Content and Code Ltd

Microsoft 365 Flexible Assistance Services

The Microsoft 365 platform can deliver a wide set of functionalities and capabilities, which should be tailored to meet clients’ requirements. Content and Code have a well-defined methodology to ensure successful design and delivery of Microsoft 365 components, including Teams, SharePoint, OneDrive for Business, Exchange, and Office ProPlus and PowerBI.

Features

  • Supports a quick and effective transition to Microsoft 365
  • Microsoft 365 expertise to align people, technology and processes
  • Assistance with Cloud Identities within Microsoft 365 and Azure
  • Help with Enterprise Mobility and Security technologies
  • Microsoft 365 Service Design advisory to support new TOM
  • Business Change support to facilitate full End User Adoption
  • SharePoint Records Management (EDRMS) (EDRM) (ERMS)
  • For more detail, please see www.contentandcode.com

Benefits

  • Provide the foundation for cloud technology adoption
  • Support knowledge sharing and collaboration
  • Determine readiness for migration to Microsoft 365 services
  • Basic access to core service features within Microsoft 365 environment
  • Manage documents within business context
  • Simplify findability of people, experts and documents
  • Increase deployment of Microsoft 365
  • Leverage all the features of the Microsoft 365 stack
  • Gain understanding of Microsoft 365 capabilities

Pricing

£550 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcode.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 2 8 2 7 9 4 5 5 3 1 2 8 9 0

Contact

Content and Code Ltd Andy Sayer
Telephone: 07720 262 320
Email: bids@contentandcode.com

Planning

Planning service
Yes
How the planning service works
Content and Code’s approach to implementing robust Office 365 Flexible Assistance and SharePoint solutions for our clients is based on the staged, incremental delivery approach. We typically divide our projects into three discrete stages: Scoping & Planning, Build and Transition.

Scoping can be described as the ‘what and the why’ of the project. Activities conducted in this initial stage identify milestones and any task dependencies for the entire project. This effort is also used to highlight potential project risks and ensure all project stakeholders and resources are fully aligned and our clients’ expectations are fully agreed and prioritised. This stage typically includes (but not limited to) the following activities:
-Project definition session
-Requirements gathering
-Strategy workshop
-User research
-Technology assessment
-Solution overview
-Office 365 roadmap
-Cloud readiness assessment
-Platform and solution assessment
-Migration readiness assessment
-Business change planning

The planning effort includes a number activities that follow on directly from the scoping and can be thought of as the ‘how’. This phase typically includes, but not limited to, the following activities:
-Wireframes and mock-ups
-Governance plan
-Adoption plan (training, communications)
-Information Architecture design
-Product specifications
-Responsive design
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft 365
  • SharePoint Online
  • Exchange Online
  • Office ProPlus
  • Delve
  • Teams
  • Yammer
  • Enterprise Mobility + Security (EM+S)
  • Windows 10

Training

Training service provided
Yes
How the training service works
Content and Code provide comprehensive user training on Office 365 products as well as activities that support the training such as adoption support and business change planning. User training services includes training guides for admins and users, videos, quick-start guides, floorwalking, drop-in clinics, training project champions, execs coaching, lunch and learns, classroom-style training, and Yammer self-help sessions (Yam Jams).
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft 365
  • SharePoint
  • Exchange
  • Teams
  • Office ProPlus
  • Enterprise Mobility + Security (EM+S)
  • Yammer
  • Power Platform (Power BI / Power Apps / Power Automate)

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
This approach involves:

Plan – Discovery and health checks, design and transition workshops, low level design and solution write-up

Prepare – Implementation of pre-requisites, identity and supporting software to support the transition or migration of data, with full testing included and migration planning, communications, and training.

Migration – Beginning with pilot migrations, we move into velocity migrations and move users to the service based on the migration plan, which aims to remove disruption or downtime for end users, including reducing or removing any impact due to sharing restrictions.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft 365
  • SharePoint
  • Exchange
  • Teams
  • Yammer
  • Enterprise Mobility + Security (EM+S)

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
As we provide cloud solutions to our clients, quality assurance is critical in achieving our goal of delivering “right first time”. Testing against all client's requirements and driving the delivery of high quality code helps us to reduce User Acceptance Testing (UAT) effort and rework. Through the scoping and planning phases, we ascertain the level and depth of quality assurance necessary and tailor our QA efforts accordingly. During the project build phase, we focus solely on functional system testing of the solutions developed.

We utilise a Risk Based Testing, prioritising tests on functionality with highest potential impacts and propensity to failure. We continuously review test plans ensuring we identify and rectify all critical defects. On system test completion, we provide a QA Test Report summarising the test activities and any resulting recommendations. Where required, we also support client UAT needs by providing consultants able to perform UAT management and test analysis in order to guide client teams in the most effective ways to UAT the solution.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
This is delivered via our Managed Services function, which is underpinned by ITIL and our own service management framework.

Service scope

Service constraints
Details of services and any constraints that could apply are defined in the service design introduction workshop.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
Content and Code have four tiers of support available for clients: Entry, Essential, Enhanced, and Elite. All levels of support include UK-based support desk with 8:00-18:00 M-F cover (excluding public holidays), extended hours are available as an option at an extra cost to the client; and technical support hours per month increasing from 8 (entry level) to unlimited (elite level). Essential, enhanced, and elite support additionally include service reporting, data analytics, and change management. Enhanced and elite levels have support for service and technical account management, proactive (event) management, and major incident management. Elite is the only level that includes operational run tasks (e.g. scheduled checks).

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcode.com. Tell them what format you need. It will help if you say what assistive technology you use.