Diona Services
Diona Mobility is a family of commercial off the shelf (COTS) enterprise solutions built specifically for the Health & Social Care markets, bringing together devices such as mobile phones and tablets with national, authorities and council's case management and eligibility systems. With a configurable framework to facilitate enterprise wide integration.
Features
- Mobile working for Health & Social Care agencies
- Client upload of evidence and documentation via mobile devices
- Client self service and interaction with agencies in real time
- Health & Social Care worker visits/meetings with clients
- Mobile worker child and adult protection investigations
- Online and Offline support
- True enterprise solution incorporating integration with systems of record
- System of engagement
- Backend and platform agnostic
- Fully configurable solutions
Benefits
- Health & Social Care worker empowerment and productivity gains
- Workers spend more time with clients, less time on administration
- Remote access to case files and offline support
- Digitisation of existing paper based processes
- Client and resident real time interaction with agency
- Conduct assessments and questionnaires with clients/residents in their homes
- Data captured is synchronised with backend solutions, no rekeying required
- Rapid capture of case notes and client data
- Rules based assessment and forms framework
- Flexible, scalable and data is secure at transit and rest
Pricing
£0.03 a person a month
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
2 2 3 2 4 7 0 0 6 4 2 6 9 9 8
Contact
DIONA (UK) LIMITED
David Harwood
Telephone: 07563 926101
Email: david.harwood@diona.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Case management, Enterprise Document management, Eligibility/Benefit systems, Health & Social Care systems and Patient management systems
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- None
- System requirements
-
- An MDM solution is optional
- Diona does not supply the end user mobile devices
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Severity 0 - Within 1 hour
Severity 1 - Within 4 hours
Severity 2 - Within 1 business day
Severity 3 - Within 5 business days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
The Help Desk will provide a single point of contact for support of the Subscription 24/7.
Monitoring and restarting of the Instances as needed 24/7.
At the Customer’s request, assist in:
• Configuration of the application server
• Managing firewall settings
• Applying patches as requested
Database Administration services
Database backups:
• Scheduled backups of database server and configurations
Application migration services
At Customer’s request, assist in migrating Customer’s Application from one environment to another.
Up to specified number of “Defined Names” authorized to contact Diona for Subscription Services
Up to 5 Customer contact names
Unlimited Number of Calls
Telephone support within coverage hours
Secure access to Knowledge Base FTP site - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Diona ships a complete set of documentation to cover everything from how to use the solutions to the technical architecture. Diona also conducts onsite and offsite training for clients
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- Diona is a system of engagement. No data is stored on the mobility server. One a data connection exists any information captured is synchronised with the backend system of record
- End-of-contract process
- Diona's SaaS costs include license rental and support. For configurations and customisations implementation costs will apply.
Using the service
- Web browser interface
- No
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- All Diona mobility solutions are designed to be mobile first
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- Diona provides a set of defined API's to allow clients expose functionality offered by the mobile solutions.
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- ODF
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Diona offer configurable of the shelf solutions. Customisations to the applications will be considered where appropriate.
Scaling
- Independence of resources
- Diona ensures that it's solutions are deployed in a manner that will ensure all users experience responsiveness.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Google Firebase Analytics
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Diona is a system of engagement. The data resides in the system of record.
- Data export formats
- Other
- Other data export formats
- Diona is a system of engagement
- Data import formats
- Other
- Other data import formats
- Direct integration with backend systems
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Diona will use commercially reasonable efforts to make the Subscription available 24 hours a day, 7 days a week
- Approach to resilience
- Hosting is typically provided by Microsoft
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- The integration logic dictates which users can access the system and the data they may view/edit.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We comply with ISO/IEC 27001. Diona Mobility solutions are engineered according to OWASP best practices for securing mobile applications. All communications between the Mobile Apps, Server and other solution components can be encrypted using SSL and TLS encryption technologies. Encoding and white list validations are used when managing user-supplied input in order to protect against input and injection style attacks.
- Information security policies and processes
- Diona has Information Security Management policies which are based on ISO 27001 standards which we may share if requested.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- JIRA is used to track changes in the software from requirements through to system delivery. Each requirement is accessed for any potential customer impact or security impact
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Vulnerability management is undertaken by a third party organisation.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- The hosting provider typically deploys monitoring tools and respond to any breaches.
- Incident management type
- Supplier-defined controls
- Incident management approach
- The Diona support system uses Zendesk for the reporting and management of incidents
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £0.03 a person a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Diona allows customers to trial the mobility solutions. A cost will apply, but just to cover the costs incurred by Diona and the rental of the software.