Axial Systems Limited

Micro Segmentation

A solid foundation for workload protection and compliance is isolation and segmentation of network applications and their components. Micro-segmentation solution enables deep application dependencies mapping and policy enforcement ensuring an ongoing management process of your micro-segmentation policy. Our solution delivers the industry’s most complete and flexible solution for micro-segmentation.

Features

  • Comprehensive Protection at Cloud Scale.
  • Enterprise Scalability and Performance.
  • Scalable to meet performance and security requirements
  • Simplify security management with one platform.
  • Any environment - Physical, Virtual or Cloud.

Benefits

  • Effortlessly separate environments such as Development and Production
  • Enhance compliance posture and keep sensitive data protected.
  • Ring-fence critical applications so they are safe.
  • Enforce granular tier-level segmentation within the same application.
  • Reduce risk by enforcing policy at the process level.

Pricing

£20000 per transaction

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 1 7 4 7 4 4 0 0 1 0 8 2 1 9

Contact

Axial Systems Limited

Shane Hicks

01628 418000

G-Cloud@axial.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints NA
System requirements
  • Aggregator: 2 GB RAM min, 4GB RAM recommended,
  • 2 vCPUs min, 4 vCPUs recommended,
  • 30GB storage Collector: 2 GB RAM min, 4GB RAM recommended,
  • 2 vCPUs min, 4 vCPUs recommended,

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA-1 2 hour ‘business hours’ response for example, "Failure to boot"

SLA-2 Severity Level 1– Best endeavors for incident resolution within one business day including incident investigation, customer acknowledgement, execution of standard triage processes and escalation to manufacturer where necessary, within same period.

SLA-3 Severity Level 2 - Best endeavors for incident resolution within 48 hours including incident investigation, customer acknowledgement, execution of standard triage processes and escalation to manufacturer where necessary, within 48 hours.

SLA-4 Severity Level 3 & Severity Level 4 - Incident escalation to manufacturer within 2 business days
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support Level 9:00am - 5:30pm Mon-Fri - Included.
24/7 support also available - cost based upon size and complexity.
Technical account manager can be provided at additional cost.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Provide onsite training, online training, or user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Axial offer lifetime support (best endevours) in the event of termination, written request is required and Axial can provide relevant information in line with GDPR.
End-of-contract process Axial offer lifetime support (best endevours) in the event of termination, written request is required and Axial can provide relevant information in line with our GDPR.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Service interface No
API No
Customisation available No

Scaling

Scaling
Independence of resources NA

Analytics

Analytics
Service usage metrics Yes
Metrics types Infrastructure and application usage
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Guardicore, Gigamon, Riverbed, IXIA, Demisto, Vectra, AlgoSec, Netwrix

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach They cannot
Data export formats Other
Other data export formats Na
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Support Level (9:00am - 5:30pm) (24/7 support also available at an additional cost) SLA-1 2 hour ‘business hours’ response SLA-2 Severity Level 1– Best endeavours for incident resolution within one business day including incident investigation, customer acknowledgement, execution of standard triage processes and escalation to manufacturer where necessary, within same period. SLA-3 Severity Level 2 - Best endeavours for incident resolution within 48 hours including incident investigation, customer acknowledgement, execution of standard triage processes and escalation to manufacturer where necessary, within 48 hours. SLA-4 Severity Level 3 & Severity Level 4 - Incident escalation to manufacturer within 2 business days
User can manage status and priority of support tickets
Approach to resilience Highly available, disaster recovery solution support
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Role based/Account based privileges.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essential Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essential Plus
Information security policies and processes Cyber Essentials PLus

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Policy and Procedure available on request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Policy and Procedure available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Policy and Procedure available on request.
Incident management type Supplier-defined controls
Incident management approach Policy and Procedure available on request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20000 per transaction
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Proof of concept

Service documents

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