Total Enterprise Solutions

Microsoft Dynamics NAV - Licence, Support & Implementation Services

Microsoft Dynamics NAV is market leading ERP software that allows you to improve efficiency, and streamline your business processes.
From analysis, planning, design, deployment, training, and support. We can help you every step of the way.

Features

  • Enterprise Resource Management (ERP)
  • Budget Management
  • Finance Management
  • Project Management
  • Complex payment processing
  • Mulitple hosting options (onprem, public & private cloud)
  • Business intelligence and reporting
  • Total Managed service of Microsoft Dynamics NAV
  • Multiple deployment options, desktop, web and mobile
  • Document capture and storage

Benefits

  • Streamline Finance Functions Through ERP
  • Microsoft Gold Partner
  • Managed Service Support desk with live chat
  • ISO 27001 and Cyber Essentials accredited

Pricing

£50 to £50 per user per month

Service documents

Framework

G-Cloud 11

Service ID

2 2 8 5 0 1 0 0 8 6 2 9 2 2 5

Contact

Total Enterprise Solutions

Andrew Lees

0345 257 1173

andrew.lees@totalenterprisesolutions.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Office 365
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
There are no service constraints.
System requirements
  • Browsers: Current Windows versions Chrome; Firefox; Safari; Edge; Internet Explorer
  • Outlook 2013 or WebApp, OWA for iPhone, iPad, Android.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Defined by the customer
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
We offer a Total Managed Services for Microsoft Dynamics.

From our market leading ITSM ServiceNow system, self service portal, service desk team ready to take your call, remote support, webinars, on site training, on site support, virtual IT Director, strategic planning days.
Whatever support you require we can meet your needs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have a proven methodology to empower users through onsite training.
There are also live webinars, videos, customer source portal and user documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be exported in various electronic devices. We are ISO 27001 certified and are safe handling your data.
We do not store any of your data on our servers.
End-of-contract process
TES are happy to assist with transitional activities at the end of a contract. This may be chargeable depending on the nature of the work required.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Full Microsoft Dynamics information is available via mobile phone or any mobile device.
Service interface
No
API
Yes
What users can and can't do using the API
All application areas are available through API
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All application areas can be customised to the users requirements.

Scaling

Independence of resources
Microsoft Online Services utilises various Cloud Scale technologies which ensures multi-tenant services are not affected in terms of peak usage.

Analytics

Service usage metrics
Yes
Metrics types
Regular updates of our support service through ServiceNow.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
ISO 27001
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be imported or exported as required. It can be stored locally or in the Cloud.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We guarantee at least 99.9% availability of the Azure Active Directory Basic and Premium services. The services are considered available in the following scenarios:

Users are able to log in to the service, log in to the Access Panel, access applications on the Access Panel and reset passwords.
IT administrators are able to create, read, write and delete entries in the directory, or provision or de-provision users to applications in the directory.
No SLA is provided for the Free tier of Azure Active Directory.
Approach to resilience
Application resilience is a function of the Azure environment in which NAV is hosted.
See: https://azure.microsoft.com/en-gb/features/resiliency/
Outage reporting
Public dashboard. (Azure admin centre)
Email alerts

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Password entry
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
31/12/2017
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a information security management system implemented under our ISO 27001 certification. This describes multiple policies and adherence to these is assessed through regular management reviews.
This can be evidenced on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and change management processes are described in the ISMS-03-002 process of our Information Security Management System (ISMS) which is available on request. This outlines procedures for change scoping, change advisory board (CAB), risk management and deployment.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability management is described in the ISMS-03-003 Risk Assessment Procedure of our Information Security Management System (ISMS) and is available on request. It outlines how to identify, classify and manage risks in the context of information security and business continuity.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Protective monitoring of internal system is achieved by deploying proprietary organisation wide anti-virus and network protection software to all client and server environments. This is administered centrally and subject to mandatory update policies. Usage of this tool is managed under the wider ISMS.

Azure hosted application components inherit security from Microsoft Azure SLA.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The Information Security Management System (ISMS) implemented as part of our ISO 27001 certification includes a security incident management policy ISMS-02-009 (available on request). This classifies security incidents describes how to report them and also the activities of the Security Committee.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£50 to £50 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full live interactive demonstration available.
Link to free trial
https://www.youtube.com/watch?v=OTjADT8lXWo

Service documents

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