Installation Technology Limited

Installation Technology - Data Analytics as a Service

The cloud-based, secure, hosted and managed Security Operations Centre (SOC) allows insights from structured and unstructured machine-generated data. With certified Public Service Network (PSN) connectivity, our Security Cleared (SC) team utilises the identify, protect, detect, respond and recover methodology to secure your OFFICIAL and OFFICIAL SENSITIVE data.

Features

  • All services are hosted in the UK
  • Scalable infrastructure
  • Data encrypted at rest
  • Date encrypted in transit
  • All servers are hardened to CIS hardening guides
  • ISO27001 compliant hosting environment

Benefits

  • Data Analytics without the hassle or expense of service management
  • Leverages AWS flexibility to scale alongside your growing infrastructure
  • Optionally accredited environments allow clients to store OFFICIAL data
  • Pricing reflects volumes and complexity of data entering the environment

Pricing

£1200 per instance

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

2 1 7 0 6 2 2 2 3 9 6 4 1 5 7

Contact

Installation Technology Limited

Ian Parris

+44 (0) 118 969 9777

ian.parris@installation.technology

Planning

Planning service
Yes
How the planning service works
Installation Technology will complete an all-encompassing review, work with you to define your requirements, design a solution that meets your needs within your defined budget.

We will then draft a comprehensive report detailing the scope of works, a risk and issues register, a change log, a draft project initiation document, project method statements, our project assurance methodology, an acceptance test paradigm and a detailed project plan.

This will allow you to build your business case with confidence that the budget requested will not need to be exceeded.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
As part of the service we provide quality assurance and Information Security is core to our business. The security of client data is paramount, and we practice what we preach: our own systems are accredited to IL2 and have PSN connectivity. Each layer in the architecture is designed and built with information security principles front and centre, resulting in a highly secure architecture. Penetration testing takes place at least every six months and weekly vulnerability scans are completed, the results feeding back into a continual information security review process.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
No

Service scope

Service constraints
There are several levels of support:

• Bronze: Monday-Friday, 9-5 (UK time)
• Silver: 7 days a week, 9-5 (UK time)
• Gold: 7 days a week, 24 hours a day

We provide a technical account manager for every account.

The environment itself is monitored 24x7. We follow ITIL service management principles.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Installation Technology operates a 24/7/365 service centre that manned throughout the year. Our experts are on hand to respond to customer queries and incidents which are dealt with in priority order based on the level service procured.

We operate a standard service level of call response within 1 minute, and where we are unable to address the issues or query during the initial call, contact with 2nd line support service is within 2 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Ongoing support and maintenance is provided through our Bronze, Silver and Gold services offerings and pricing is provided dependent upon the requirement of the customer.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£1200 per instance
Discount for educational organisations
Yes

Service documents

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