Our Cloud Consultancy Services enable our customers to deploy and configure iShare in the Cloud and other Astun products, provide assistance with your own deployment of the OSGeo stack or build custom solutions for you based upon the OSGeo stack
- Configuring an iShare in the Cloud implementation
- Configuring GetINSPIREd Enterprise
- Building a PostGIS, GeoServer, GeoNetwork, MapServer or other OSGeo implementation
- Design and architecture of a complete cloud geospatial solution
- Integrating your local systems and databases with a cloud solution
- Providing advice on cloud based security, network connectivity and authentication
- Getting you started with Amazon Web Services
- Training or mentoring your staff in deploying OSGeo technologies
- Supporting and/or managing your open source geospatial cloud implementation
- Migrating solutions and data from 'on premise' to the cloud
- Access to most knowledgeable Open Source Geo experts in UK
- Helping you make the most of your investment in iShare
- Helping you get up and running with the OSGeo Stack
- Building custom solutions based upon the OSGeo Stack
- Supporting community through sponsorship of the OSGeo Foundation
- Consultants include operations technicians, consultants, developers, architects and project managers
£675 per unit per day
- Education pricing available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Astun Technology Ltd
|How the planning service works||Astun can provide the strategic services required to help a customer determine the best solution for them based upon their business needs. We can then provide or design a solution for them with the required functionality that addresses the key issues of cloud based security, network connectivity and authentication.|
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||Astun provide training in iShare in the Cloud and its other products for System Administrators and End Users (the latter typically in a train the trainer model). Astun also provides private and public training courses in GeoServer, QGIS and PostGIS and mentoring in the wider Open Source Geo Stack through its Open Source Training & Mentoring service .|
|Training is tied to specific services||Yes|
|Services the training service works with||
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
Astun can provide the services required to enable the migration from an existing on-premise solution supplied by Astun or another supplier to the cloud. Where required this can include data migration. We have already helped numerous customers through this process and have appropriate procedures and scripts to help simplify this.
Astun can also help customers to migrate from a Cloud solution from another supplier.
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||Astun undertake comprehensive QA and performance testing of all new software releases before they are deployed to customer virtual private cloud environments. For new customer deployments, the standard on-boarding project includes a specific User Acceptance Testing phase during which QA and performance testing can be undertaken. Astun supply the customer with a dedicated Service Desk for reporting UAT issues with appropriate prioritisation (1 to 4) which are addressed prior to go live and can include performance tuning as an additional consultancy service where required.|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
IShare in the Cloud Application Support is included within an iShare in the Cloud Open Enterprise Agreement subscription.
Customers are also encouraged to pre-purchase iShare in the Cloud Customer Specific Support which comprises a number of Geospatial Cloud Consultancy Service days that can be called-off for use by the customer as required.
Open Source Support Packages for OSGeo products such as GeoServer, QGIS and PostGIS are also available. These comprise call-off time to used by the customer as required. Please see our Geospatial Open Source Training & Mentoring Service.
All helpdesk support (for iShare or Open Source support) is via a dedicated Service Desk staffed with 1st, 2nd and 3rd line support personnel with customers provided real time web based service desk access to all customer tickets. Support also includes on-going monitoring of all hosted services.
|Service constraints||Remote login by Astun staff will be required to support any on-premise elements of the overall solution architecture, such as support for tools which are used to extract, transform and load data from the customer estate to the cloud environment.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Astun provide the support service during normal working hours, which are between 0900 and 1700 GMT, Monday to Friday, excluding Bank Holidays.
The response times for calls logged by the customer are set out in the accompanying Astun Digital Services Terms & Conditions document.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||Our Open Source Support Packages (OSSPs) can be used to provide support for open source products such as GeoServer, QGIS and PostGIS. A Customer may use OSSP time on a call-off basis by logging a request on Astun’s Support Portal. First line support is provided via a permanently staffed Service Desk with second and third line support by consultancy and development teams for fault diagnosis and resolution. Customer access to web based Service Desk provides real time ticket management and correspondence on all customer tickets. For more details, please see our Geospatial Open Source Support service.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Price||£675 per unit per day|
|Discount for educational organisations||Yes|