CyberWhite Limited

Password Compliance as a Service

The Authlogics solution improves password security making it easier for users to access information whilst ensuring passwords are NIST SP800-63 compliant.
Authlogics also provides Multi-Factor Authentication technologies with 100% offline functionality.

Authlogics can also transition you away from passwords to remove the problem entirely, further increasing your security posture.


  • Authlogics Cloud Password Breach Database of 500 million breached passwords
  • Negate password dictionary and brute force attacks
  • Granular AD Group Policy based password complexity controls
  • Intelligent heuristics scanning and custom blacklists
  • No desktop software required
  • Simple transition to passwordless desktop and cloud user experience
  • Deviceless and traditional Multi Factor Authentication
  • Single-sign-on to Office 365, Google and other cloud-based software
  • User self-service with AD password reset
  • Identify theft security / non traceable one time passcode


  • NIST SP 800-63, ISO27001 and GDPR compliance by default
  • Seamless and non-intrusive user experience
  • Risk appropriate authentication beyond knowledge-only solutions
  • No more passwords. Remove the source of the problem.
  • Fully customisable cloud API integration
  • 30% cost savings on Service Desk password reset tickets
  • Improves efficiencies in time and resource management
  • Mitigates risk: flexible, highly secure cost saving authentication option
  • Highly cost effective versus traditional token-based systems
  • Simple per user subscription licensing


£0.61 to £3.38 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


CyberWhite Limited

David Horn

07377 416121

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to IronShield
Cloud deployment model Private cloud
Service constraints None. We provide full support services remotely or ad-hoc services onsite.
System requirements
  • Must use either G Suite Premium or Office 365
  • Access to the internet

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We operate standard support 8 hours per day, 5 days per week.
24/7 x 365 support is available at extra cost.
All calls are triaged and prioritised according to severity.
For full details of our support SLA, please contact us.

The Basic service offers a next business day response via email and web only. The Premium service is a 4 hour global response.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support is included and provided by email and telephone.
An additional premium support level is available and includes on site support and a 4 hour global response time and priority resolution.
The help desk is staffed by suitably trained and qualified technical support engineers who can remotely access systems.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started On boarding is provided online by the customer success team.
This includes access to all documentation, configuration and testing and familiarisation training.
This is supported by the helpdesk for any additional deployment questions post the initial installation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction No data is held by IronScales.
End-of-contract process At the end of the contract the client either renews and the service continues or they cancel, access to the service is revoked and the service ceases.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
Customisation available Yes
Description of customisation Individual campaigns can be created by the client to ensure relevance when attempting phishing campaigns against their users.


Independence of resources Hosted using the AWS platform


Service usage metrics Yes
Metrics types Metrics/reports are available to the client from within the service.
There a a wide range of reports available, many of which are customisable.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra support
Organisation whose services are being resold Authlogics

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach No data is held
Data export formats Other
Other data export formats Not applicable as no data is held
Data import formats Other
Other data import formats Not applicable.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks All network traffic is encrypted.
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability This mirrors the AWS SLA.
Approach to resilience Using AWS, the service is duplicated across multiple sites for resilience.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication All users must be logged onto their corporate domain in order to access the service.
Access restrictions in management interfaces and support channels Administrator accounts are allocated to key personnel only.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes ISO27001:2013

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All change management requests are evaluated internally and if approved, signed off and approval is granted.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We utilise a series of technologies and services to monitor our network for vulnerabilities.
Patches are reviewed, tested and deployed weekly in arrears.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We utilise a series of technologies and services to monitor our network for potential compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
In any event, this will never be later than 72 hours of the potential compromise.
Incident management type Supplier-defined controls
Incident management approach The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.
Incidents may be reported directly to the helpdesk.
Incident reports will be provided to affected users by email.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.61 to £3.38 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A free trial is available.
Alternatively, a detailed proof of concept with full reports is available as a chargeable option.
Please contact us for further details.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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