Telefonica UK Limited

O2 Cyber Threats Digital Surveillance

O2 helps our customers mitigate the risk through our Cyber Threats Digital Surveillance service, developed by the Telefonica security division 11Paths. The solution provides rapid detection and remediation capabilities so customers can be made aware of and address potential threats to their business before they can be fully exploited

Features

  • Pro-active alerting to cyber threats
  • Monitors for un-authorised use of brand
  • Monitors for fake VIP profiles & offensive content social media
  • Deep web monitoring
  • Detects data leakages & credentials theft
  • Notification of vulnerabilities in IT assets
  • Phishing website detection
  • Detects suspicious mobile applications
  • Takedown of threats detected
  • Comprehensive reporting via intuitive portal

Benefits

  • Broad threat coverage
  • Surface, deep,dark web plus social media and app stores
  • 24x7 support
  • API for integration into 3rd party systems
  • Monthly review with security analyst
  • Fast and effective detection and remediation
  • SaaS platform
  • View in real time status of threats detected

Pricing

£27,730 to £44,000 an instance a year

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

2 3 1 9 0 1 4 3 7 4 3 0 0 2 9

Contact

Telefonica UK Limited Neil Cruden
Telephone: 07872015506
Email: g-cloud_framework@o2.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
See Service Definition document for details.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
Service constraints
Service is modular and configured to customers requirement.
System requirements
  • Browser access
  • JSON RESTful API

User support

Email or online ticketing support
Email or online ticketing
Support response times
Assigned analyst is contactable via email and via telephone. Analyst will respond as soon as possible
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
See Service Definition document for details.
Onsite support
Onsite support
Support levels
Support is via the analyst that will be nominated and available to support with any queries in relation to the service and also to provide the monthly service review. In the event the assigned analyst is unavailable out of hours the customer can contact the Telefonica Advanced Global SOC directly
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The assigned analyst will work with the customer to capture the information required from the customer needed to configure the service. Once the information is captured the service will begin searching for information relevant to the modules deployed by the customer. When the service is configured and operational, the assigned analyst will arrange a meeting with the customer to provide a detailed overview of the service and how to engage and use the service, post this session the customer will be able to call on the support of their assigned analyst at any time for any queries relating to the service and the threats detected and the analyst will arrange a monthly service review to ensure the customer is getting the optimum value from the service and information generated
Service documentation
Yes
Documentation formats
Other
Other documentation formats
  • MS Excel (.xls)
  • MS PowerPoint (.ppt)
End-of-contract data extraction
When the contract ends the customer data is removed, including both personal data and the data delivered as part of the service (threats, vulnerabilities, assets, reports and so on). Should the customer want to extract this data, they could do it before the end of the contract using the export functionalities available in the service portal and via API.
End-of-contract process
Data is removed from our databases taking into account the technical state and complying with Article 32 GDPR Security of treatment.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Full details of the threats detected are posted into the service portal for review, the threats are colour-coded based on their risk severity.
Accessibility standards
None or don’t know
Description of accessibility
Service is accessable from an internet browser, the user requires authentication to access the service portal. Once logged in the user has visibility to the summary dashboard of all current threats including their severity rating and current status
Accessibility testing
Not applicable to the service.
API
Yes
What users can and can't do using the API
Users have the ability to integrate 3rd party systems such as ticketing tools and SIEM solutions as examples if they so require
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
The service infrastructure is continuously monitored and the resources are balanced according to the demand placed by our users.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
AWS Disk Encryption
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users export their data via the service portal
Data export formats
  • CSV
  • Other
Other data export formats
.pdf
Data import formats
Other
Other data import formats
Not applicable to the service.

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Username and password authentication to the service portal
Data protection within supplier network
Other
Other protection within supplier network
The physical and logical architecture of the Service Portal and Platform have been designed with security in mind and it incorporates firewalls, different VLANs protected by firewalls for the front-end and back-end elements of the service, encrypted VPNs for admin access, multi-tenant database architecture which distinguishes operators and customers and provides granular access roles and logging

Availability and resilience

Guaranteed availability
Service level signed by contract
Approach to resilience
High performance AWS, Daily backup procedures, Redundant connectivity, AWS Environment compliant with ISO 27001.
Outage reporting
Deployment of new releases or any other scheduled maintenance is included in our change management process to report it beforehand. If the outage is due to an unexpected issue, the operational team would report it immediately to the customer and keep them updated until the service is fully recovered.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Users are provisioned an account in the service portal, when they initially register they are prompted for a password
Access restrictions in management interfaces and support channels
Management and configuration of the service requires administrative privileges for the customer account. Support channels require a specific account.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Through a login form (user & password) combined with a 2-factor authentication process.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
ENS - Medium Level (Spanish National Security Framework)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
ENS
Information security policies and processes
Telefonica global security policies are adhered to

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
AWS Config Process and REDMINE to change process
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Adherence to Telefonica security & vulnerability management policies
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
AWS tools for monitoring logs
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Compliance with ENS

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£27,730 to £44,000 an instance a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A limited scope of the service is available to trial for a limited period
Link to free trial
Free version cannot be requested online. Please contact O2 to enable access.

Service documents