TENIAN Limited

Managed Internet Access (MIA)

MIA provides a trusted web gateway from which to conduct secure online activities with seamless integration onto extant IT infrastructure. This offering is unique in enabling an organisation the freedom to access and operate online in cyberspace with a managed digital footprint, whilst retaining enterprise security controls and log monitoring.

Features

  • Secure IL0 environment
  • Static and Deployed Secure Internet Access
  • Managed Attribution
  • GPG8 & GPG13 compliant solutions

Benefits

  • Reduced cost of secure and configurable cloud managed internet access
  • Removed technical barriers through PaaS/IaaS offering
  • Access to cyber intelligence specialists
  • Extensive research into internet footprints
  • Solutions currently in use by HMG
  • Lower operating costs through provision of horizontal workspace

Pricing

£800 to £1,000 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@tenian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 1 9 0 9 0 7 5 2 2 6 1 1 9 7

Contact

TENIAN Limited George Patterson
Telephone: 0845 0519351
Email: gcloud@tenian.co.uk

Service scope

Service constraints
Service limited to 99.9% availability. Agreement needed on cloud service location.
System requirements
  • IP Sec VPN site to site connection required.
  • Citrix receiver installed.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Office hours - within 4 hours.

Out of Office Hours - within 12 hours.

Enhanced SLA available on request (additional cost).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Zendesk Chat which is accessible by private URL from inside the service
Web chat accessibility testing
Testing is available https://www.zendesk.com/company/policies-procedures/section-508-accessibility/
Onsite support
Yes, at extra cost
Support levels
Level and type of support outside indicated above to be agreed with customer to fit their requirements.
Onsite support at daily rates. Extended hours can be accommodated by mutual agreement.
Can deploy to austere locations if required with mutual agreement and covering of additional costs (CONDO, insurances and enhanced daily rates).
Engineers will deploy to sites.
Engineers hold government clearances to enable access.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The On-Boarding period is split in two distinct phases; technical and transition. The former will seek to conduct a rapid technical evaluation of an organisation’s extant IT estate to enable Tenian to advice on the optimal MIA implementation at minimal disruption. Consideration will also be given during this period to any unique requirements or constraints specific to the organisations ways of working. An agreed implementation will then be conducted against a contracted schedule of works in association with nominated onsite IT staff with any provisioned hardware (as required) transferring to the client’s inventory for the period of the service.
The transition phase will commence once onsite acceptance testing of the technical implementation has been completed. The phase will provide nominated personnel with both privileged accounts and functional training to review the web proxy console to undertake compliance of user activity in line with HMG policy. A user introductory brief will be delivered, and associated Aide-Memoire provided, to support the transition of users to the enhanced features of the web gateway and security controls provided by the bespoke browser.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
A data migration period will involve the transfer of any user generated content or log data from the web console requested by the client where an acceptable means of onward information assurance can be demonstrated. If this is not available or practical, then all data will be deleted in accordance with government best practice using CESG approved tools and techniques.
End-of-contract process
The Off-Boarding period is split into three phases; data migration (optional - described above), hardware recovery (where relevant) and service termination.
The hardware recovery period will consist of the collection, accounting and recovery of User Access Devices, as well as any supplementary networking equipment provisioned under this agreement by Tenian, and transferred onto Tenian’s inventory.
The service termination period will conclude by severing the network link from onsite to the cloud hosted service. Any sensitive material shared with Tenian through the course of On-Boarding and maintaining the system we be destroyed or returned to the client as directed.

Using the service

Web browser interface
Yes
Using the web interface
Manage the service in accordance with agreed parameters.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Private link within the service.
Web interface accessibility testing
None.
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
The service is architected using QoS & resource containers guaranteeing independent performance.
Usage notifications
Yes
Usage reporting
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • VMs
  • Databases
Backup controls
Backups are performed automatically as part of the service.
Datacentre setup
Single datacentre with multiple copies
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
VLANS

Availability and resilience

Guaranteed availability
System is offered at 99.9% availability. This is monitored and service credit offered for non-performance.
Approach to resilience
HA equipment and software clusters.
Outage reporting
SMS and email alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Physically separated management network including separate access.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
10/05/2018
What the ISO/IEC 27001 doesn’t cover
MIA fully compliant - no caveats.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • CHECK Reports
  • NCSC Certified consultancy

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The service is is run and managed to both ISO 27001 and JSP 440. Board level responsibility for reporting with other board members providing independent assurance that processes are being followed.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change Control Board oversees all change. Planned changes are organised using project/programme management disciplines. All changes are assessed with regards to any impact to security enforcing functions.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Weekly vulnerability scans occur and are assessed, any high CVE scoring vulnerabilities are immediately patched. Medium/low scores are triaged in the monthly patching cycle.
Protective monitoring type
Undisclosed
Protective monitoring approach
Details available on request.
Incident management type
Undisclosed
Incident management approach
Details available on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£800 to £1,000 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@tenian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.