Care Banking

Social Prescribing : Module 6

Software supporting individualised care, enabled by CareBankings modular systems approach.
The social prescribing module can link to CHC, PHB or GP Clinical systems. The product is used to support Primary Care Networks PCNs and Social Prescribers or CCGs / LA teams.
Supporting : Social Prescription, invoicing, Self Care


  • Social prescribing marketplace
  • Patient Empowerment
  • Client Empowerment
  • Monitoring and reporting capabilities for commissioners
  • Accessible on laptop, PC, mobile and tablet
  • Full auditing capabilities
  • Improved client or patient outcomes


  • Creates a competitive marketplace for social prescriptions
  • Aligns commissioners internal processes with aims of social prescriptions.
  • full visibility of all transactions
  • Improved visibility of spend
  • Commissioners are able to monitor the quality of services/providers
  • Increases flexibility and choice
  • Full audit capability from assessment to service provision and invoicing


£1000.00 per unit per year

Service documents

G-Cloud 11


Care Banking


0203 633 1766

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Any software application used to capture Clinical needs or any brokerage software
Cloud deployment model Public cloud
Service constraints The most significant constraint relate to the versions of browser supported. Please contact us for a list of the browsers currently supported.
System requirements
  • A FTP link will need to be established
  • Certificates for encryption will need to be exchanged

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 hours but not available at weekends
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Rate are set out in the rate card
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Documentation is provided along with web guides, onsite training can be provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction A request is made to the supplier and we provide a single extract from the database, data is provided back in the format it was uploaded, ie single file un-indexed data.
End-of-contract process The provision of a single data extract is included in the price, additional effort would be charged on a day basis.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Only the screen format will change,its designed to adjust to the various user interfaces available
Service interface No
What users can and can't do using the API Users can link clinical systems to the application to automate data transfers
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available No


Independence of resources The system architecture ensures scaling does not impact existing users.


Service usage metrics Yes
Metrics types System usage by user or client
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach It depends on the users admin rights, most users can export data using the GUI export functions
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We can provide a service 24/7 although this does not allow for scheduled downtime for updates and customer requested stoppages. The guarantee is 90% against contracted hours. Contracted hours are agreed with the customer.
Approach to resilience Available on request
Outage reporting Outages are reported via email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels The system has the concept of roles and responsibility, we use the roles to limit access to management interfaces and host critical applications separately to the main service.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Banking accreditation's covered by Santader Plc
  • Cyber essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards NHS Digital, Information Governance toolkit requirements level 2,
Cyber essentials Plus
Information security policies and processes We have a information Governance steering group that reviews all policies and audits the application of them.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The code base is modular in construction, any module being updated is operationally tested offline for a month before being released to the live environment. Automated testing scripts are used to check security impact.
Vulnerability management type Undisclosed
Vulnerability management approach The partnership with Santander Plc ensures we are informed of any security threats known to the banking sector.
Patches can be deployed as rapidly as 4 hours but typically take 24 hours.
Live monitoring of any threats is provided through monitoring software.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The system architecture prevents a large scale compromise, however we have continuous monitoring software to identify incidents and have been able to respond instantly.
Incident management type Supplier-defined controls
Incident management approach All incidents are reported to the information governance steering group, these can be generated by users via email or though our own monitoring software.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1000.00 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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