Workerbird

Workerbird

The Workerbird platform helps workers understand their working patterns, relationship to work and empowers them with this data to make impactful changes. Track the work day via easy to use worker-centred reflective tracking. Reflect on the experience of work. Rebalance working life thanks to human - centred data insights.

Features

  • Easy work-day tracking
  • Data insights into working patterns
  • Custom and personalised tagging
  • Time scheduling and break reminders
  • Skills audit
  • Work reflection exercises

Benefits

  • Improve work wellness
  • Support team discussion around work practices
  • Provide individual understanding of working day
  • Empower users to understand where changes can be made
  • Facilitate healthy working practices
  • Provides basis for appraisal
  • Personal record of working hours
  • Identify skills gap

Pricing

£1 a person a month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

2 2 0 8 9 0 4 0 3 3 4 1 6 9 1

Contact

Workerbird Johanna Herman
Telephone: 02030267902
Email: johanna@workerbird.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None.
System requirements
  • IOS
  • Android

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
System support is decided on case by case basis based on requirements of client, but each client has at minimum access to a technical account manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, management and staff briefings provided where needed. Online and user documentation available to all.
Service documentation
No
End-of-contract data extraction
Users can request an export of their data.
End-of-contract process
Data can be deleted or exported at no additional cost. If they prefer, users can transition to the free plan and data can be kept.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Depending on client needs a number of aspects of the service can be customised. This can range from which activities are being tracked, to providing specific information to users or particular reflection questions. A web portal can also be created in order to access anonymised information.

Scaling

Independence of resources
Scalable cloud storage and processing is used.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can download json or txt file.
Data export formats
Other
Other data export formats
Json
Data import formats
Other
Other data import formats
Not applicable

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
No policy but dealt on a case by case basis with pro rata refunds.
Approach to resilience
Available on request.
Outage reporting
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
Using phone number verification.
Access restrictions in management interfaces and support channels
Access only given to employees/contractors on condition of NDA.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
As a small team, engineers manage security governance.
Information security policies and processes
Working to align to ISO27001 information security policy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
New features are code-reviewed and security and vulnerabilities are checked.
Vulnerability management type
Undisclosed
Vulnerability management approach
Potential threats are identified based on cloud monitoring and alerts. Any vulnerabilities are immediately addressed.
Protective monitoring type
Undisclosed
Protective monitoring approach
For now, managed cloud storage and processing providers are used which handle log analysis and monitoring themselves. This will evolve over time based on evolving customer needs and our risk management processes when we scale up.
Incident management type
Undisclosed
Incident management approach
Users report incidents by email or phone. These are logged and the reporting process follows. A summary incident report is provided to all clients, and a full report provided on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1 a person a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The free version of Workerbird is available for a 2 week trial.

Service documents