Opus 2 International

Magnum

Cloud-based document management and electronic bundling tool, integrating Realtime transcription and evidence display.
Ability to annotate and hyperlink documents in the hearing bundle and transcripts. Live collaboration across entire team on a secure cloud-based platform.

Features

  • Annotation and collaboration across case content, documents and transcripts.
  • Hyperlink between key documents and referenced material in transcripts.
  • Realtime transcription and audio synchronisation.
  • Electronic Presentation of Evidence to display material in the hearing.
  • Chronology tool to centralise case timeline.
  • Remote access to all content including real-time transcripts.
  • Search material for key words and phrases,
  • Compartmentalise agreed documents into custom bundles.
  • User administered document and note level tagging.
  • Export material with or without user work product.

Benefits

  • Access documents and transcripts from anywhere in the world.
  • Centralise case preparation and user annotations.
  • Reduce duration of hearing with streamlined presentation of evidence.
  • Easily update hearing bundle without manually changing multiple sets.
  • Avoid unnecessary printing and distribution costs.
  • Store case materials on one secure server.
  • Two-factor authentication to securely access content.
  • Avoid wasted lawyer time by efficiently working electronically.
  • Easily export documents if necessary.
  • Realtime and final transcript fully hyperlinked with days evidence.

Pricing

£10000 to £13500 per licence per month

Service documents

G-Cloud 11

229337951618199

Opus 2 International

Roopal Patel

02030085900

bd@opus2.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements None, browser based software.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Target response time 30 mins to 1 hour (business hours)
Target response time 4 hours (non-business hours)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Dedicated Project Manager, supported by a Project Lead to oversee and administer the use of Magnum software for a specific case.
Second line software engineering support to troubleshoot technical issues.
Dedicated Case Manager to organise all hearing room services.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online or onsite training in London. User guide provided to all users upon access. Ongoing phone support and further training where required by the users.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Offline PDF export to encrypted USB or secure file transfer site. Work product across the data set can also be extracted.
End-of-contract process Extraction charges vary depending on quantity of data.
Archiving of data charges depend on quantity of data.
Deletion of data free of charge.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
API No
Customisation available No

Scaling

Scaling
Independence of resources All clients are placed on separate servers so there is no problem with increased demand by other users.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Download selected material and work product to a users local machine in PDF or word format (and native where necessary).
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats
  • CSV
  • Other
Other data import formats PDF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Data in transit within the network is not protected

Availability and resilience

Availability and resilience
Guaranteed availability Reasonable commercial efforts taken to make Magnum available at least 98% of the time in the aggregate in any Week, net of Permitted Downtime and net of other circumstances not reasonably in the control of Opus 2 (the “SLA”). “Permitted downtime” means scheduled, emergency or other reasonable maintenance which results in periodic service downtime. Opus 2 cannot and does not guarantee that access to the Website and/or the Magnum Software will be continuous or error free. Opus 2 will use reasonable commercial efforts to provide Customer and End Users with advance notice of any scheduled maintenance and to implement Permitted Downtime during off-peak hours. Opus 2 shall not be liable for any loss suffered as a result of the Website and/or the Magnum Software being unavailable (including, without limitation, as a result of Permitted Downtime).

Service Credits:
98% or more: None
95% to 98%: 10% of the weekly Magnum Access Fee
90% to 95%: 20%
Below 90%: 50%

Service Credits have no cash value; must be claimed through written notice to Opus 2 delivered within the calendar month after the month in which the SLA is not met; and will be applied (if timely claimed) against future Opus 2 invoice.
Approach to resilience The service is designed to be able to be brought up in a secondary region in order to deal with downtime in the primary data-center region (we use AWS so we get their resilience on top of design considerations). Data is copied to the secondary region every ten minutes. Typical service availability for AWS is 99.999%.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Email address, password, memorable word, and 2-factor authentication (if required) needed to access the platform.
Access restrictions in management interfaces and support channels Access to management interfaces is done via a central console .

Support channels happen via bastion hosts with only key based authentication allowed.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication Email address, password, memorable word, and 2 factor authentication required to login.

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI Group
ISO/IEC 27001 accreditation date 03/03/2018
What the ISO/IEC 27001 doesn’t cover Edinburgh and Singapore offices.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials Plus
Information security policies and processes Opus 2 International maintains an ISO27001 certified information security management system. All staff receive security awareness training upon onboarding and yearly refresher training. Opus 2 CISO reports to the Opus 2 COO and owns all aspects of the security program. Internal audits across all departments are performed on a quarterly schedule.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We do not follow a strict change management program internally.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Regular vulnerability scanning with direct communications to IT or Operations for patching as required.

We can usually deploy patches within 24hours but risks are reviewed prior this this happening.

Threat Intelligence comes from various sources.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Agent based software reports to a central console for correlation and alerting.

The Incident Response policy will be followed in the case of a potential compromise.

Incidents are alerted in near realtime and will be responded to in less than 60 minutes.
Incident management type Supplier-defined controls
Incident management approach We have pre-defined processes for all common security events.

Users can report via email, text or instant messaging.

Monthly reports are provided to senior management and kept on record.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10000 to £13500 per licence per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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