ProArch IT Solutions

Cloud software

ProArch helps building ondemand services, consuming new cloud capabilities and managing their service portfolios across flexible hybrid delivery models. Our Rest Azured™ managed services are more responsive to business needs and reduce time to market whilst making their solutions more reliable, efficient and agile, without sacrificing security and governance.

Features

  • PaaS/SaaS Application Build
  • Azure Active Directory
  • Identity Management
  • Azure Deployment Planning Services Provider
  • Test driven deployment
  • SSO

Benefits

  • Get rid of dedicated Infra and have solution in Cloud
  • Rolling out to new clients made simple
  • Highly secured
  • Helped customers to manage their clients and s/w tools
  • Reduced support cost as they became our CSP
  • Working of LMS has been optimised for the end customer

Pricing

£20 to £35 per person per hour

Service documents

G-Cloud 10

225811029539466

ProArch IT Solutions

Bala Ganti

07973115088

balag@proarch.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Will provide service based on user requirements
System requirements Rest Azured™ managed services

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times As per user requirements
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible As per user requirement
Web chat accessibility testing As per user requirement
Onsite support Yes, at extra cost
Support levels Level I - Support: Standard Hourly Rate Per Person - £ 25, Partner Hourly Rate Per Person - £ 20, Level II - Technical Engineer :
Standard Hourly Rate Per Person - £ 35, Partner Hourly Rate Per Person - £ 30. Also, We provide software development and quality assurance services, and Cost will be charged as per user requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our support team will help the user to start using the services.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Support team will help with that.
End-of-contract process Contract can be extended as per user requirements.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Based on user requirements we have deloped the screen variations and menu options display. We develop application as per user requirements
Accessibility standards None or don’t know
Description of accessibility As per user requirement
Accessibility testing As per user requirement
API Yes
What users can and can't do using the API As per user requirement
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation As per user requirement, we can support the customization

Scaling

Scaling
Independence of resources As per user requirements.

Analytics

Analytics
Service usage metrics Yes
Metrics types Microsoft metrics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Support team will help them export their data.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability As per user requirements. it’s available on request.
Approach to resilience It’s available on request
Outage reporting Public dashboard and email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels As per user requirements.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Talos - Penetration Test
  • We have our own Internal Security Policies

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach We have our own governance model
Information security policies and processes As per user requirements. it’s available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Microsoft support
Vulnerability management type Supplier-defined controls
Vulnerability management approach Microsoft support
Protective monitoring type Supplier-defined controls
Protective monitoring approach Microsoft Support
Incident management type Supplier-defined controls
Incident management approach Microsoft Support

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20 to £35 per person per hour
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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