Clearvision CM

Atlassian Cloud

Access Atlassian tools such Jira Software, Jira Service Desk, Confluence, Bitbucket, and Atlassian Marketplace plugins via a subscription cloud consumption model. This service is hosted and managed by Atlassian; as an Atlassian Platinum Solution Partner, Clearvision can bring you the best value and services to support your software.


  • Purchase Atlassian products and Atlassian Marketplace apps via Clearvision
  • Senior consultants with vast experience of Atlassian at scale
  • 30-day payment terms and annual reminders for renewals
  • Confluence, Jira Software, Jira Service Desk, Bamboo
  • Licensing and integration for add-ons from Atlassian Marketplace
  • Dedicated public sector account manager
  • Speed of deployment
  • Automatic upgrades


  • Get started quickly
  • Improve productivity with processes and workflows
  • Ensure compliance with correctly configured tooling
  • Integrate other tools for improvements in automation and reporting
  • Help to future proof your environment with scaling advice
  • Choose a complete managed service - no administrative headaches
  • Mobile and browser access


£100 per instance per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

2 1 9 8 6 4 9 1 7 6 0 1 3 6 3


Clearvision CM

Jon Olsen

+44 (0) 845 459 9530

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No file or database access. Restricted administration features.
System requirements Web application - users access via web browser

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 1 hr L1
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Self-help resources support; online ticket creation; weekday coverage 24x5
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation is provided and included. Onsite training is provided at request and subject to additional charge.
Service documentation No
End-of-contract data extraction Xml export
End-of-contract process Customer has ability to migrate data to alternative service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Jira Cloud mobile is available on Android and iOS for both smartphone and tablet.
Service interface No
What users can and can't do using the API The Atlassian REST APIs provide a standard interface for interacting with JIRA and our other applications.

REST APIs provide access to resources (data entities) via URI paths. To use a REST API, your application will make an HTTP request and parse the response. Your methods will be the standard HTTP methods like GET, PUT, POST and DELETE. REST APIs operate over HTTP(s) making it easy to use with any programming language or framework. The input and output format for the JIRA REST APIs is JSON.

JIRA uses the Atlassian REST plugin to implement the JIRA APIs. The REST plugin is bundled with JIRA. You can add your own REST APIs to JIRA by creating a JIRA plugin that includes the REST plugin module.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users with Administration privileges can make and apply: Workflows, Projects, Themes, Issue types, Custom fields, Schemes, Logo, Site title, Application colours, Language, Banner, Dashboard, Application emails, User management


Independence of resources Each deployment sized in accordance with requirements.


Service usage metrics No


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Atlassian

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Dependent of security requirements
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Out of the box Admin feature.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Xml
Data import formats
  • CSV
  • Other
Other data import formats Xml

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Other
Other protection between networks Varies depending on customer requirements
Data protection within supplier network Other
Other protection within supplier network Varies depending on customer requirements

Availability and resilience

Availability and resilience
Guaranteed availability Varies on deployment type and customer requirements.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Variety of options available dependent on requirements.
Access restriction testing frequency Never
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Available on request
Information security policies and processes N/A

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Dependent on customer SLA
Vulnerability management type Undisclosed
Vulnerability management approach Varies on deployment type and customer requirements.
Protective monitoring type Undisclosed
Protective monitoring approach Varies on deployment type and customer circumstances
Incident management type Undisclosed
Incident management approach Varies on deployment type and customer circumstances.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £100 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 7 day free trial period

Service documents

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