This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Black Marble Limited are still valid.
Black Marble Limited

tuServ Biometrics; mobile, efficient, and quality rated fingerprint identification

With tuServ’s Biometrics module, officers can capture biometrics in two simple steps via two prints. Once captured and a quality rated established, a multiple system search will begin, resulting in matches with a confidence rating, providing assurance that the individual has been correctly identified.

Features

  • Biometrics; mobile identification authentication through quality rating on a fingerprint
  • Connects to Home Office BSG for fingerprint results
  • Processes to improve efficiency from officer through to back office
  • Re-envisioning data capture, integrating with operational systems, re-using captured information
  • Added results to the tuServ event dashboard for collaborative use
  • Available on tuServ’s Android mobile application.
  • Works with Integrated Biometrics and Cross Match fingerprint capture devices.

Benefits

  • Time and cost savings through less travel to the station
  • Increasing officer visibility in the community
  • Easy to use; saving hours of training time
  • Information shared real-time with external services, resulting in quicker decisions
  • Improved timeliness of stop and search process
  • Fully audit trailed

Pricing

£4 to £6 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@blackmarble.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

2 1 6 7 0 4 6 4 7 4 7 4 6 5 3

Contact

Black Marble Limited Linda Hogg
Telephone: 01274 300175
Email: businessdevelopment@blackmarble.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
We require connectivity to on-premise systems, in order to extract and submit information, if that functionality is required.
System requirements
  • Android for Client Application (Marshmallow)
  • VPN or ExpressRoute for connectivity to on-premise systems
  • Active Directory Federation Services to enable Sign-on with organisational credentials.

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours depending on criticality
Long term aim is 24/7, currently stands at 9 to 5.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.0 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We provide a technical account manager. This support is included within the license cost.
The support arrangement has clearly defined timescales within which we have agreed to respond to a logged call . This does not imply a guarantee of a fix within this time.
Level 1 - The Software is entirely non-functional, response time 1 working hour from Acknowledgement.
Level 2 - The Software is functioning but an error exists which is preventing the use of a material component of the Software, response time is 4 working hours from Acknowledgement.
Level 3 - The Software is functioning but an error exists which is not preventing the use of a material component of the Software, response time is 7 working hours from Acknowledgement.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide
* Technical assistance in the implementation of prerequisites and system requirements.
* Knowledge transfer for the management of the system.
* Training materials including documentation, videos.
* Train the trainer.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
No customer data is stored within the system.
End-of-contract process
No customer data is stored within the system.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
Android
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All versions of the client application have the same functionality. The UI is adaptive to support different screen sizes, but is consistent in look and feel.
Accessibility standards
None or don’t know
Description of accessibility
The application was developed in partnership with operational police forces, and has been tested to meet the operational needs of their officers.
Accessibility testing
None.
API
No
Customisation available
No

Scaling

Independence of resources
Currently each customer is provisioned in a dedicated tenant, and this is done for security and compliance reasons, but also means issues in one tenant cannot affect another.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
TuServ does not store data at rest.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
We do not store any user data in tuServ.
Data export formats
Other
Other data export formats
We do not store operational data.
Data import formats
Other
Other data import formats
TuServ does not require bulk import of data.

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Uptime of 99.99%.
Currently no financial penalties in place, but agree on a customer by customer basis.
Approach to resilience
TuServ is provisioned using the Microsoft Azure public cloud. All provisioned services are deployed in line with Azure Best Practices for resilience.
Outage reporting
It is expected that tuServ will be deployed on an Azure subscription owned by the customer. As such, all the standard Azure alerting mechanisms for service degradation and outage are available.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
TuServ integrates with ADFS and as such the customer has complete control of access restrictions, including MFA, Geographic sign-in restrictions etc.
Access restrictions in management interfaces and support channels
Every user has their own login details.

All individual access.
Access restriction testing frequency
At least once a year
Management access authentication
Other

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
The standard of protection required varies with the level of protective marking, according to the Government Protective Marking Scheme (GPMS).
Information security policies and processes
For documentation - The standard of protection required varies with the level of protective marking, according to the Government Protective Marking Scheme (GPMS).

Black Marble Information Security Procedural Guidelines.
IT Kit Disposal Process.
Security Incident Process.
Business Continuity Plan.
Company Handbook.

Process:
* Individuals report to a line manager, who reports to a member of the board.
* Regular meetings and electronic communications are used to disseminate information/policy & procedure updates to all staff.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use Microsoft Visual Studio Team Services and the Microsoft Secure Development Lifecycle for all of our development and work tracking.
Vulnerability management type
Undisclosed
Vulnerability management approach
TuServ would run on Microsoft Azure, and all the vulnerability management is carried out at the service provider level - we would adhere to all Microsoft SLAs, and guidance around dealing with threats and patches.
Protective monitoring type
Undisclosed
Protective monitoring approach
TuServ would run on Microsoft Azure, and all the protective monitoring is carried out at the service provider level - we would adhere to all industry standards, and Microsoft SLAs, and guidance around dealing with compromises and incidents.
Incident management type
Undisclosed
Incident management approach
TuServ would run on Microsoft Azure, and all the incident management is carried out at the service provider level - we would adhere to all industry standards, and Microsoft SLAs, and guidance around dealing with, and the management of, incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)

Pricing

Price
£4 to £6 a licence a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@blackmarble.com. Tell them what format you need. It will help if you say what assistive technology you use.