The cloud-based, secure, hosted and managed Security Operations Centre (SOC) allows insights from structured and unstructured machine-generated data. With certified Public Service Network (PSN) connectivity, our Security Cleared (SC) team utilises the identify, protect, detect, respond and recover methodology to secure your OFFICIAL and OFFICIAL SENSITIVE data.
- All services are hosted in the UK
- Scalable infrastructure
- Data encrypted at rest
- Date encrypted in transit
- All servers are hardened to CIS hardening guides
- ISO27001 compliant hosting environment
- Data Analytics without the hassle or expense of service management
- Leverages AWS flexibility to scale alongside your growing infrastructure
- Optionally accredited environments allow clients to store OFFICIAL data
- Pricing reflects volumes and complexity of data entering the environment
£1200 per instance
- Education pricing available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Installation Technology Limited
+44 (0) 118 969 9777
|How the planning service works||
Installation Technology will complete an all-encompassing review, work with you to define your requirements, design a solution that meets your needs within your defined budget.
We will then draft a comprehensive report detailing the scope of works, a risk and issues register, a change log, a draft project initiation document, project method statements, our project assurance methodology, an acceptance test paradigm and a detailed project plan.
This will allow you to build your business case with confidence that the budget requested will not need to be exceeded.
|Planning service works with specific services||No|
|Training service provided||No|
Setup and migration
|Setup or migration service available||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||As part of the service we provide quality assurance and Information Security is core to our business. The security of client data is paramount, and we practice what we preach: our own systems are accredited to IL2 and have PSN connectivity. Each layer in the architecture is designed and built with information security principles front and centre, resulting in a highly secure architecture. Penetration testing takes place at least every six months and weekly vulnerability scans are completed, the results feeding back into a continual information security review process.|
|Security services type||
|Ongoing support service||No|
There are several levels of support:
• Bronze: Monday-Friday, 9-5 (UK time)
• Silver: 7 days a week, 9-5 (UK time)
• Gold: 7 days a week, 24 hours a day
We provide a technical account manager for every account.
The environment itself is monitored 24x7. We follow ITIL service management principles.
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
Installation Technology operates a 24/7/365 service centre that manned throughout the year. Our experts are on hand to respond to customer queries and incidents which are dealt with in priority order based on the level service procured.
We operate a standard service level of call response within 1 minute, and where we are unable to address the issues or query during the initial call, contact with 2nd line support service is within 2 hours.
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Support levels||Ongoing support and maintenance is provided through our Bronze, Silver and Gold services offerings and pricing is provided dependent upon the requirement of the customer.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£1200 per instance|
|Discount for educational organisations||Yes|