AxSys Technology Limited

Excelicare Police Custody

Excelicare Custody is a state of the art, comprehensive and intuitive web-based clinical application which gives care providers a holistic view of a detainee or patient while under the duty of care by police custody.

Features

  • Integration to NHS Spine for Patient Demographics Service (PDS)
  • Integration to Summary Care Record (SCR)
  • Integration with a NHS Mental Health Trust EPR
  • It is based on an extensible, dynamic data model

Benefits

  • Easily configuration to match local working practices and clinician preferences
  • Improvements in quality of care through automated workflow
  • Standardisation of data collection and best-practice across the service
  • Advanced reporting tools to support data analysis and service improvments

Pricing

£84294 per instance per year

Service documents

Framework

G-Cloud 11

Service ID

2 2 2 8 0 3 1 2 6 6 4 9 5 5 0

Contact

AxSys Technology Limited

Michelle Condron

0141 840 5924

michelle.condron@excelicare.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/A
System requirements
  • Microsoft OS
  • Microsoft SQL Server
  • Microsoft IIS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Acknowledgement time is within 20 minutes of email being received.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
All users are treated as high priority and all have the same level of service. We are happy to negotiate with clients for an extended service package, if they require it, but it would incur an additional cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We engage with clients to determine their needs and requirements through a series of meetings which can be face to face or remote. In support of this we provide training and documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data is extracted via our reporting instance for which we provide a full data model.
End-of-contract process
At the end of the contract hosting will be discounted, the application will become unavailable but the reporting instance will remain available.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is no difference between desktop and mobile as the services provided is browser based.
Service interface
Yes
Description of service interface
Our clients access our services via the web.
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
The API allows for search, view, insert, update, delete of data within the application.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customisation is provided through our proprietary Toolkit which accommodates data entry facility, integration facility, and analytics

Scaling

Independence of resources
The service is deployed via a set of load balanced webservers. Demand on the service is monitored and hardware provided can be increase as load grows.

Analytics

Service usage metrics
Yes
Metrics types
We provide service reviews, as a defined period agreed with the client. We also provide a SharePoint client site for them to use to monitor support tickets and provide them with documentation.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported via all means supported by Microsoft SQL Server.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Fixed Field Length
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • HL7 v2
  • XML
  • JSON
  • CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Dependent on client need, up to 99.999%
Approach to resilience
We operate a clustered solution on the database servers with co located servers based on clients needs.
Outage reporting
We do this via broadcast emails and SMS.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
All user accounts have RBAC security model applied.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
CQS
ISO/IEC 27001 accreditation date
09/10/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO9001:2008
IGSOC

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our 3rd party host is N3 and HSCN approved and provide this process.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our 3rd party host is N3 and HSCN approved and provide this process.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our 3rd party host is N3 and HSCN approved and provide this process.
Incident management type
Supplier-defined controls
Incident management approach
Our 3rd party host is N3 and HSCN approved and provide this process.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£84294 per instance per year
Discount for educational organisations
No
Free trial available
No

Service documents

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