BPD Zenith Ltd

BPD Zenith - IBM Maximo Enterprise Asset Management for Facilities Management (MaxiCloud)

MaxiCloud combines IBM Maximo with award winning tools to provide a secure and reliable SaaS solution for Public Sector Facilities Management. BPD Zenith has provided Maximo services for over 20 years and used this experience to develop MaxiCloud. Adding to standard functionality within Maximo, MaxiCloud provides enhanced facilities management.

Features

• IBM Maximo Asset Management - Leading Enterprise Asset Management Software
• CAFM solution including Space Management and Supply Chain
• Fast Deployment
• Fully Scalable and Flexible Subscription Model
• UK Based Tier 3 Data Centre
• UK Based IBM Certified Technical Support
• Contractually Committed Service Uptime of >99.99%
• IBM Certified Maximo Consultants
• 20+ Years of Delivering Award Winning Maximo Services
• Supports Mobile Devices

Benefits

• Manage assets locally, internationally and globally from one powerful system
• Support industry standards: ISO 55000, SFG20, lease management and BIM
• Seamlessly link your data with connected assets and IoT data
• Faster Time to Benefit - IT Infrastructure already in place
• Easy budgeting - Reduce cost and improve forecasts
• Peace of mind - ISO:27001 & ISO:22301 Certified Data Centre
• Fully managed overview of all assets, locations and maintenance
• Extensive Reporting and easy monitoring of Key Performance Indicators
• Access from anywhere - Support for mobile/tablet devices
• Gold Accredited IBM Business Partner-Globally recognised and award winning

£12.00 to £212.00 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.donaldson@bpdzenith.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

214027352230226

Contact

Richard Donaldson
+44 7515 886737
richard.donaldson@bpdzenith.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: IBM Maximo Asset Management
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Minimum 12 month contract term
• System requirements:
  • Must have access to MS Edge, Chrome or Firefox
  • Must have access to the web

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This depends service contracted:; System Down (P1):; Support call asap but within 60 minutes - Updates every 1 hour ; Critical Businesss Failure (P2):; Support call within 2 hours - Updates every 0.5 days or at agreed time - Target for resolution 1 working day; Program Failure (P3) - Problem affecting one user or minor reporting function : ; Support call asap but within 8 working hours - Target for resolution 3 working days ; Request for Information (P4) - Support call asap but within 8 working hours - Updates at agreed time - - Target for resolution 7 working days .
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None currently. However, we can provide options.
• Onsite support: Yes, at extra cost
• Support levels: BPD Zenith has the following priority levels for support:; ; Priority 1 = System Down ; Priority 2 = Critical Business Failure; Priority 3 = Program Failure; Priority 4 = Request for Information; ; These levels are used to prioritise service requests, with each having it's own target response time (Monday - Friday 8:30am - 5:00pm). ; ; Costs depend upon the client demand for the support service, and will be billed on a time and material basis.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The MaxiCloud service can be live within 4 weeks, typically the duration of the on-boarding and off-boarding process is determined by the complexity of the project. ; ; BPD are happy to define the full scope of any transition over to MaxiCloud, along with agreed project timescales and costs for each client
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Should any client wish to leave the MaxiCloud service, BPD shall provide various options to deliver the clients historical data back to them in an agreed format.
• End-of-contract process: BPD can help with any transition processes to a new service if required. The costs for off-boarding or transition are determined by the scale and complexity of the project.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The BPD services provides mobile functionality for both Apple and Android via role based applications that utilise the IBM Maximo Anywhere product. This support the asynchronous use of the Anywhere roll based clients. This supports situation where users do not have continuous network access,
• Service interface: Yes
• Description of service interface: A service interface is available. Configuration for customer requirements can be carried out at an additional charge.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None currently, however, provided that the interface requirement is defined by the customer, it can be configured at additional cost.
• API: Yes
• What users can and can't do using the API: For security reasons, API abilities and requests are evaluated on an individual basis.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Any area of the environment can be customised to meet the needs of your business requirements, although this may incur an additional charge.

Scaling

• Independence of resources: Our MaxiCloud service is hosted externally and monitored closely, with server space, memory and processors monitored and increased as demand changes.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a range of service usage metrics, such as user login tracking, support calls (number of calls raised/priority/department), and maintenance reliability matrixes.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: IBM

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data export is performed through standard or custom built reports, or if preferred can be delivered by BPD in an alternative agreed format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF
  • HTML
  • Web Services
  • Postscript
  • Word Document
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.9% uptime
• Approach to resilience: We're certified to ISO22301 (Business Continuity Management and Resiliency). All aspects of the Data Centre Facilities are provided N+1 with no single points of failure. We can also provide our full business continuity plan is also available for review.
• Outage reporting: Our proactive monitoring services are designed to capture and report any system outages. These monitoring services can also be tailored to provide email system alerts on behalf of clients. We also provide access to the monitoring system to end users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Username and strong password/passphrase enforcement
• Access restrictions in management interfaces and support channels: The network provides protection against network attacks. ; Procedures and mechanisms are in place to appropriately restrict unauthorized internal and external access to data, and access to customer data is appropriately segregated from other customers. API endpoints are hosted on large, Internet-scale infrastructure and use proprietary DDoS mitigation techniques. Additionally, networks are multi-homed across a number of providers to achieve Internet access diversity.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 23/01/2013
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: We have delivered services in the past up to IL4

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We adhere to the complete ISO 27001 policy process and management system. We are also accredited by Cyber Essentials Plus

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change Control and Management; We use an ITIL based Change Management process to manage any proposed changes to the infrastructure.; Our change request forms ensure that changes are clearly detailed and that all the relevant personnel have signed these off before any changes are made. Particular attention is given to any impacts potentially to Security and performance. Additionally we carry out regular security and vulnerability scans as part of the service using Nessus Enterprise; ; Configuration Management; We maintain a Configuration Management Database which is kept up to date with all information necessary to manage each environment, configuration and dependent service
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our Information Security Management Committee meet every month and part of their remit is to review our current detection methods, and responses to any security issues. ; Our customers are notified within 24 hours of any security issues being identified along with a description of the remedial action required and whether this needs to be undertaken by us or the customer. Systems are monitored 24 hours a day for any potential security incident utilising technology which correlates logs from various sources, including on customer end points to formulate a “picture” of what is going on at any given point.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We have put in place a suite of monitoring tools that maintain a continuous watch on all systems within the datacentres. ; ; Any potential compromises are dealt with by our Incident Management Process with initial response as per our SLA within 30 minutes.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our Service Monitoring System alerts based on pre-specified criteria. This can be tailored based on pre-defined processes to ensure that common events are dealt with swiftly or sent on for automated action.; ; The Service Desk is accessed either by phone or email to report incidents. Further to an incident a detailed service report is provided to the client outlining the incident, any action and future mitigation. This is provided within 24 hours.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £12.00 to £212.00 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full non-production access can be provided to the MaxiCloud system. Time trial period is available on request.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.donaldson@bpdzenith.com. Tell them what format you need. It will help if you say what assistive technology you use.