Entrust Datacard (Europe) Limited

Microsoft Cloud PKI

This is a high assurance, dedicated Microsoft PKI delivered as a managed service, Cloud hosted e.g. Azure, AWS etc. With our Managed PKI you have a fully customised, high assurance solution with full control of your own cryptographic keys, managed from an ultra-secure, accredited facility in the UK.


  • Your own dedicated PKI
  • High assurance Microsoft PKI service
  • Your own specific Certificate Policy
  • Full bespoke design, build, controls and policy documentation set
  • Support for device/computer, domain controller, Wi-FI, SSL/TLS and user certificates
  • Full support for Microsoft device auto-enrolment
  • Cryptographic keys stored/managed outside of the Cloud
  • Offline Root CA managed under your control to tScheme assurance
  • Only you can access the HSM CA Private Keys
  • Secure integration to Cloud servers, using protected VPN


  • Quick and simplified deployment using tested templates and group policy
  • Securely integrated into ADand you remain in full control
  • Reduces risk by maintaining security standards though tScheme assurance processes
  • Provides best practice PKI management processes for your business
  • Designed to fit your business requirements
  • Efficient control of certificate lifecycle to manage risks
  • Cloud provides high SLAs in-line with your own requirements
  • Remote monitoring of the PKI resources running in the Cloud
  • Cost effective
  • HSM/Root CA is a managed service from the Entrust datacentres


£2000 per instance per month

  • Free trial available

Service documents

G-Cloud 10


Entrust Datacard (Europe) Limited

Robert Hann

07818 552411


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Other than a scheduled maintenance regime, primarily out of working hours, none.
System requirements Microsoft licenses

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour acknowledgement, 4 hours target to fix for Severity 1.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels All services operate 24x7. The standard support package is 9am - 5pm Monday-Friday (excluding holidays). Other support options are available. A customer service engineer is allocated for each service request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started After the configuration, assurance and technical details are agreed, the On Boarding process for MICROSOFT CLOUD PKI is straightforward and typically takes 4-8 weeks. Completion of the On Boarding process concludes with a Key Signing Ceremony. The solution will be built and will require you to have an appropriate IaaS/Mircosoft license together with the relevant Microsoft infrastructure component licenses. Training is provided on a Pre-Production system at the customer site. Documentation deliverables are reviewed and accepted in the build process.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Off Boarding is triggered when the customer implements an alternative PKI and wishes to migrate the key pair(s). In any scenario, Entrust Datacard can be commissioned to provide a migration plan supported by our professional services to ensure the process is carried out securely, swiftly and with the least disruption.
End-of-contract process Off Boarding is triggered when if customer wants to migrate the key pair(s), before the keys are naturally due to expire. In this case Entrust Datacard can sell the hardware, if usable life remains in it, to the customer at current market rate. In any scenario, we would provide a migration plan supported by Entrust Datacard professional services to ensure the process is carried out securely, swiftly and with the least disruption

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Certificates are stored in specific locations on each device
Accessibility standards None or don’t know
Description of accessibility They access the RA through a web browser. RA provides them Certificate Lifecycle Management functionality.
Accessibility testing Microsoft have carried this out for their products.
What users can and can't do using the API The API(s) are pre-configured to their certificate enrollment requirements, there is no need to make changes there after.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation During setup we agree their interface requirements and other configurations for certificate profiles, management, Policy etc.


Independence of resources We operate as geographically independent contingency site in support of the Certificate Factory. This site is examined as part of all our compliance assessments. The contingency site benefits from similar facilities to the TSC in terms of networking and power. Contingency tests to confirm the ability to move operations to the site are conducted regularly.
An additional third secure site is used for storage of security components to ensure resilience and to support high availability services.


Service usage metrics Yes
Metrics types We provide a monthly report which can include certificate serial numbers that are issued or revoked.
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach This is not a requirement in a PKI. Any data held by us is securely returned to the customer at the end of the contract.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Service availabilities are published in the Service Description, for CA's availability is 97.5%. We offer service credits on large value contracts only.
Approach to resilience Relevant to the cloud provider being used for our Cloud PKI
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels We securely enroll administrators and provide them a 2FA PKI based token. Access is actively managed in a secure process with authorization from a primary LRA. Support is to named individuals.
Access restriction testing frequency At least once a year
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 21/02/2018
What the ISO/IEC 27001 doesn’t cover All business operations and locations are covered by the scope of the ISO27001:2013 certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • •TSd0106_3-01 Approval Profile Certificate Status Management
  • •TSd0104_3-01 Approval Profile Certificate Generation
  • •TSd0105_3-01 Approval Profile Certificate Dissemination
  • •TSd0106_3-01 Approval Profile Certificate Status Management
  • ETSI EN 319 401 v2.1.1 General TSP requirements
  • ETSI EN 319 411 pt 1 v.1.1.1 eIDAS CAs
  • •CA Browser Forum Baseline Requirements

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are ISO27001 certified for our entire operations. We have an array of Policies and Procedures to cover every aspect of our Operations. External and internal auditing ensures compliance with these.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We have strict change control on all our customer systems and configurations and the process is audited for our ISO27001 certification. Once a change is approved after operational, functional and security assessment, two person control is often necessary depending on the security impact of the change.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We conduct routine vulnerability scans, ITHC and penetration tests in accordance with the ISMS. Internal and external resources are utilised and independent external teams are CREST/CHECK certified. All vulnerabilities are assessed and appropriate treatment plans are formulated and tracked.
AlienVault’s Unified Security Manager is used to conduct internal vulnerability scans and reporting.
Our Patch Management Policy sets out specific timescales for systems patching and provides for Critical/Emergency patches to be applied as soon as is operationally possible.
Automated tools, GFI LANGuard, are deployed to monitor and manage patching levels.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Automated tools AlienVault’s USM and OSSIM are deployed to monitor, report, alert to any potential security issues.
Logs are controlled and protected so they cannot be manipulated. Networks are synchronised from a single trusted time source.
Operations Staff are trained in the deployment, management and analysis of automated tools.
We have a Protective Monitoring policy that fits closely with its Incident Management & Reporting Policy. When an event is identified, trained personnel respond in accordance with Security Incident policies.
Incidents are responded to as soon as is operationally possible and assessment is made as to how the occurrence is managed.
Incident management type Supplier-defined controls
Incident management approach Our Incident Management policy and procedures follows best practice as required by ISO27001:2013. Examples of incidents and events are defined and subsequent actions are designed into security incident responses.
Users report incidents either by telephone, email or directly to managers or the Security Manager. All incidents are recorded in the Service Desk system and coordinated through to closure by the investigating body.
Incident reports are generated upon completed investigation and these are shared with interested parties under NDA, as required contractually, legally, regulatory. All incidents are reported to the Security Management Forum and subsequently to the Board of Directors.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £2000 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We provide test certificates to customers with the profiles they require


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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