max20 Project Solutions

Cyber Security & Information Assurance (IA) services for the NHS and Wider Healthcare market

max20 Project Solutions provides comprehensive and professional Cyber Security and Information Assurance (IA) services to support your cloud business and digital solutions. We offer cyber security and information assurance strategy and policy development, technical security design and architectural review, risk assessment/management and compliance support for key security standards.

Features

  • Assistance with consolidation of services and mobilisation of workforce.
  • Range of specialist assessments, awareness training and services.
  • Strategies for Cyber Essentials Security and Cloud Transition.
  • In-depth analysis of your security governance framework.
  • Identification of potential cyber security threats and vulnerabilities.
  • Analysis of compliance against industry standards, including ISO27001 and GDPR.
  • Recommended remediation activities to enhance your technical controls.
  • Security Architecture design and development.
  • Penetration Testing and Vulnerability Analysis Review and Support.
  • Security gap analysis and remediation action planning.

Benefits

  • Independent advice, expertise and knowledge transfer.
  • Ensures robust services, minimising risk and compromise.
  • Monitor and report on cyber risk using industry recognised tools.
  • Develops existing in-house IT security skills and capability.
  • Educates users, changes behaviours, creates a culture of security awareness.
  • Manages cyber risk in proportion to organisational risk.
  • Strategic ongoing planning and clear security roadmap for your organisation.
  • Knowledge transfer to in-house staff guaranteed
  • Assistance with consolidation of services and mobilisation of workforce.
  • Partnership approach, regular engagement & service reviews

Pricing

£345 to £1,220 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ps@max20.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 2 7 0 4 0 2 0 5 7 7 0 9 6 3

Contact

max20 Project Solutions Don Tomlinson
Telephone: 0161 941 5026
Email: ps@max20.com

Planning

Planning service
Yes
How the planning service works
Max20 Project Solutions assists clients plan and migrate their systems, applications and data from an existing physically based environment to the cloud, be it private, public or hybrid. Throughout the planning process we utilise our expert team of associates to assess, analyse and document the existing environment in detail, providing guidance on which elements are cloud-ready, and those that will need attention prior to any migration. We work with our clients to determine an appropriate solution that will deliver value which is fully in line with current business goals and can scale up/down accordingly. A fundamental goal of this planning exercise is to ensure the risk of any outage and data loss during the future migration process is minimised, our controlled step by step cloud implementation and migration plans will be developed following the planning process. Each phase of the plan will give the buyer confidence that their apps, data and infrastructure will be transitioned securely and seamlessly.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Max20 Project Solutions provides training to cover all aspects of the services supplied. All documentation is stored securely on cloud based systems enabling our clients access to all designs, plans and processes. Our Associates are available to provide formal training through webinars and on-site support where necessary. Further training support is available via floor walking (user) activities ensuring that the user experience is delivered to a high standard. Our Associates will provide thorough and detailed handover to client’s technical teams where required.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Max20 Project Solutions undertakes detailed cloud readiness assessments with clients to ascertain business, technology and user requirements. This assessment forms a significant part of the cloud road mapping exercise which will document a migration strategy and environment setup state. The migration planning process will provide a comprehensive overview of the steps that are required to be taken in order for a successful migration to be completed. The setup/staging process will ready the cloud environment as per the recommendations outlined in the migration plan. This ensures there is no discrepancy between what is planned and what is provided.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Max20 Project Solutions provides robust quality and performance processes. Suitable user teams are identified within the client who our associates work with in order to establish key markers of performance and service acceptance. All designs, plans and processes (technical and business) are fully quality assured internally through our team of expert associates. We follow a diligent transition process including extensive testing (both technical and customer UAT) with the test criteria being pre-agreed. The testing process is used to ensure complete validation of the environments requirements are met including: • Environment is complete and accurate • Performs as expected, or better • Test plans are executed accordingly and results are as planned • Track and document any defects or performance constraints • Provide test metrics/testing summary reports • Ensure services are approved for full usage All processes are underpinned by our continued ISO 9001 accreditation.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Max20 Project Solutions utilises industry standard ITIL service management on all engagements ensuring the quality of delivery and engagement is rigorously maintained. A dedicated delivery manager is the first point of contact should problems arise. Specialist Associates are available for non categorised service faults or irregular failures once the environment is live. Prior to go-live the team are always available to resolve faults should they arise. Dynamic dashboards and a centric knowledge base are available, offering a rapid resolution to many common faults. Support is flexible and scalable enabling the buyer to adapt to market changes quickly. Service Level Agreements, delivering KPI driven operational reporting and Microsoft’s interactive service dashboards are available.

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Standard Service Levels 9-5, Mon-Fri Enhanced Service 9-5, 7 days a week Premium Service 24/7: P1 IRT (Initial Response Time) 15mins, 4 hour fix P2 IRT (Initial Response Time) 30mins, 8 hour fix P3 IRT (Initial Response Time) 45mins one business day fix P4 Service/Change Requests Only IRT (Initial Response Time) 1 hour Price is totally dependent on client needs. We can also deliver different managed services models including price per device, price per user and fixed monthly pricing. All clients are allocated a Service Management representative to support the service and provide ongoing service improvement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£345 to £1,220 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ps@max20.com. Tell them what format you need. It will help if you say what assistive technology you use.