VooServers

Oracle Database as a Service

Oracle database services of varying sizes from standalone standard edition instances to multiple node RAC enterprise edition clusters.

Features

  • Standalone instances or RAC clusters
  • High availability and disaster recovery
  • Secured remote access
  • Load balanced client access

Benefits

  • Quickly deploy and start using Oracle database products
  • Fully managed and monitored 24x7x365
  • Delivered by Oracle specialists

Pricing

£380 per instance per month

Service documents

G-Cloud 11

231214260887453

VooServers

Matt Parkinson

01622524200

sales@vooservers.com

Service scope

Service scope
Service constraints None.
System requirements
  • Oracle licensing required direct with Oracle or via us
  • Minimum 10GB database size

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 8AM-11PM Monday to Friday within 15 minutes.

Within 30 minutes outside of these times 24x7.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels All services are fully managed with standard support 8AM-11PM Monday to Friday and critical support 24x7x365.

Technical account managers are assigned and will work through the initial proposal and maintaining the relationship long term.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our projects team will initially assist with the setup and migration of the service and data including some initial training. After the initial migration further support and training is provided by our service desk.
Service documentation No
End-of-contract data extraction A dump of all data can be requested which will be generated and supplied in the requested format. Data can also be extracted through the command line interface without our assistance.
End-of-contract process No additional costs at the end of the contract.

Using the service

Using the service
Web browser interface No
API No
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface Access to the database infrastructure is available however command line access is typically restricted to SQLPlus or it's alternatives.

Direct shell access can also be provided upon request however access functionality is reviewed on a command by command basis to ensure services are kept secure and aligned with compliance standards.

Scaling

Scaling
Scaling available No
Independence of resources Users are isolated to their own environments and do not share resources.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Granular files
  • Oracle Databases
  • Virtual Machines
Backup controls The backups are provided as a fully managed service with all elements of the service backed up as standard.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Multiple layers of network security utilising firewalls, VLAN's and traffic segregation. F5 Advanced WAF is also available as an additional measure.

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% on general service availability with tiered service credits if this is not met.
Approach to resilience Multiple data centres are in operation with replication between those data centres. Within each data centre clusters are then also utilised to deliver individual server and/or component failure.

At the power and network layer within each data centre multiple paths are provided to ever server and virtual machine.
Outage reporting Via our public dashboard and e-mail alerts.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Management access is restricted to secure VPN only. This requires a pre shared key and a username/password combination. A separate login is then required to access the particular login and will use key authentication where necessary. Lastly even over the VPN only specific management ports are allowed through the tunnel and firewall.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SNR Certifications
ISO/IEC 27001 accreditation date 13/03/2017
What the ISO/IEC 27001 doesn’t cover Any systems where management is not the sole responsibility of ourselves.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Implementation of ISO27001:2013 and Cyber Assentials controls supported by a number of policies and procedures. Monthly management level meetings are also conducted on the performance of the ISMS.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change management is performed according to selected ITIL standards and then incorporated into ISO27001:2013 policies and procedures.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Managed in accordance with defined policies and procedures within our ISMS which conforms to ISO27001:2013 standards. Vulnerability scanners are in operation in addition to regular audits and patching schedules.
Protective monitoring type Undisclosed
Protective monitoring approach Systems are protected firstly by F5 Advanced WAF capabilities. After that IPS/IDS is deployed in addition to collating all relevant logs in a central storage system where they can be assessed and incidents highlighted. Our response management is then defined under our ISO27001:2013 certification of incident and response management.
Incident management type Supplier-defined controls
Incident management approach Defined under ISO27001:2013 in varying policies and procedures but namely incident response management policies. Incidents are logged in our CRM system and involve board level input for high severity incidents. The closure of the entry in CRM also generates a report which is provided to any stakeholders.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Complete hardware and network segregation. No shared components exist.

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £380 per instance per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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