BPD Zenith Ltd

BPD Zenith - IBM Maximo Enterprise Asset Management for Facilities Management (MaxiCloud)

MaxiCloud combines IBM Maximo with award winning tools to provide a secure and reliable SaaS solution for Public Sector Facilities Management. BPD Zenith has provided Maximo services for over 20 years and used this experience to develop MaxiCloud. Adding to standard functionality within Maximo, MaxiCloud provides enhanced facilities management.

Features

  • IBM Maximo Asset Management - Leading Enterprise Asset Management Software
  • CAFM solution including Space Management and Supply Chain
  • Fast Deployment
  • Fully Scalable and Flexible Subscription Model
  • UK Based Tier 3 Data Centre
  • UK Based IBM Certified Technical Support
  • Contractually Committed Service Uptime of >99.99%
  • IBM Certified Maximo Consultants
  • 20+ Years of Delivering Award Winning Maximo Services
  • Supports Mobile Devices

Benefits

  • Manage assets locally, internationally and globally from one powerful system
  • Support industry standards: ISO 55000, SFG20, lease management and BIM
  • Seamlessly link your data with connected assets and IoT data
  • Faster Time to Benefit - IT Infrastructure already in place
  • Easy budgeting - Reduce cost and improve forecasts
  • Peace of mind - ISO:27001 & ISO:22301 Certified Data Centre
  • Fully managed overview of all assets, locations and maintenance
  • Extensive Reporting and easy monitoring of Key Performance Indicators
  • Access from anywhere - Support for mobile/tablet devices
  • Gold Accredited IBM Business Partner-Globally recognised and award winning

Pricing

£12.00 to £212.00 a licence a month

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

2 1 4 0 2 7 3 5 2 2 3 0 2 2 6

Contact

BPD Zenith Ltd Richard Donaldson
Telephone: +44 7515 886737
Email: richard.donaldson@bpdzenith.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
IBM Maximo Asset Management
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Minimum 12 month contract term
System requirements
  • Must have access to MS Edge, Chrome or Firefox
  • Must have access to the web

User support

Email or online ticketing support
Email or online ticketing
Support response times
This depends service contracted:
System Down (P1):
Support call asap but within 60 minutes - Updates every 1 hour
Critical Businesss Failure (P2):
Support call within 2 hours - Updates every 0.5 days or at agreed time - Target for resolution 1 working day
Program Failure (P3) - Problem affecting one user or minor reporting function :
Support call asap but within 8 working hours - Target for resolution 3 working days
Request for Information (P4) - Support call asap but within 8 working hours - Updates at agreed time - - Target for resolution 7 working days .
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None currently. However, we can provide options.
Onsite support
Yes, at extra cost
Support levels
BPD Zenith has the following priority levels for support:

Priority 1 = System Down
Priority 2 = Critical Business Failure
Priority 3 = Program Failure
Priority 4 = Request for Information

These levels are used to prioritise service requests, with each having it's own target response time (Monday - Friday 8:30am - 5:00pm).

Costs depend upon the client demand for the support service, and will be billed on a time and material basis.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The MaxiCloud service can be live within 4 weeks, typically the duration of the on-boarding and off-boarding process is determined by the complexity of the project.

BPD are happy to define the full scope of any transition over to MaxiCloud, along with agreed project timescales and costs for each client
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Should any client wish to leave the MaxiCloud service, BPD shall provide various options to deliver the clients historical data back to them in an agreed format.
End-of-contract process
BPD can help with any transition processes to a new service if required. The costs for off-boarding or transition are determined by the scale and complexity of the project.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The BPD services provides mobile functionality for both Apple and Android via role based applications that utilise the IBM Maximo Anywhere product. This support the asynchronous use of the Anywhere roll based clients. This supports situation where users do not have continuous network access,
Service interface
Yes
Description of service interface
A service interface is available. Configuration for customer requirements can be carried out at an additional charge.
Accessibility standards
WCAG 2.1 A
Accessibility testing
None currently, however, provided that the interface requirement is defined by the customer, it can be configured at additional cost.
API
Yes
What users can and can't do using the API
For security reasons, API abilities and requests are evaluated on an individual basis.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Any area of the environment can be customised to meet the needs of your business requirements, although this may incur an additional charge.

Scaling

Independence of resources
Our MaxiCloud service is hosted externally and monitored closely, with server space, memory and processors monitored and increased as demand changes.

Analytics

Service usage metrics
Yes
Metrics types
We provide a range of service usage metrics, such as user login tracking, support calls (number of calls raised/priority/department), and maintenance reliability matrixes.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
IBM

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data export is performed through standard or custom built reports, or if preferred can be delivered by BPD in an alternative agreed format.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
  • HTML
  • Web Services
  • Postscript
  • Word Document
Data import formats
  • CSV
  • Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.9% uptime
Approach to resilience
We're certified to ISO22301 (Business Continuity Management and Resiliency). All aspects of the Data Centre Facilities are provided N+1 with no single points of failure. We can also provide our full business continuity plan is also available for review.
Outage reporting
Our proactive monitoring services are designed to capture and report any system outages. These monitoring services can also be tailored to provide email system alerts on behalf of clients. We also provide access to the monitoring system to end users.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Username and strong password/passphrase enforcement
Access restrictions in management interfaces and support channels
The network provides protection against network attacks.
Procedures and mechanisms are in place to appropriately restrict unauthorized internal and external access to data, and access to customer data is appropriately segregated from other customers. API endpoints are hosted on large, Internet-scale infrastructure and use proprietary DDoS mitigation techniques. Additionally, networks are multi-homed across a number of providers to achieve Internet access diversity.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
23/01/2013
What the ISO/IEC 27001 doesn’t cover
Not applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
We have delivered services in the past up to IL4

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We adhere to the complete ISO 27001 policy process and management system. We are also accredited by Cyber Essentials Plus

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change Control and Management
We use an ITIL based Change Management process to manage any proposed changes to the infrastructure.
Our change request forms ensure that changes are clearly detailed and that all the relevant personnel have signed these off before any changes are made. Particular attention is given to any impacts potentially to Security and performance. Additionally we carry out regular security and vulnerability scans as part of the service using Nessus Enterprise

Configuration Management
We maintain a Configuration Management Database which is kept up to date with all information necessary to manage each environment, configuration and dependent service
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Our Information Security Management Committee meet every month and part of their remit is to review our current detection methods, and responses to any security issues.
Our customers are notified within 24 hours of any security issues being identified along with a description of the remedial action required and whether this needs to be undertaken by us or the customer. Systems are monitored 24 hours a day for any potential security incident utilising technology which correlates logs from various sources, including on customer end points to formulate a “picture” of what is going on at any given point.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We have put in place a suite of monitoring tools that maintain a continuous watch on all systems within the datacentres.

Any potential compromises are dealt with by our Incident Management Process with initial response as per our SLA within 30 minutes.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our Service Monitoring System alerts based on pre-specified criteria. This can be tailored based on pre-defined processes to ensure that common events are dealt with swiftly or sent on for automated action.

The Service Desk is accessed either by phone or email to report incidents. Further to an incident a detailed service report is provided to the client outlining the incident, any action and future mitigation. This is provided within 24 hours.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£12.00 to £212.00 a licence a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full non-production access can be provided to the MaxiCloud system. Time trial period is available on request.

Service documents