BrightCloud Technologies Limited

BrightCloud - Cloud Enablement

Introducing cloud technology or new ways of working isn’t easy. It requires professional planning and people who have been through it before. We’ll work with you to find ways to move your organisation towards the cloud, ensuring that you are more successful and ready for the future.

Features

  • Developing a cloud strategy.
  • Mapping cloud technology to business needs
  • Appraisal of potential solutions AWS, Azure, BrightCloud, OVH
  • Cost and Benefits realisation

Benefits

  • Drives business change.
  • Improves outcomes of cloud projects
  • Provides input to overall IT strategy
  • Reviews existing infrastructure for Cloud Readiness
  • Reviews existing Operations for Cloud Readiness

Pricing

£850 to £1100 per person per day

Service documents

G-Cloud 11

216123065720673

BrightCloud Technologies Limited

Duncan Little

0370 770 9722

sales@bright-cloud.net

Planning

Planning
Planning service Yes
How the planning service works Introducing new technology or new ways of working isn’t easy. It requires professional planning and people who have been through it before. We’ll work with you to find ways to drive a change in culture or approach through your organisation, ensuring that your business is more successful and ready for the future. IT teams often need some external support when it comes to cloud projects. We can also support you with planning the technology design or architecture, integration of cloud services with your local network or identity/ADFS projects
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Office 365
  • Google Docs -GSuite

Training

Training
Training service provided Yes
How the training service works We have a catalogue of courses for the different components of Office 365, including Skype for Business, Sites, OneDrive, Office online, Office on iPad, Yammer and OneNote. We can tailor these needs to your business and are happy to deliver on Windows, Mac or iOS. Bespoke courses for your technical team on Office 365. We can help them to learn their way around Office 365 so they are ready to support your users or teach them how to build innovative solutions on Office 365. Delivered by our very own Office 365 MVP.
Training is tied to specific services Yes
Services the training service works with Office 365

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works If you want to move to Office 365 we can offer the complete service. We will set up your domain, provision and licensing the users, migrate your email from Exchange and hand it over when it’s all up and running.
Setup or migration service is for specific cloud services Yes
List of supported services Office 365

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Network and Application performance analysis of layer 7 traffic and IP packets

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1 - 15 mins
P2 - 2 hours
P3 - 4 hours
P4 - 8 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Ad hoc support is provided on a time and materials basis, customers buy a bank of support calls upfront and these are called off during a 12 month period. Reactive support is provided to our contract customers on an agreed basis and discharged on a retainer with no limit to the amount of support. Proactive support and managed services are provided with monitoring technology automatically escalating incidents to the helpdesk. Only proactive support customers receive strategic advice and technical account management.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £850 to £1100 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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