Ancoris Limited

Google Chrome OS Licencing

This service offering allows any potential purchaser of Google ChromeOS Management Console (Business) under the G-Cloud Framework Agreement to procure the Google SaaS offering via Ancoris as an accredited Google Cloud Premier Partner. Break fix support term provided by directly by Google Cloud Support

Features

  • User policies
  • Device policies
  • Public sessions
  • Network configurations
  • Push apps and extensions
  • PC workstation

Benefits

  • Manage and deploy policies at a user level
  • Manage policies at a device level
  • Allow users to share devices without needing to sign-in
  • Deploy network configurations (Wi-Fi and Ethernet)
  • Deploy app configurations to control the first-run experience
  • Use the device as a workstation. e.g. web, virtualized desktop

Pricing

£93 per unit

  • Education pricing available

Service documents

G-Cloud 10

228044659901679

Ancoris Limited

David McLeman|Michelle Tester|Trevor Cook

+44 (0) 8452626745

gcloud@ancoris.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to This is an add-on service to access G Suite Basic, and G Suite Business
Cloud deployment model Public cloud
Service constraints Internet Connectivity
System requirements Internet Connectivity with a modern web browser

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times P1: 30 mins, P2: 1 hour, P3-P4 tickets: 4 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Essential Support plan provides telephone and email support for technical issues related to the complete set of G Suite services.

Enterprise Support plan has a strategic focus. It is aimed at organisations which are looking to use G Suite and the Google Cloud Platform as part of their digital transformation initiative. It includes:
Operational reviews
Service reviews and Google strategy discussions
Adoption advocacy and transformation initiatives
Advice on adoption of third party applications listed in G Suite Marketplace
Free consultancy to assist you in making the most of your G Suite environment
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, online training, and user documentation
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction There is no data to be extracted at the end of contract - the licence lapses and devices are no longer controlled
End-of-contract process N/a

Using the service

Using the service
Web browser interface Yes
Supported browsers Chrome
Application to install Yes
Compatible operating systems Android
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
Accessibility standards None or don’t know
Description of accessibility N/a
Accessibility testing N/a
API No
Customisation available No

Scaling

Scaling
Independence of resources Chrome Management Console is enrolled to the cloud service that is powered by a massively scaleable infrastructure. The addition of any practicable number of users has a very low impact

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage metrics are available in the admin console which comes with chrome os
Reporting types API access

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Google

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach There is no data to be exported - the licence allows set up of specific device and user policies
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability During the License Term of the applicable Chromebox for Meetings Enterprise Agreement or the agreement under which Customer purchased Supported Chrome OS Hardware, Software, and Services from a Reseller (the "Agreement"), the Google Chromebox for meetings Covered Services web interface will be operational and available to Customer at least 99.9% of the time in each calendar month (the "Google Chromebox for meetings SLA"). If Google does not meet the Google Chromebox for meetings SLA, and if Customer meets its obligations under this Google Chromebox for meetings SLA, Customer will be eligible to receive the Service Credit described below. This Google Chromebox for meetings SLA states Customer's sole and exclusive remedy for any failure by Google to meet the Google Chromebox for meetings SLA.
Approach to resilience All data is redundantly stored across a minimum of 3 data centers, and all services are designed to leverage the redundant data center infrastructure powering Google services.
Outage reporting Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Depending on administrator preference, users can be signed in via a federated identity service, including AD or use G Suite as their identity backend. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Ernst & Young
ISO/IEC 27001 accreditation date April 15, 2015
What the ISO/IEC 27001 doesn’t cover Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 31/01/2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover N/a
PCI certification No
Other security certifications Yes
Any other security certifications
  • HIPAA
  • Ferpa

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Google infrastructure is certified for a growing number of compliance standards and controls, and undergoes several independent third party audits to test for data safety, privacy, and security

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Protective monitoring type Supplier-defined controls
Protective monitoring approach Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type Supplier-defined controls
Incident management approach If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £93 per unit
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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