Capito

Cloud Desktop Assessment Service (Liquidware)

This service captures real-time data across all your users, machines and applications. Providing you with a 360° overview of how each user uses their existing Desktop. Including historical data around the amount of compute being used, and an insight into applications used versus applications installed per user, per device.

Features

  • 360° view of desktop resource usage and overall performance
  • Assess and quantify machine, user, application, OS and infrastructure
  • Balance workloads and resources for maximum performance
  • Quantify application use to support master image design
  • Identify and provide analysis of bottlenecks and performance issues
  • Understand consumption metrics for applications: by user, by group
  • Design infrastructure and size resources based on actual resource consumption
  • True visibility of applications installed versus applications actually used

Benefits

  • Make informed infrastructure decisions based on real-time data
  • Virtualisation platform-agnostic, supporting all major hypervisors
  • Detailed time-based metrics for all Windows-based desktop delivery approaches
  • Provides real-time view of users, machines, applications infrastructure
  • Quantify and trend the user experience for all machines
  • Quickly get to the Root Cause and Minimize Risk
  • Rationalise applications based on real-time usage
  • Support and quantify a migration or change in workspace

Pricing

£2000 per instance

  • Education pricing available

Service documents

G-Cloud 11

216054469029554

Capito

Andrew Cruickshank

01506 460 300

DigitalMarketplace@capito.co.uk

Planning

Planning
Planning service Yes
How the planning service works With decades of experience in large-scale desktop deployments and IT support in some of the largest organisations in the UK, Capito has partnered with Liquidware to offer an unprecedented service.

Our structured approach and process will provide the analytical evidence to allow IT Directors/Managers to identify what can be done immediately to improve your desktop performance and, together with your business plans, what will be required to support your business and users moving forward. The Scope of Services will include, as standard:

• The Discovery Workshop meeting (approx. 3-4 Hours) to confirm the current technical infrastructure, performance issues that may impact users and business plans moving forward.
• The Discovery Workshop should be attended, as a minimum, by the following key attendees: - Capito’s Specialist Workspace Expert(s) and a Capito Account Manager - Organisation’s IT Director and/or Manager (Project Sponsor) - Organisation’s Application and/or Database Administrator
• Agree Key objectives and desired outcomes of Discovery Workshop
• Installation of Liquidware monitoring software for an agreed period of time
• Initial evaluation and monitoring for up to 100 users (additional users may be possible for an additional charge)
• Capito will collate analytics and review output
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Liquidware Stratusphere
  • Liquidware ProfileUnity
  • Liquidware FlexApp
  • Liquidware Essentials Bundle (All of the above)

Training

Training
Training service provided Yes
How the training service works Capito offers a range of training on Liquidware depending on your individual requirements and needs.

As part of our workspace Desktop Assessment basic training will be offered in order for your IT administrator to be fully skilled to understand the management console.

Additional online training and advanced training is also available at an extra cost should you require advanced training.
Training is tied to specific services Yes
Services the training service works with
  • Liquidware Stratusphere
  • Liquidware ProfileUnity
  • Liquidware FlexApp
  • Liquidware Essentials Bundle (All of the above)

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works ProfileUnity enables centralised management of user Profiles, Policies, and the delivery of FlexApp Layered applications. ProfileUnity works closely with your Microsoft Active Directory infrastructure to add efficient profile handling and context aware policy management to your cloud hosted desktops.

Easily on-board your users to cloud-based virtual desktops through ProfileUnity’s built-in migration features which instantly transform legacy profiles on older OS versions to the latest versions, including Windows 10. ProfileUnity also helps to ensure no data is left behind with sophisticated user authored data migration to cloud-based storage or the storage of your choice.

Further enhance your cloud-based desktop with advanced user environment features such as location aware printing and enterprise wide printer mapping. Advanced features include ProfileDisk, ideal for seamlessly handling large profiles, Office 365 Caching, Windows search for VDI and more.

Cloud-hosted desktops are easy to manage, easy to use, and easy to ensure that your quality of service is being met when you leverage the Essentials bundle, which enables your organisation to:

• Assess your desktops users for prime candidates for Cloud-hosted desktops
• Select the right-sized DaaS offering
• Migrate users to your chosen Cloud-based desktop
• Easily layer and manage your applications
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works 24/7 Service Desk

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support response times
Depending on the priority allocated to the questions/incident we will respond within a pre-defined SLA as per our service catalogue. User can manage status and priority of support tickets Yes Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Tbc
Support levels Our support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively every second of the day. The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together 250 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice. Effective Account Management plays a central and fundamental part in the successful delivery of services to Capito’s customers.
Capito has a unique account management structure that consists of:
• Business Development Manager
• Account Manager
• Internal Account Manager
• Pre-Sales
• Sales Support
• Bid Management
• Service Deliver Manager
The Capito structure allows for good management, with no single point of failure and frequent customer contact

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Liquidware - Stratusphere - ProfileUnity - FlexApp

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £2000 per instance
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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