IT Lab Limited

IT Lab Application Platform & Migration Management Service

The IT Lab Application Platform & Migration Management Service provides organisations with the ability to leverage the increasing number of alternative infrastructure and platform solutions available to application owners, with a particular emphasis on cloud, SaaS, PaaS, and IaaS opportunities.

Features

  • Free Trial: Up to 5 days of free consultancy
  • Fixed or variable cost engagement models
  • Compatible with Service Design Manual: Discovery, Alpha, Beta, Live, Retirement
  • Leverages TIME categorisation of applications: Tolerate; Invest; Migrate
  • Robust technical and process migration planning
  • Mature risk assessment and mitigation approach
  • Rigorous testing and computer systems validation as appropriate
  • Suitable for individual applications to entire portfolios

Benefits

  • Provides review, assistance, audit and planning of cloud migrations
  • Delivers end-to-end Governance of technology transformation and retirement
  • Determination and implementation of best-fit technologies
  • Realisation of Live-to-Retire archival and decommissioning activities
  • Assurance of integrity and compliance of migrated applications and data
  • Facilitates rapid transition from legacy to future state infrastructure

Pricing

£550 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

2 3 1 9 1 2 3 9 6 5 3 4 6 2 8

Contact

IT Lab Limited

Michael Bateman

020 7030 3333

MBateman@itlab.com

Planning

Planning
Planning service Yes
How the planning service works IT Lab will work with you to understand the detailed requirements for each application, and will match these to the capabilities of appropriate cloud environments, and plan the migration in detail, taking care to manage all dependencies and constraints.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works IT Lab can help you to migrate systems between cloud environments by planning the migration in detail, using our own platforms and third party tools to migrate systems or extract, transform and load data, and our proven testing and QA approach to ensure that the integrity of the data or system has been maintained.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works IT Lab has experience of migrating systems and data and has developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Microsoft Cloud Security consulting
  • Enterprise Mobility + Security consulting

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels IT Lab's 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. We also provide a Remote Help Desk service and Out of Hours service.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 per unit per day
Discount for educational organisations No

Service documents

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