Mozaic-Services Limited

ServiceNow Re-Implementation Service

A Service which enables clients to conduct a full ServiceNow platform re-implementation following best practice, and using a tried and trusted approach. With a move to a minimum of 1 upgrade per year, the emphasis on moving your ServiceNow implementation closer to an OOTB model has never been more important.

Features

  • Review of the existing implementation
  • Assessment of change required to reimplement to best practice
  • Reimplementation plan and schedule
  • Reimplementation execution

Benefits

  • Brings your ServiceNow instances up to the latest best practice
  • Rapid implementation using our design templates.
  • Guarantees a clean and minimal change upgrade path in future
  • Reduction in total cost of ownership.

Pricing

£380 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 1 8 5 8 3 9 3 8 7 6 0 8 6 5

Contact

Mozaic-Services Limited Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net

Planning

Planning service
Yes
How the planning service works
Development of a comprehensive plan to reimplement your ServiceNow solution is an integral element of this service.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
ServiceNow

Training

Training service provided
Yes
How the training service works
Mozaic are able to provide training for any aspects of your ServiceNow Solution.
Training is tied to specific services
Yes
Services the training service works with
ServiceNow

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Execution of the plan to reimplement your ServiceNow Solution is an integral element of this service.
Setup or migration service is for specific cloud services
Yes
List of supported services
ServiceNow

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance and performance testing of your ServiceNow Solution is included in our service.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Mozaic are able to support your ServiceNow Solution on an ongoing basis, post implementation.

Service scope

Service constraints
Our service does not have any constraints.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
ServiceNow

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£380 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.