CyberWhite Limited

Password Compliance as a Service

The Authlogics solution improves password security making it easier for users to access information whilst ensuring passwords are NIST SP800-63 compliant.
Authlogics also provides Multi-Factor Authentication technologies with 100% offline functionality.

Authlogics can also transition you away from passwords to remove the problem entirely, further increasing your security posture.


  • Authlogics Cloud Password Breach Database of 500 million breached passwords
  • Negate password dictionary and brute force attacks
  • Granular AD Group Policy based password complexity controls
  • Intelligent heuristics scanning and custom blacklists
  • No desktop software required
  • Simple transition to passwordless desktop and cloud user experience
  • Deviceless and traditional Multi Factor Authentication
  • Single-sign-on to Office 365, Google and other cloud-based software
  • User self-service with AD password reset
  • Identify theft security / non traceable one time passcode


  • NIST SP 800-63, ISO27001 and GDPR compliance by default
  • Seamless and non-intrusive user experience
  • Risk appropriate authentication beyond knowledge-only solutions
  • No more passwords. Remove the source of the problem.
  • Fully customisable cloud API integration
  • 30% cost savings on Service Desk password reset tickets
  • Improves efficiencies in time and resource management
  • Mitigates risk: flexible, highly secure cost saving authentication option
  • Highly cost effective versus traditional token-based systems
  • Simple per user subscription licensing


£0.61 to £3.38 per person per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

2 1 4 8 5 3 7 6 1 9 9 9 6 6 9


CyberWhite Limited

David Horn

07377 416121

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Cloud deployment model
Private cloud
Service constraints
None. We provide full support services remotely or ad-hoc services onsite.
System requirements
  • Must use either G Suite Premium or Office 365
  • Access to the internet

User support

Email or online ticketing support
Email or online ticketing
Support response times
We operate standard support 8 hours per day, 5 days per week.
24/7 x 365 support is available at extra cost.
All calls are triaged and prioritised according to severity.
For full details of our support SLA, please contact us.

The Basic service offers a next business day response via email and web only. The Premium service is a 4 hour global response.
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Standard support is included and provided by email and telephone.
An additional premium support level is available and includes on site support and a 4 hour global response time and priority resolution.
The help desk is staffed by suitably trained and qualified technical support engineers who can remotely access systems.
Support available to third parties

Onboarding and offboarding

Getting started
On boarding is provided online by the customer success team.
This includes access to all documentation, configuration and testing and familiarisation training.
This is supported by the helpdesk for any additional deployment questions post the initial installation.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
No data is held by IronScales.
End-of-contract process
At the end of the contract the client either renews and the service continues or they cancel, access to the service is revoked and the service ceases.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
Customisation available
Description of customisation
Individual campaigns can be created by the client to ensure relevance when attempting phishing campaigns against their users.


Independence of resources
Hosted using the AWS platform


Service usage metrics
Metrics types
Metrics/reports are available to the client from within the service.
There a a wide range of reports available, many of which are customisable.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
No data is held
Data export formats
Other data export formats
Not applicable as no data is held
Data import formats
Other data import formats
Not applicable.

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
All network traffic is encrypted.
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
This mirrors the AWS SLA.
Approach to resilience
Using AWS, the service is duplicated across multiple sites for resilience.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
Other user authentication
All users must be logged onto their corporate domain in order to access the service.
Access restrictions in management interfaces and support channels
Administrator accounts are allocated to key personnel only.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All change management requests are evaluated internally and if approved, signed off and approval is granted.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We utilise a series of technologies and services to monitor our network for vulnerabilities.
Patches are reviewed, tested and deployed weekly in arrears.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise a series of technologies and services to monitor our network for potential compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
In any event, this will never be later than 72 hours of the potential compromise.
Incident management type
Supplier-defined controls
Incident management approach
The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.
Incidents may be reported directly to the helpdesk.
Incident reports will be provided to affected users by email.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£0.61 to £3.38 per person per month
Discount for educational organisations
Free trial available
Description of free trial
A free trial is available.
Alternatively, a detailed proof of concept with full reports is available as a chargeable option.
Please contact us for further details.

Service documents

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