Compass Informatics Limited

Compass Analytics :: Web GIS, Demographics, Routing & Infographics

Compass Analytics provides a solution to manage, visualise and explore spatial data. The map viewer based on Esri technology and as such leverages client's existing or new ArcGIS Online, ArcGIS Server licensing.

Features

  • Map, infographics, reporting, demographics integrated
  • Desktop analysis and reporting tools
  • Cloud hosted
  • Hardware and software configured to meet clients requirements
  • Data visualisation and exploration

Benefits

  • Map and infographics all together
  • Allows decision makers rapid access to data
  • Usable and understandable data formats
  • Web based access to data and services for data modelling
  • Component based solution allows for flexibility in solution design
  • Mobile responsive web design
  • Software leverages existing or new Esri licensing

Pricing

£5000 per licence

Service documents

G-Cloud 10

214919052859109

Compass Informatics Limited

Gearoid O'Riain

+44 2071291323; +353 1 2104580

goriain@compassinformatics.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints There are currently no service constraints, the service provided is a 24 x 7 x 365 service.
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Compass Informatics will provide a 9.00 am - 5.00 pm live help desk. The call centre can be reached by direct phone, email, Twitter. A full ticketing system is used to provide an expert service.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Compass Informatics will provide a 9 am-5 pm live help desk. The call centre can be reached by direct phone, email, Twitter. Our call centre agents are trained on the platform and in customer care. They offer friendly and patient customer care.

For technical issues Compass provides a support service for problem logging, analysis and resolution. This is largely driven via email and web, and we currently utilise the leading ZenDesk platform.

We operate Customer and User agreements and an SLA. This SLA template will be modified to reflect your specific requirements.

Access to Technical Support includes:

• Problem Analysis
• Defect work around, reporting, and tracking
• Problem Escalation where necessary
• Product software fixes / upgrades, and assistance
• Migration path information

Support methods include:

• Web-based ticketing system with associated knowledge base
• Dedicated support email or direct to appointed team member
• Telephone including phone conferencing
• Remote access to servers to diagnose and fix issues
• Screen sharing via Lync, RSupport, WebEx, or similar
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We seek to add value to the social, economic and physical well-being of the community we serve by attracting, training and educating staff successfully and in accordance with our core values, so that they themselves, by virtue of that successful education and training, are in turn able to benefit your community.

We believe that our customers should enjoy, benefit from, and achieve success as a result of the time they spend with us. We believe that all should contribute to improving the experience of our applications, treating all involved on an equal basis. We believe the implementation of any application supplied by Compass Informatics Limited should be positive. We recgonise and reward achievement, encouraging mutual respect between staff and customers.

Compass Informatics has a structured approach to sponsorship and support of organisations that are associated or important to staff or client organisations. It would be the company’s pleasure to include your chosen organisations into the Compass programme.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Subject to data protection and the account holders permission, account details can be extracted and delivered to a nominated officer of the client.
End-of-contract process On termination of the Agreement, Compass Informatics shall provide for the transfer of all data, including customer End User data, and / or information received and processed for the duration of the Agreement to you.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The platform is mobile responsive, but given depth of data investigative tools it is better suited to tablet or desktop usage.
Accessibility standards None or don’t know
Description of accessibility The platform is highly visual in nature - use of maps, graphics, drive time zones etc. which are poorly suit to accessibility enhancement tools. However this visual nature does enhance access for certain users.
Accessibility testing Compass takes the following approaches to testing:

1. Unit Tests – to automate the testing of code.
2. Integration Tests – to test that the individual pieces of the system work
3. Manual Testing and Review
4. User Acceptance Testing
5. Performance and Load Testing
API Yes
What users can and can't do using the API The platform leverages the Esri ArcGIS JavaScript API and can be extended through use of that API.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Full specification, configuration and customisation options adn services are offered.

Scaling

Scaling
Independence of resources Compass utilises Microsoft Azure hosting at a data centre in EU. Each customer utilising specific independent areas, therefore guaranteeing service up time, speed and capability.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Audit data is stored in Azure File Storage. Data can be downloaded and analysed using the tool Azure Storage Explorer. Dashboard reports are available using an Excel spreadsheet.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • Shapefile
  • OGC Web Services

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability “Deployment Minutes” is the total number of minutes that the Open Source Map Viewer Solution has been set to be running in Microsoft Azure during a month. Deployment Minutes is measured from when the App was initiated an action that would result in running the App to the time the Customer initiated an action that would result in stopping or deleting the App.

“Maximum Available Minutes” is the sum of all Deployment Minutes across all Apps deployed by Customer in a given Microsoft Azure subscription during a month.

Downtime: The total accumulated Deployment Minutes, deployed by Customer in a given Microsoft Azure subscription, during which the App is unavailable. A minute is considered unavailable for a given App when there is no connectivity between the App and Microsoft’s Internet gateway.

Monthly Up time Percentage: The Monthly Up time Percentage is calculated using the following formula:

Monthly Up time % = (Maximum Available Minutes-Downtime)/(Maximum Available Minutes) x 100

Service Credit

MONTHLY UPTIME PERCENTAGE SERVICE CREDIT
< 99.95% 10%
< 99% 25%
Approach to resilience No matter how well engineered the physical infrastructure, service incidents do occur. We accept the three laws of operations –
servers will fail, software will have bugs, and humans will make errors. Using Microsoft Azure, we employ sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacentre edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility
when a service disruption is occurring and pinpointing its cause. More importantly, we are continuously investing in developing greater application resiliency in our software so it will instantly recognise a disruption and gracefully fail over to a different set of servers or even a
different datacentre, without interrupting the availability of the service.
Outage reporting A public dashboard is available 24 x 7 x 365 enabling you to check for outages.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Restriction to management interfaces and support channels are provided through administrative restrictions within Microsoft Azure.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Trustwave
PCI DSS accreditation date 2015 with annual renewal since then.
What the PCI DSS doesn’t cover PCI DSS certification relates to our overall data security, processes and infrastructure.
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Compass Informatics have established an Information Security Governance Group at a senior level within the organisation hierarchy. This Group includes representation from those responsible for key services, representatives of those responsible for other information assets and those responsible for implementing the information
security policy.

The team:

• Review the ISMS and play a role in its continual improvement
• Co-ordination of cross-organisational controls and conflict resolution
• Provide regular performance reports
• Provide advice and expert assistance, including risk assessments.
Information security policies and processes Compass Informatics have established an Information Security Governance Group at a senior level within the organisation hierarchy. This Group includes representation from those responsible for key services, representatives of those responsible for other information assets and those responsible for implementing the information
security policy.

The team:

• Review the ISMS and play a role in its continual improvement
• Co-ordination of cross-organisational controls and conflict resolution
• Provide regular performance reports
• Provide advice and expert assistance, including risk assessments.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Compass Informatics applies Kanban to its configuration and change management and incorporates elements of SCRUM. This blended approach is sometimes referred to a scrumban. This approach is an evolution of the SRUM agile development methodology which provided a suitable starting point for the development team to follow a change management process.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Compass Informatics perform vulnerability assessments of their entire portfolio on a monthly basis. New vulnerabilities are reported and if required we release software updates. A regular assessment regime is essential to ensure that we are aware of the risks that are present.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Processes are monitored through the Microsoft Azure protective monitoring tool, if compromises are suspected they are dealt with automatically, with threats being quarantined for further investigation and fix. Most incidents are dealt with automatically with no interruption to service levels.
Incident management type Supplier-defined controls
Incident management approach Microsoft Azure provide online tools for checking status of service.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5000 per licence
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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