deliverability of your valid email communications.
  • Ensure proper configuration of your email security protocols SPF, DKIM.
  • Customer success team on hand with an in-product chat function.
  • Eliminate risk of misconfiguration blocking valid communications.
  • Compliance with GDS requirement and Active Defence Programme.
  • Overcome the SPF 10 look up limit with Dynamic SPF.

Pricing

£1890.00 per licence per year

Service documents

G-Cloud 10

232195371254123

Red Sift Ltd

Gino Coquis

020 8144 0852

gino@redsift.io

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements No requirements. Applies to any organisation that manages a domain.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Initial response within 24 hours. During weekends, response time extends to next business day. Additional support and shorter response times available at extra cost.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our web chat can be accessed directly from our application's user interface. Users can ask any questions about the protocol we use and our product.
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels OnDMARC is designed to be self service and intuitive. For most customers the system is capable of guiding them to a full implementation without the need of support or a consultant. For cases where specific support is needed, please see our support packages below.

I. Fast Start support package
A specially priced starting support package is available to fast-track customers with their initial setup and configuration. This includes:
- Two hours startup support
- Two hours follow-up implementation support.
Cost £300 + VAT. Travel costs not included.

II. Implementation & Ad-hoc support
Additional on-site or remote support is available at a rate of
- £150+VAT per hour
- £1000+VAT per day
Travel costs not included.

III. Managed Services
This is a monthly allowance of hours used for ongoing monitoring, maintenance and configuration of DMARC,
Packages available from a minimum of 2 hours per month, for £2,880 p.a.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The application has a contextual help as well as a detailed knowledge base. For a fee onsite training and implementation support can be provided.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At the end of the contract, on request, we can send users historic data as per the data retention policy in their selected pricing tier of XML data reported through the DMARC aggregate reporting protocol. Data transfer can be done through user's preferred medium.
End-of-contract process The contract of the service is annual and the service is paid upfront for one year. At the end of the contract, the contract renews automatically unless users cancel the service by giving us at least 30 days notice prior to the end of the contract. On cancelation we can send users historic data as per the data retention policy in their selected pricing tier of XML data reported through the DMARC aggregate reporting protocol. This is included in the cost of our service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No differences
Accessibility standards None or don’t know
Description of accessibility The nature of the service requires the interpretation of charts and correlating information, making it extremely difficult to make it accessible.
Accessibility testing We haven't done any testing for users of assistive technology.
API Yes
What users can and can't do using the API An interface is provided to push relevant DMARC compliance data to an API hosted by the user. OnDMARC will provide an example of the API as a Swagger API. All requests will be signed with using Open Connect ID to allow validation by the receiver.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation For a fee, buyers of the enterprise version can run custom instances of the application that integrate with proprietary single sign on interfaces and reporting dashboards.

Scaling

Scaling
Independence of resources QoS allowances for computation are guaranteed for users based on the package that they have signed up for.

Analytics

Analytics
Service usage metrics Yes
Metrics types * Number of emails validated
* Number of unauthorised emails
* Number of unauthorised emails rejected
* Number of pending actions to configure a domain
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach All processed data is encrypted at rest using AES-128. Keys are per account and held in a seperate physical database. Keys are only held in memory for a short period of time to enable the processing of that data.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can download their summarised reports directly from the application.
Data export formats
  • CSV
  • Other
Other data export formats XML
Data import formats Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks Our deployment pipeline is tuned to support rapid (< 2 hour) test / deploy cycles for patched versions if/when exploits are discovered. Our APIs use strong JOSE JWE (encrypted) tokens to authenticate access to the endpoints.
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network We use virtual private networking as provided by our IaaS provider to provide isolation.

Availability and resilience

Availability and resilience
Guaranteed availability These are defined by our Terms of Service.

Red Sift shall use commercially reasonable endeavours to make the Services available 24 hours a day, seven days a week.

Red Sift's total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall be limited to the total Subscription Fees paid during the 12 months immediately preceding the date on which the claim arose.
Approach to resilience We use a modern microservices architecture that clusters services to provide resilience. We use external continuous monitoring to detect failures for manual remediation if required.
Outage reporting A public dashboard is provided with service availability and response latencies.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces are only available to specific users in the organisation who are authenticated and logged in via a separate internal application before they are given access to user data.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI Group
ISO/IEC 27001 accreditation date 08/08/2017
What the ISO/IEC 27001 doesn’t cover Our ISO 27001 certification doesn't cover outsourced development, section A.14.2.7, because we don't outsource development.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Self-Assessment Questionnaire A and Attestation-of-Compliance - PCI-DSS v3.2 SAQ-A
PCI DSS accreditation date 21/07/2017
What the PCI DSS doesn’t cover Fully certified
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials
Information security policies and processes Use of OnDMARC is governed by an Acceptable Use Policy described at https://ondmarc.com/acceptable-use. Data is encrypted at rest and only key individuals have access to production servers via their SSH keys (password access is disabled). Red Sift and OnDMARC are Cyber Essentials certified. Where available 2-factor authentication is used to secure passwords. Our local network has a hardware firewall and all machines have a personal firewall enabled. Antivirus is installed on all machines and regular scans are enabled. Nessus scans are run on hosting servers at least once a month.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We perform external port scanning, availability check systems and push based component metrics and alerting. Our API access uses an authentication approach based on JOSE and strong keys. We have a documented key cycling process to eliminate compromised or suspect keys.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Internal tools scan open ports on all our public IP addresses against a known configuration every 5 mins, we aim to remediate any misconfiguration within 1 hour. Qualys SSL tests are run every month and we aim for and 'A' rating on our public HTTPS endpoints, we aim to remediate any critical issues within 2 hours. Nessus Scan is run on all servers once a month, we aim to remediate 'critical' risks within 2 hours and 'high' risks within 1 day.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We run behavioural activity monitoring software on our infrastructure to detect any anomalous activity on our servers. We immediately isolate the affected component from the network while we evaluate the impact. The server is cleaned and reprovisioned once investigations are complete. If deemed to be severe, we cycle all software secrets and keys to limit the impact of any potential data breach. We also run an open bug bounty program that encourages and compensates responsible disclosure of security issues with our system. We aim to remediate any design issues related to security with our software within 5 days.
Incident management type Supplier-defined controls
Incident management approach User incidents are reported via email to team@ondmarc.com. Our support evaluates the report and escalates to the appropriate team if necessary. We have a responsible disclosure policy to allow users to report vulnerabilities to the system. Hardware faults with our infrastructure are communicated by our supplier via email and as a ticket. Incidents are communicated to our users directly into the application as well as via a service availability webpage.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1890.00 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full feature service with a duration of 14 days
Link to free trial https://app.ondmarc.com/signup

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑