Mindtree Limited

SAP S/4HANA Private Cloud Implementation

SAP S/4HANA Private Cloud is the next generation ERP suite. Designed for in-memory computing, it acts as a digital core, connecting your enterprise with people, business networks, Internet of Things, Big Data, and more. It scales simply, is easy to manage, and secure, as you expect from IaaS cloud solutions.

Features

  • Scalable and open architecture
  • In-memory databases
  • Manage product development–from conception
  • Streamline quotes, contracts, prices, commissions, and deliveries
  • Smart business dashboards
  • Centralised system

Benefits

  • Simplify and accelerate your financial operations
  • Improve performance and focus on growth and innovation
  • Easily integrate and manage product development
  • Improve customer insights, sales order commitment, and fulfilment
  • Respond to queries with accurate, timely information
  • Manage purchases with greater efficiency and productivity

Pricing

£225 per user per month

Service documents

G-Cloud 11

215109588661622

Mindtree Limited

Paril Popat

+447717750536

paril.popat@bluefinsolutions.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No current service constraints
System requirements Use of SAP Technology

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLAs are dependent upon the client requirements
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Available on request
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Training and extensive user documentation available on request
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction End of contract data extraction can be provided in 2 ways
1. Database backup copied to an agreed customer device/location
2. Data extracted from the database and made available in agreed formats
Further details available on request
End-of-contract process The end of contract activities are customisable according to customer requirements.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No differences between mobile and desktop service
API Yes
What users can and can't do using the API API access can be provided to specifically enabled services - which are configurable to each client
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The system can be customisable in the same way that a standard SAP On-Premise system can be customised

Scaling

Scaling
Independence of resources The services does not guarantee isolation of resources as we do not own the platform

Analytics

Analytics
Service usage metrics Yes
Metrics types The system provides usage statistics which are recorded by the system, further metrics are provided by the hosting service.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold SAP

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Cloud Vendor specific answer, available upon request
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Through the toolbar available in S/4HANA Cloud you are able to easily export data in a variety of forms
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XLS
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Cloud Vendor specific answer, available upon request
Approach to resilience Cloud Vendor specific answer, available upon request
Outage reporting Cloud Vendor specific answer, available upon request

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Information available on request
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • SSAE 16 – Soc1
  • SSAE 16 – Soc2
  • ISO 27000

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available upon request from partner hosting providers

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our service change management processes are aligned with ISO 27000 and 20000. Cloud Vendor details are available upon request
Vulnerability management type Undisclosed
Vulnerability management approach Our service change management processes are aligned with ISO 27000 and 20000. Cloud Vendor details are available upon request
Protective monitoring type Undisclosed
Protective monitoring approach Our service change management processes are aligned with ISO 27000 and 20000. Cloud Vendor details are available upon request
Incident management type Undisclosed
Incident management approach Our service change management processes are aligned with ISO 27000 and 20000. Cloud Vendor details are available upon request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £225 per user per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document odt document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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