TerraQuest

Site location and block plans

ReQuestaPlan is an affordable creation of location plans and site / block plans, submitted with planning and building control applications. You can create location plans to show your location in its surroundings or a detailed site plan, just by using a postcode and some simple drawing tools.

Features

  • Integration of all data via cloud based solution
  • ISO27001 Secure Standards
  • Accessible storage

Benefits

  • Competitive Pricing
  • Generate Location and Site Plans for Planning Applications
  • All plans are compliant to UK Planning Legislation

Pricing

£2000 per instance

Service documents

G-Cloud 10

226275934754135

TerraQuest

Craig Harper

0121 234 1300

craig.harper@terraquest.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Planning systems
Cloud deployment model Private cloud
Service constraints None
System requirements Internet Connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Service Help Desk is available during 8am - 5:30pm each weekday. The Service Desk number is 0844 561 7499. Incident levels and response times are as follows:
− Level 1 – Website down / unavailable Resolved within 4 working hours
− Level 2 – Issues with individual applications which are stopping submission Resolved within 8 working hours
− Level 3 – Issues and advice in the usage of the system, or cosmetic issues. Resolved within 16 working hours
− Level 4 – Low priority, no immediate action required Resolved within 5 working days
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels − Level 1 – Website down / unavailable Resolved within 4 working hours
− Level 2 – Issues with individual applications which are stopping submission Resolved within 8 working hours
− Level 3 – Issues and advice in the usage of the system, or cosmetic issues. Resolved within 16 working hours
− Level 4 – Low priority, no immediate action required Resolved within 5 working days

Service Manager provided at no extra cost
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Free classroom training and onboarding process with quarterly update training sessions rolled out.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Handover of data passed over in secure format.
End-of-contract process N/A

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Pen Testing
API Yes
What users can and can't do using the API Link to HR systems
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Branded logo
Customised emails and text
Bespoke reporting

Scaling

Scaling
Independence of resources Secure environment
User account for each user

Analytics

Analytics
Service usage metrics Yes
Metrics types SLA and KPI reporting built in product, customised during on-boarding process.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Service request
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The availability SLA is 99.5% over a 24/7 period per week.
Service Credits do not apply for this software service.
Approach to resilience TerraQuest operate to a formalised Corporate Business Continuity Management System/Process, the BCP follows the BS 25999 standard and is a practiced logistical plan for how we recover and restore partially or completely interrupted critical functions within agreed timescales following a disaster or extended disruption.
Outage reporting Dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Industry standards
Access restriction testing frequency At least once a year
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 URS
ISO/IEC 27001 accreditation date 11/01/2018
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach ISO 27001 controls based on ITIL Service Management for change and configuration management.
Vulnerability management type Supplier-defined controls
Vulnerability management approach TerraQuest subscribes to Industry Standards, journals and security groups to ensure we are aware of latest threats and vulnerabilities. Patches are downloaded, tested and deployed as soon as reasonabily available.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Terraquest monitor unauthorised access and event logs in line Industry Standards and best practice.

All potential compromises are treated as risks and assessed for impact and probability. Mitigation and resolution follows immediately.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ISO 27001 controls based on ITIL Service Management for incident management.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2000 per instance
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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