Europa Technologies Limited

Network Insight coverage map service

Network Insight is a service offering interactive coverage maps for seamless display on a website or smart phone app. The service provides a method of visual analysis for fixed broadband and mobile coverage without the need to visit multiple operator websites.

Features

  • Interactive coverage maps for your website
  • Mobile (voice & data) plus broadband coverage
  • Comprehensive base maps
  • Postcode search feature
  • Customised styles

Benefits

  • Better inform citizens
  • Save effort of maintaining local coverage map holdings
  • Provide accessible mapping to users with colour vision deficiencies.

Pricing

£27825 per unit per 6 months

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 2 3 7 4 1 1 3 1 7 3 3 4 6 1

Contact

Europa Technologies Limited

Duncan Hill

1932645560

dhill@europa.uk.com

Service scope

Service constraints
Service requires supply of coverage data.
System requirements
Compatible with all modern (currently maintained) web browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support tickets can be raised by phone, email or online form. Support tickets are answered as quickly as possible and no later than 12 noon on the next working day. Technical Support is provided by our own English-speaking staff from the UK and available from 9am to 6pm UK time, Monday to Friday excluding public holidays in England.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard support is provided between the hours of 09:00 and 18:00 (UK time), Monday to Friday, excluding public holidays in England. Standard support is included at no charge.
All clients have a named account manager that they can contact directly should they need to.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A service integration guide provides details of all available parameters / options. Training is not usually required. Technical support is available to help with service integration.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The data is securely deleted at termination of the contract.
End-of-contract process
At the end of the contract the service access will be terminated.

Using the service

Web browser interface
Yes
Using the web interface
Network Insight is a web-based application designed for seamless integration into a website. A service integration guide provides details of all available parameters / options.
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Network Insight has been designed and tested for users with colour-vision deficiencies.
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
High level of redundant capacity plus throttling where necessary.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
HTTP request and response status
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The target service level is 99.9% availability. Service credits are offered when the Service is unavailable for periods of 45 minutes or more in any calendar month. You will have one day’s worth of your monthly service fee credited to your account if the total outage period in a month is 45 minutes or more and an additional day for each additional 30 minutes of downtime up to 50% of your monthly hosting fee. Further details included in the service agreement.
Approach to resilience
Multiple redundant servers and datacentres.
Outage reporting
Email alerts.
SMS alerts.

Identity and authentication

User authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Authentication (where required for preview mode) is by username and password.
Access restrictions in management interfaces and support channels
Username and password credentials required.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
In accordance with published policy, reviewed annually.
Information security policies and processes
Information security policies include the following: Data Protection Policy, Information Classification Policy, Information Security Policy, Information Systems Policy. These policies are included as part of the company handbook and are explained to all staff when they start. Staff are notified when policies have been updated and further training provided where appropriate. All policies are reviewed annually at board-level.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Documented change management and approval process. Security impact assessments with customer consultation and sign-off.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular checks on Common Vulnerabilities and Exposures (CVE) database for operating system and system software security weaknesses. All approved software patches applied in a timely manner. Detection and mitigation of attacks including DDoS.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Automatic detection and mitigation of attacks including DDoS. Banded capacity alerts. System administrator intervention where necessary.
Incident management type
Supplier-defined controls
Incident management approach
Online ticket system integrated with technical support.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£27825 per unit per 6 months
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A free trial can be requested for a period of up to 1 month.

Service documents

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