Digital Service Management Operating Model Assessment and Design
A design and implementation service for building strong service management across your estate. Our approach encompasses organisation, process, governance and tooling. We use our Agile methodology to work with you to iteratively build the capabilities that you need to manage both traditional and cloud services.
- Development of a clear vision and strategy for IT.
- Assessment of current capabilities, costs and maturity across the enterprise.
- Comparison with current best practice.
- Build of the business case for the new operating model.
- Development of the road map for its implementation.
- High level design across our seven established operating model components.
- Collaborative approach to delivery.
- Fast response to changing business needs.
- Customer centricity.
- Intrinsically dynamic in nature.
- Robust, consistent and re-usable platforms for performance and ﬁnancial eﬃciency.
- Full lifecycle built on matrix of Product and Capability teams.
- Enable innovation: iterative delivery for all Products and Capabilities.
- Operational Controls that allow innovation but enable scalability and resilience.
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