CGI - Digital Strategy - Service Definition

At CGI we believe Digital transformation is about changing the way organisations develop, deliver, and support products and services to better connect with citizens and employees. If executed successfully, and as joined-up strategy rather than ad-hoc projects, it means positive outcomes for governmental organisations, ensuring competitiveness in the digital world.


  • Evaluate the value impact of exploiting targeted digital solutions
  • Establish key imperatives that the oprganisation needs to get right
  • Optimise citizens' experiences to shape channel strategy and impact areas
  • Identify the critical management information supporting key organisational decisions
  • Create an executable digital transformation roadmap
  • Establish a digital vision for the organisation
  • Create omni-channel strategy and approach to channel shift
  • Build consensus among key stakeholders on digital vision
  • Design an operating model fit-for-purpose in a digital world
  • Assess digital capability maturity and readiness


  • Defines the investment areas that derive the highest value outcomes
  • Confirms the ‘must do’ areas supporting government departments' strategy objectives
  • Identifies opportunity areas enhancing citizens' experiences when dealing with government
  • Allows focused investment decisions on relevant information supporting decision making
  • Provides roadmap to unlock maximum value from digital initiatives
  • Ensures that employees are digitally enabled to meet customer needs
  • Empowers your customer through innovate digital solutions e.g. as self-service
  • Builds ownership of digital initiatives, aligning them across stakeholders
  • Ensures digital strategy aligns to the wider organisation's operating model
  • Confirms whether the organisation is ready to execute roadmap


Planning service Yes
How the planning service works At CGI, we take a business-led value and outcomes driven view on implementing the cloud hosting services.
We provide a comprehensive cloud migration service that takes into account the evolving business environment in order to define the right cloud hosting solution for our clients.
Our proven cloud transitioning framework provides a full assessment of the application or application suite along with appropriate cloud hosting and management options.
We take into account our client’s business objectives to determine the most appropriate cloud management and hosting strategy for the in-scope IT estate. We evaluate the current state by using our proven cloud capability maturity assessment framework, define the planned future state based on the business requirements, and develop a transition roadmap to realise the defined target state, achieving the desired business outcomes.
CGI not only has an established consulting practice that defines the ideal application architecture for cloud service (SaaS, PaaS, IaaS etc.), but also has an experienced cloud migration team to execute the appropriate cloud hosting options (public, private, hybrid, or community clouds) that fully conforms with the client’s requirements.
Planning service works with specific services No


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels This service does not provide support


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £671 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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