Structured Software Systems Ltd

3SL Cradle Business Process Modelling

Team collaboration tool for phased and agile projects, unclassified (IL0) to OFFICIAL (IL3) that enables the capture, engineering and analysis of needs, goals, objectives and requirements, traceability to BPM and EA models, processes and procedures, and publishing into contract-ready documents.
It will manage your entire project lifecycle.

Features

  • User-defined goals, needs, objectives, requirements, models, processes and procedures
  • Bi-directional many-many traceability across entire project lifecycle
  • Applicable to any stage in all business process modelling projects
  • User-defined list, table, tree, matrix, and graphical data views
  • Built-in change history, baselines, review and formal change control
  • User-defined workflows for each type of information
  • Provides collaboration through discussions, alerts, mail, comments and automatic notifications
  • Data analysis from user-defined pivot tables, metrics, dashboards, KPIs
  • Automated data load from documents, spreadsheets, raw data files, XML
  • Publishes user-defined, production-quality, documentation

Benefits

  • Equivalent to combination of JIRA, Confluence and QualityCenter
  • Coordinate work by any number of users and groups
  • Manage any volume of any types of information and documents
  • Provide stakeholders controlled access to their parts of project data
  • Eliminate quality problems, using automated, user-defined, conformance consistency checks
  • Eliminate omissions and insertions using bi-directional, uniquely transitive, traceability
  • Automatically generate consistent, production-quality, documentation in your format
  • Easily reuse and share information between projects, teams and stakeholders
  • Automatically generate management information, KPIs and dashboards
  • Automate release management from sprints, iterations, phases and quality reviews

Pricing

£114.50 to £117.50 per user per month

Service documents

Framework

G-Cloud 11

Service ID

2 1 9 0 2 3 9 3 4 4 3 3 3 9 7

Contact

Structured Software Systems Ltd

Mark Walker

01229 838867

mark.walker@threesl.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None.
System requirements
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Technical support is available between 9:00am and 5:00pm UK time on business days excluding UK national and public holidays. We aim to respond to questions within 4 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We believe that multiple support levels are immoral and so we deliver the highest quality support to all users. We do not need technical account managers or cloud support engineers. All our support staff can provide support to cloud users and all have the authority that you may associate with an account manager. Cloud support is included in the service costs. On-site support is charged at the rates in our SFIA labour categories.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On-boarding and startup services are available if required. These include training, workshops, mentoring and on-going assistance. Normal practice is to work together to deploy the service so users can start to do the work - which takes one week.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Either export the data into user's preferred tool-independent data format or publish reports and documents in user-defined formats, or both.
End-of-contract process
Support services continue to contract end, which includes guidance to export data. Any other services required can be provided as Cloud Support services.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No differences for Windows and Linux mobile devices. For Android and iOS mobile devices, service is only available through web browser.
Service interface
Yes
Description of service interface
Service is accessed via a web browser.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Behaviour has been verified with people of limited vision using standard Windows assistive technology and third party tools such as Chrome Speak and FoxVox.
API
Yes
What users can and can't do using the API
All service features are available through the API
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Database (items, attributes, links, properties), queries, views, forms, graphs, reports, documents, metrics, KPIs/dashboards, process, CM system, workflows, UI layout and content, authentication and access control. In essence, everything can be customised. Who can customise and what they can customise is defined by you, the users.

Scaling

Independence of resources
- Fair round-robin scheduling inside service's software
- Adequate host hardware
- Dynamic balancing of load across servers (transparent to users) as necessary
- Determined by agreed SLA

Analytics

Service usage metrics
Yes
Metrics types
Numeric and/or graphical, daily, weekly or monthly reports. Reports contain details of logins, users, source hosts/IPs, failed logins disabled logins, licence grants, licence denials, concurrent licence use
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other
Other data at rest protection approach
Managed by a third party who has authority to manage data to OFFICIAL SENSITIVE.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
From the Export button in the tool's UI or from a command line. Note 'export formats' can be defined with users' preferred options so exports are performed consistently.
Data export formats
  • CSV
  • Other
Other data export formats
  • TSV
  • Cradle
  • HTML
  • SVG
  • XML (any dialect)
  • ReqIF
Data import formats
  • CSV
  • Other
Other data import formats
  • TSV
  • Cradle
  • HTML
  • SVG
  • XML (any dialect)
  • MPP
  • DOC and DOCX
  • ReqIF
  • XLS
  • XLSX

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
The service is directly connected to PSN, there is no separate network, there is only PSN.
Data protection within supplier network
Other
Other protection within supplier network
Not applicable, the service is directly connected to PSN.

Availability and resilience

Guaranteed availability
99.9%. Refund available on request as a proportion of the time between 8am and 6pm Monday to Friday for all working days that the service is not available.
Approach to resilience
This service is provided using third party Cloud Hosting, whose resilience provisions are available on request.
Outage reporting
As required by the service user. We can provide a telephone call, e-mail, tweet or any other preferred communication method. Public noticeboard is an option, but this would mean that we would be advertising the use of this service by the HMG group, department or agency.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
Most access is only via PSN. We can provide IPsec host-to-network or network-to-network VPN. Users authenticate using username and password. Optional single sign-on of browser based users with our agreement subject to our check of HMG accreditation.
Access restrictions in management interfaces and support channels
Our service provides user-defined databases. Each database has a list of users. Each user has a set of rights. Only users with appropriate rights can perform admin functions, and only within that database.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
Available on request from Cloud Hosting suppliers
CSA STAR certification level
Level 5: CSA STAR Continuous Monitoring
What the CSA STAR doesn’t cover
Available on request from Cloud Hosting suppliers
PCI certification
Yes
Who accredited the PCI DSS certification
Trustwave
PCI DSS accreditation date
08/01/2019
What the PCI DSS doesn’t cover
We are assured by Trustwave that they cover ALL our PCI DSS needs. Everything that needs to be covered, is. Anything that is not covered falls into the category of not relevant.
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • IASME

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
- Security vetting of all personnel
- Partitioning of access rights by subject, by person, by role
- Principle of 'need to know' applies to all InfoSec decisions
- Periodic IS1/IS2 analyses of threats and attack vectors
- InfoSec policies for internal IT, including CIA analyses, password policies, AV, multi-level filtering of incoming and outgoing communications, multiple layer firewalls (DMZs)

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
- All components are built in-house
- All source code is managed by a SCCS with full change tracking
- All service component builds are automated from the SCCS with no opportunity for external interference
- All built components are digitally signed
- SHA512 checksums for all components
- All components installed on the third party Cloud Hosting are verified monthly to ensure they are unchanged
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
- Quarterly threat reviews
- Annual IT Health Check, threat analyses and RMADS for the OFFICIAL/IL3 services
- Security patches deployed as soon as possible, subject to agreement from user community to downtime
- Otherwise deployed during an outage agreed with user community
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
- Automated 3-hourly review of all service components' digital signatures and SHA512 checksums
- Discrepancy automatically raises an alert and suspends users' access
- Automated rectification by unpacking replacement, original, component from secure area, validating its checksum and installing it
Incident management type
Supplier-defined controls
Incident management approach
Support calls are logged, characterised and prioritised and acknowledged. Calls are progressed to closure, or confirmed bug or accepted enhancement request. Escalation process available. Each customer can get a report of their support calls from us or from our website.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£114.50 to £117.50 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full version of service available for one month.
Link to free trial
https://www.threesl.com/downloads/software.php

Service documents

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