Europa Technologies Limited

Network Insight coverage map service

Network Insight is a service offering interactive coverage maps for seamless display on a website or smart phone app. The service provides a method of visual analysis for fixed broadband and mobile coverage without the need to visit multiple operator websites.

Features

  • Interactive coverage maps for your website
  • Mobile (voice & data) plus broadband coverage
  • Comprehensive base maps
  • Postcode search feature
  • Customised styles

Benefits

  • Better inform citizens
  • Save effort of maintaining local coverage map holdings
  • Provide accessible mapping to users with colour vision deficiencies.

Pricing

£27825 per unit per 6 months

  • Free trial available

Service documents

G-Cloud 11

223741131733461

Europa Technologies Limited

Duncan Hill

1932645560

dhill@europa.uk.com

Service scope

Service scope
Service constraints Service requires supply of coverage data.
System requirements Compatible with all modern (currently maintained) web browsers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support tickets can be raised by phone, email or online form. Support tickets are answered as quickly as possible and no later than 12 noon on the next working day. Technical Support is provided by our own English-speaking staff from the UK and available from 9am to 6pm UK time, Monday to Friday excluding public holidays in England.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support is provided between the hours of 09:00 and 18:00 (UK time), Monday to Friday, excluding public holidays in England. Standard support is included at no charge.
All clients have a named account manager that they can contact directly should they need to.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A service integration guide provides details of all available parameters / options. Training is not usually required. Technical support is available to help with service integration.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The data is securely deleted at termination of the contract.
End-of-contract process At the end of the contract the service access will be terminated.

Using the service

Using the service
Web browser interface Yes
Using the web interface Network Insight is a web-based application designed for seamless integration into a website. A service integration guide provides details of all available parameters / options.
Web interface accessibility standard WCAG 2.1 AA or EN 301 549
Web interface accessibility testing Network Insight has been designed and tested for users with colour-vision deficiencies.
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources High level of redundant capacity plus throttling where necessary.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types HTTP request and response status
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The target service level is 99.9% availability. Service credits are offered when the Service is unavailable for periods of 45 minutes or more in any calendar month. You will have one day’s worth of your monthly service fee credited to your account if the total outage period in a month is 45 minutes or more and an additional day for each additional 30 minutes of downtime up to 50% of your monthly hosting fee. Further details included in the service agreement.
Approach to resilience Multiple redundant servers and datacentres.
Outage reporting Email alerts.
SMS alerts.

Identity and authentication

Identity and authentication
User authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Authentication (where required for preview mode) is by username and password.
Access restrictions in management interfaces and support channels Username and password credentials required.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach In accordance with published policy, reviewed annually.
Information security policies and processes Information security policies include the following: Data Protection Policy, Information Classification Policy, Information Security Policy, Information Systems Policy. These policies are included as part of the company handbook and are explained to all staff when they start. Staff are notified when policies have been updated and further training provided where appropriate. All policies are reviewed annually at board-level.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Documented change management and approval process. Security impact assessments with customer consultation and sign-off.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Regular checks on Common Vulnerabilities and Exposures (CVE) database for operating system and system software security weaknesses. All approved software patches applied in a timely manner. Detection and mitigation of attacks including DDoS.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Automatic detection and mitigation of attacks including DDoS. Banded capacity alerts. System administrator intervention where necessary.
Incident management type Supplier-defined controls
Incident management approach Online ticket system integrated with technical support.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £27825 per unit per 6 months
Discount for educational organisations No
Free trial available Yes
Description of free trial A free trial can be requested for a period of up to 1 month.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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