AxSys Technology Limited

Excelicare Police Custody

Excelicare Custody is a state of the art, comprehensive and intuitive web-based clinical application which gives care providers a holistic view of a detainee or patient while under the duty of care by police custody.

Features

  • Integration to NHS Spine for Patient Demographics Service (PDS)
  • Integration to Summary Care Record (SCR)
  • Integration with a NHS Mental Health Trust EPR
  • It is based on an extensible, dynamic data model

Benefits

  • Easily configuration to match local working practices and clinician preferences
  • Improvements in quality of care through automated workflow
  • Standardisation of data collection and best-practice across the service
  • Advanced reporting tools to support data analysis and service improvments

Pricing

£84294 per instance per year

Service documents

G-Cloud 11

222803126649550

AxSys Technology Limited

Michelle Condron

0141 840 5924

michelle.condron@excelicare.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints N/A
System requirements
  • Microsoft OS
  • Microsoft SQL Server
  • Microsoft IIS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Acknowledgement time is within 20 minutes of email being received.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels All users are treated as high priority and all have the same level of service. We are happy to negotiate with clients for an extended service package, if they require it, but it would incur an additional cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We engage with clients to determine their needs and requirements through a series of meetings which can be face to face or remote. In support of this we provide training and documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data is extracted via our reporting instance for which we provide a full data model.
End-of-contract process At the end of the contract hosting will be discounted, the application will become unavailable but the reporting instance will remain available.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is no difference between desktop and mobile as the services provided is browser based.
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API Yes
What users can and can't do using the API The API allows for search, view, insert, update, delete of data within the application.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customisation is provided through our proprietary Toolkit which accommodates data entry facility, integration facility, and analytics

Scaling

Scaling
Independence of resources The service is deployed via a set of load balanced webservers. Demand on the service is monitored and hardware provided can be increase as load grows.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide service reviews, as a defined period agreed with the client. We also provide a SharePoint client site for them to use to monitor support tickets and provide them with documentation.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported via all means supported by Microsoft SQL Server.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Fixed Field Length
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • HL7 v2
  • XML
  • JSON
  • CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Dependent on client need, up to 99.999%
Approach to resilience We operate a clustered solution on the database servers with co located servers based on clients needs.
Outage reporting We do this via broadcast emails and SMS.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels All user accounts have RBAC security model applied.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 CQS
ISO/IEC 27001 accreditation date 09/10/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO9001:2008
IGSOC

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our 3rd party host is N3 and HSCN approved and provide this process.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our 3rd party host is N3 and HSCN approved and provide this process.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our 3rd party host is N3 and HSCN approved and provide this process.
Incident management type Supplier-defined controls
Incident management approach Our 3rd party host is N3 and HSCN approved and provide this process.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £84294 per instance per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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