Verizon UK Ltd


DDoS Shield is a managed, cloud-based, on-demand service designed to intercept and remove significant amounts of malicious DDoS traffic inbound to a customer’s Internet-connected network. When mitigation is initiated, DDoS Shield announces the customer’s IP addresses to redirect all traffic inbound to those IPs to Verizon’s cloudbased mitigation facilities.


  • Rate Policing
  • IP Address Block
  • Dedicated Generic Routing Encapsulation (“GRE”) tunnel
  • “Always-on” configuration


  • Local, regional, and global redundancy
  • Highly optimised traffic routing within the backbone
  • Intercepts redirected traffic closest to its source
  • High-capacity architecture with multi-hundred gigabit support capacities
  • High scalability for assured future growth capabilities.


£2500 per gigabyte per month

Service documents

G-Cloud 9


Verizon UK Ltd

Leanne Hurrell


Service scope

Service scope
Service constraints Customers must have Verizon internet service for email protection
System requirements Web sites need to conform to RFCs

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Users cannot enter details which have to retain within the EAA. Users cannot gain reports via chat this is designed for user assistance and support not billing or reporting
Web chat accessibility testing Testing has been undertaken by users as Verizon has ~650,000 named enterprise customers
Onsite support Onsite support
Support levels We support 24*7 and offer core platform availability of 99.99% availability as minimum
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training is available ,
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction On request and payment or professional services fee
End-of-contract process Manual configuration and start up or exit is chargeable

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can configure and check reports and logs. Super users can define policies
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing Non
What users can and can't do using the API Users can make all configuration changes that they can via the portal
API automation tools OpenStack
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources We manage and monitor the platform metrics and design processor load according to user numbers and planned contention
Usage notifications No


Infrastructure or application metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up All platform configuration
Backup controls We automate backup as part of our core service
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We pay % service credits on failure below 99.7% availability
Approach to resilience We operate multiple data centers in Europe and multiple platforms per data centre
Outage reporting We email alert and offer information via portal

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels We operate bastion hosts and 2 factor authentication with role based access
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Trsutwave
PCI DSS accreditation date 10/10/2015
What the PCI DSS doesn’t cover Software services and cloud hosting
Other security accreditations Yes
Any other security accreditations Cyber essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We operate FISMA/FICAM and ISO principals and T-scheme certification for identity products. We have full syops covering all aspects of security. We engage in internal audit and external audit

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We track all aspects of change control with the exception of normal user addition although this produces reports which confirm that planning rules are adhered to
Vulnerability management type Supplier-defined controls
Vulnerability management approach We opera rate the VCIC Verizon Cyber intelligence center which collelates threat data bases. We can deploy patches with 24 hours or faster in the case of emergency.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We operate comprehensive logging across the estate and operate log correlation via one of our 7 global SOCs staffed with ~1000 people.
We respond immediately
we conclude within 24 hours
Incident management type Supplier-defined controls
Incident management approach We have an incident management process
users contact our SOC via an IT front page portal
we report back to the user employer IT help desk or system admin resource

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Standard virtualization separation techniques

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £2500 per gigabyte per month
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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