Intelogy Limited

Planning a Successful Knowledge Network (Project Cortex)

Project Cortex is a highly innovative new feature of M365 that enables organisations via AI to bring together knowledge from across an organisation without having to significantly alter your working practices. Intelogy can help your organisation to configure a knowledge network that maximises the value you get from your content.

Features

• Supplement Project Cortex’s powerful AI with careful human oversight
• Add Topics to complete gaps in machine-learning derived knowledge
• Identify and delete superfluous topics that could confuse or mislead
• Introduce additional information into topic cards, deriving additional value
• Define and create a starting set of core knowledge topics
• Agree governance for topics, including curation and ongoing maintenance
• Centralised and managed taxonomy definition, full information life cycle management
• Supplement existing user journeys, information architecture and structure
• Help expose and share corporate knowledge across the organisation
• Derive additional value from your content with knowledge and insights

Benefits

• A ‘wikipedia’ of knowledge built upon your corporate content
• Improved knowledge sharing, efficiency and cross-team collaboration
• Use insights to derive more value from your existing content
• Help onboard new joiners faster through contextual corporate knowledge
• Get the most from your investment - avoid common pitfalls
• Build solid foundations for Project Cortex's process through governance, architecture
• Microsoft Content Services preferred partner - aligned with M365 roadmap
• Intuitive information recovery and discovery, with optimised search and filtering
• Tailored blend of O365 services: Microsoft Teams, OneDrive and SharePoint
• Harness search connectors to include content outside of Microsoft 365

£450 to £1,250 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tomlins@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

226783425505472

Contact

Andrew Tomlins
02037473506
andrew.tomlins@intelogy.co.uk

Planning

• Planning service: Yes
• How the planning service works: As global leaders in the practical application of Project Cortex, Intelogy can help your organisation to configure a knowledge network that maximises the value you get from your content. Working with your team to carefully seed and cultivate topics in Microsoft 365. Ensuring that your users benefit from consistent, relevant knowledge.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • SharePoint Online

Training

• Training service provided: Yes
• How the training service works: Full and comprehensive range of Project Cortex training services, including: train the trainer, training webinars, face-to-face training sessions, skills transfer collateral, hands-on exercises/labs. Focusing on training Knowledge Managers to understand how to curate topics in the Knowledge Center.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • SharePoint Online
  • Project Cortex

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service offering is specifically for the migration to the Microsoft Cloud (Microsoft 365 as a destination) from on premises servers (Exchange, SharePoint, Lotus Notes Domino, Meridio) or other cloud services (e.g. Google). The has proven capability, processes and tooling to tackle even the largest scale of enterprise migrations.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • SharePoint Online

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance is at the heart of all our services. Activities to ensure quality include: clearly defining and agreeing project acceptance criteria before embarking on any project; assigning a dedicated quality manager role to supervise and take responsibility for the overall quality of the project; putting in place a quality escalation plan running right through the project team to enable reporting and management of any risk to the project quality; defining specific responsibilities for every member of the project team and specifying personal responsibilities to maintain high standards; maintaining conformance to best practice; use of peer reviews at every project stage to ensure high levels of quality; the iterative review of project deliverables against the defined success criteria; planning and execution of tests for each project deliverable; continuing quality reporting via the quality manager throughout the project; final quality reviews of the project to ensure acceptance criteria are met.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We can support your end users via dedicated 2nd line UK based help desk and rapid access to a team of 3rd line specialist experts in Microsoft 365, including Microsoft Teams and SharePoint Online. We also have fast track access to Microsoft Support if required. Intelogy have a range of support options from a full managed service to ad hoc requests via a retainer.

Service scope

• Service constraints: Support is only available during UK Office hours.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Yes, we have a UK based Office hours only helpdesk using Zendesk for ticketing, but this is not relevant in the context of this specific offering.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We have a standard level of support and all costs are available in the SFIA pricing matrix. We provide both a technical account manager or cloud support engineer role.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £450 to £1,250 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.tomlins@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.