G-Cloud 11 services are suspended on Digital Marketplace

If you have an ongoing procurement on G-Cloud 11, you must complete it by 18 December 2020. Existing contracts with DIONA (UK) LIMITED are still valid.
DIONA (UK) LIMITED

Diona Services

Diona Mobility is a family of commercial off the shelf (COTS) enterprise solutions built specifically for the Health & Social Care markets, bringing together devices such as mobile phones and tablets with national, authorities and council's case management and eligibility systems. With a configurable framework to facilitate enterprise wide integration.

Features

  • Mobile working for Health & Social Care agencies
  • Client upload of evidence and documentation via mobile devices
  • Client self service and interaction with agencies in real time
  • Health & Social Care worker visits/meetings with clients
  • Mobile worker child and adult protection investigations
  • Online and Offline support
  • True enterprise solution incorporating integration with systems of record
  • System of engagement
  • Backend and platform agnostic
  • Fully configurable solutions

Benefits

  • Health & Social Care worker empowerment and productivity gains
  • Workers spend more time with clients, less time on administration
  • Remote access to case files and offline support
  • Digitisation of existing paper based processes
  • Client and resident real time interaction with agency
  • Conduct assessments and questionnaires with clients/residents in their homes
  • Data captured is synchronised with backend solutions, no rekeying required
  • Rapid capture of case notes and client data
  • Rules based assessment and forms framework
  • Flexible, scalable and data is secure at transit and rest

Pricing

£0.03 a person a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.harwood@diona.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 11

Service ID

2 2 3 2 4 7 0 0 6 4 2 6 9 9 8

Contact

DIONA (UK) LIMITED David Harwood
Telephone: 07563 926101
Email: david.harwood@diona.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Case management, Enterprise Document management, Eligibility/Benefit systems, Health & Social Care systems and Patient management systems
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
  • An MDM solution is optional
  • Diona does not supply the end user mobile devices

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity 0 - Within 1 hour
Severity 1 - Within 4 hours
Severity 2 - Within 1 business day
Severity 3 - Within 5 business days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
The Help Desk will provide a single point of contact for support of the Subscription 24/7.
Monitoring and restarting of the Instances as needed 24/7.
At the Customer’s request, assist in:
• Configuration of the application server
• Managing firewall settings
• Applying patches as requested

Database Administration services
Database backups:
• Scheduled backups of database server and configurations

Application migration services
At Customer’s request, assist in migrating Customer’s Application from one environment to another.

Up to specified number of “Defined Names” authorized to contact Diona for Subscription Services

Up to 5 Customer contact names

Unlimited Number of Calls

Telephone support within coverage hours

Secure access to Knowledge Base FTP site
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Diona ships a complete set of documentation to cover everything from how to use the solutions to the technical architecture. Diona also conducts onsite and offsite training for clients
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Diona is a system of engagement. No data is stored on the mobility server. One a data connection exists any information captured is synchronised with the backend system of record
End-of-contract process
Diona's SaaS costs include license rental and support. For configurations and customisations implementation costs will apply.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All Diona mobility solutions are designed to be mobile first
Service interface
No
API
Yes
What users can and can't do using the API
Diona provides a set of defined API's to allow clients expose functionality offered by the mobile solutions.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Diona offer configurable of the shelf solutions. Customisations to the applications will be considered where appropriate.

Scaling

Independence of resources
Diona ensures that it's solutions are deployed in a manner that will ensure all users experience responsiveness.

Analytics

Service usage metrics
Yes
Metrics types
Google Firebase Analytics
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Diona is a system of engagement. The data resides in the system of record.
Data export formats
Other
Other data export formats
Diona is a system of engagement
Data import formats
Other
Other data import formats
Direct integration with backend systems

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Diona will use commercially reasonable efforts to make the Subscription available 24 hours a day, 7 days a week
Approach to resilience
Hosting is typically provided by Microsoft
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
The integration logic dictates which users can access the system and the data they may view/edit.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We comply with ISO/IEC 27001. Diona Mobility solutions are engineered according to OWASP best practices for securing mobile applications. All communications between the Mobile Apps, Server and other solution components can be encrypted using SSL and TLS encryption technologies. Encoding and white list validations are used when managing user-supplied input in order to protect against input and injection style attacks.
Information security policies and processes
Diona has Information Security Management policies which are based on ISO 27001 standards which we may share if requested.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
JIRA is used to track changes in the software from requirements through to system delivery. Each requirement is accessed for any potential customer impact or security impact
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management is undertaken by a third party organisation.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The hosting provider typically deploys monitoring tools and respond to any breaches.
Incident management type
Supplier-defined controls
Incident management approach
The Diona support system uses Zendesk for the reporting and management of incidents

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.03 a person a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Diona allows customers to trial the mobility solutions. A cost will apply, but just to cover the costs incurred by Diona and the rental of the software.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.harwood@diona.com. Tell them what format you need. It will help if you say what assistive technology you use.