CGI - FindMyPatient (FMP)

FindMyPatient (FMP) is a mobile app that enables access to clinical workflow information on the move using phones and tablets. It contains a set of features designed and developed with input from clinical users. It integrates with underlying systems – enabling a seamless user experience for clinical staff.


  • works with iOS(iPhone, iPad, iPod touch) and Windows Phone devices
  • integrates in real-time with underlying systems including PAS/EPR
  • conforms with the NHS Common User Interface microbanner
  • displays allergies and alerts and patient details
  • displays lab and imaging results
  • displays documents and correspondence
  • lists admitted patients, outpatients and A&E attenders
  • supports the searching for patients using a range of criteria
  • can be used for result tracking
  • is intuitive and requires little or no training


  • Provides the right information on the right device
  • Saves clinicians up to one hour per day
  • Provides information access at the point of care
  • Improves patient safety through access to data
  • Reduces the reliance on fixed PCs
  • Can improve patient throughput and reduce delayed discharges
  • Improves out of hours services through quick access
  • Removes the need for ‘safari’ ward rounds
  • Reduces reliance on paper
  • Improves patient confidence in the service


£20 per user per month

Service documents


G-Cloud 11

Service ID

2 1 7 8 6 4 6 5 9 3 2 5 8 5 2



Roger Baileff

07841 602596

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
There are no constraints on the use of this service.
System requirements
  • Requires the Trust to operate a Mobile Device Management platform
  • Requires the availability of standard HL7 interfaces
  • Is based on Apple and Microsoft platforms
  • Requires a network connection either wifi or 3G/4G to operate
  • Requires some configuration of reference data eg Wards, Consultants

User support

Email or online ticketing support
Email or online ticketing
Support response times
One hour Response Time
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
The system is based on Avaya Automated Chat 2.0 (formerly Conversive). Details on accessibility can be found at:
Web chat accessibility testing
Testing would have been performed by Avaya the product vendor
Onsite support
Yes, at extra cost
Support levels
• Priority 1 Critical Fault:-
(Problem affecting an entire service, a large number of End Users): One hour Response Time, Four hours Resolution Time
• Priority 2 Serious Fault:-
(System or data problems affecting a large number of end users): One hour Response Time, Two days Resolution Time
• Priority 3 Standard Fault:-
(The system is operating in a degraded way, but which does not have a significant adverse effect on operations.): One hour Response Time, Seven days Resolution Time
• Priority 4 Cosmetics Fault or Request for information:-
(A minor agreed problem exists in the system, which has no significant effect on operations.
An end user has chosen to execute a transaction in a manner not recommended.
Request for information or advice or agreed service requests.
Other calls not related to a fault. ): One hour Response Time, 30 days Resolution Time.
Support available to third parties

Onboarding and offboarding

Getting started
Training and floor walking
Service documentation
Documentation formats
End-of-contract data extraction
Via the offboarding service (using AQL queries/REST APIs)
End-of-contract process
Off-boarding is instigated by a client request or after expiration of the service agreement. Deletion of any virtual machine image and data will occur in line with the service agreement. Any required data will be made available using appropriate media, in line with the data security classification. After client notification that data has been successfully recovered, CGI will purge and destroy client data from any compute or storage device or media that remains part of CGI's estate.
CGI will deliver a smooth and secure off boarding process at the termination of the service. This will include: the decommissioning of relevant accounts; the extraction of data held on the system in agreed formats for on boarding into any new service; the decommissioning of any interfaces or integration points with third party or local systems; the engagement with any new service providers to ensure a smooth transition.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
What users can and can't do using the API
Read/Update data via REST APIs
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
CGI FMP will support customisations in the following ways:
• Functionality modules switched on according to the Customer’s deployment needs and schedule
• Links to clinical support sites
• Back-end integration with the Customer’s care systems.


Independence of resources
This is an optional service. We will jointly with the Customer define a number of agreed synthetic transactions, these will be run on an agreed frequency and the performance measured. After an agreed period during which these transaction are benchmarked we will report performance against the agreed performance timing as part of the monthly service report.
Costs for this service will be provided on a case by case basis, based on the number of transactions and the frequency required.

Costs for this service will be provided on a case by case basis, based on the number of transactions/frequency required.


Service usage metrics
Metrics types
Agreed KPIs
Reporting types
Regular reports


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
AQL queries/REST APIs
Data export formats
Other data export formats
Tool dependent, e.g. XML, OPT
Data import formats
Other data import formats
Tool dependent, e.g. XML, OPT

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
For Application availability we offer a sliding scale over the monthly performance. Our target is 98% with a threshold of 95%. Infrastructure downtime or other incidents within Force Majeur, planned or unplanned, is excluded from this calculation.
Approach to resilience
Resilience provided by underlying hosting platform
Outage reporting
Monitoring by service team

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Application level role-based access control
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
AFNOR UK Ltd (UKAS Registration No.022)
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Nothing is NOT covered.
The following IS covered from a Technical perspective: Provision of outsourcing sevices including managed infrastructure services, contact centre services, service desk services, management of print and email, application development, maintenance and support services.
The following IS covered from a Business perspective: The provision of outsourcing, project and consultancy services, including development and delivery activities, plus the management of people, technologies and physical security.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO9001 Quality Management
TickITplus ISO9001 ISO14001 Environmental Management
ISO27001 Information Security Management
CLEF - ISO/IEC 17025:2005
Information security policies and processes
Our group-wide Enterprise Security Management Framework (ESMF) contains protection policies covering information security, privacy, physical security, and intellectual property among others. Specifically for the UK there is the CGI UK SBU Data Protection Directive.
Inspired by industry's best practices, ESMF is designed to adapt and to address security needs and, effectively support CGI and is based on two fundamental elements, a risk-based methodology and a business-focused approach that allows security and business continuity to be managed and aligned with CGI’s risk tolerance while fostering a risk sensitive culture.
The framework sets the security baseline to protect CGI and client operations whilst allowing continuous improvement for security program evolution. It establishes an efficient governance security model, clear and formal security processes and a complete set of policies supported by standards to manage security and business continuity effectively.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Our Change services are aligned to ITIL. We use a standard toolset aligned to ITIL, OneITSM, which supports Change using incident; problem; release; knowledge and asset & configuration management functionality. We integrated this with other tools, such as #define (our production system for Applications Development), OWL (our Knowledge Management repository), BMC Atrium Configuration Management Database (CMDB), PrimePortal (Service Knowledge Management System) and CustomerFirst (our User facing portals) to provide the appropriate functions for supporting Change.
Our Change approach incorporates categorisation and prioritisation ensuring we meet important targets and priorities and ultimately SLAs.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability management. Occasionally, vulnerabilities will be discovered which, if left unmitigated, will pose an unacceptable risk to the service. Robust vulnerability management processes are in place within Microsoft Azure to identify, triage, and mitigate vulnerabilities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
CGI provide Pro-active system monitoring via BMC Patrol linked to our control bridge in South Wales. This helps ensure the effectiveness of the controls that are adopted and to verify conformity to the Microsoft and CGI cloud products information security policies and standards. The use of operator logs and fault logging ensure the identification of information system problems.

The Microsoft Azure platform provides protective monitoring which allows a service provider to detect and respond to attempted and successful attacks, misuse, and malfunction.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
CGI’s incident management solution is aligned to ITIL. It aims to restore normal service level-defined operations as quickly as possible with minimum disruption to our clients’ business, ensuring that the best possible levels of service quality and availability are maintained. Our dedicated procedures, tools, roles and responsibilities for operational groups, client and 3rd party vendors enable effective management, coordination, resolution and recovery of incidents of all levels.
The process encompasses the following: Detection and recording, Classification and initial support, Investigation and diagnosis, Resolution and recovery and Tracking and communication.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£20 per user per month
Discount for educational organisations
Free trial available

Service documents

Return to top ↑