Bytes Software Services

Symantec Email Security.cloud (ESS)

Email security service filters unwanted messages and protects your mailboxes from targeted attacks. The service has self-learning capabilities enriched with Symantec intelligence to deliver highly effective and accurate email security. Encryption and data loss prevention help you control sensitive data. bsscloud

Features

  • Protection against spam, malware, phishing and targeted attacks
  • Both Opportunistic and Enforced TLS Encryption options
  • 100% protection from Viruses as defined in the SLA.
  • Link following protects against phishing and malicious links in emails.
  • Granular policy-based Data Protection to control sensitive data.
  • Secure email over TLS or through Policy Based Encryption Essentials
  • Impersonation Control helps guard against phishing scams and "whaling" attacks.
  • Quick and easy to deploy
  • Dependable service from the cloud - 100% Availability SLA.
  • Supported by email security experts, accessible 24/7

Benefits

  • Reduces complexity
  • Increases employee productivity while reducing the risk of security breaches
  • Enforce usage policies, reduce data loss and maintain regulatory compliance.
  • Enables rapid implementation, delivers predictable costs, reduces total cost ownership.
  • Ensures the highest quality of service delivery.
  • 24/7 access to a dedicated team of email security specialists.

Pricing

£0.00 per person

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 1 3 9 9 2 6 3 6 8 7 8 2 6 0

Contact

Bytes Software Services

Chris Swani

+44 (0) 7951 326815

tenders@bytes.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
The service does not require any specific system requirements.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity1: (i) your production server or other mission critical system is down or has a substantial loss of service; (ii) a substantial portion of your mission critical data is at a significant risk of loss or corruption.
Target (following acknowledgement): within 30 minutes.
Severity2: A problem where a major functionality is severely impaired. Operations can continue in a restricted fashion.
Target :within 2 hours
Severity 3: Limited adverse effect on business operations.
Target response: by same time the next business day
Severity 4: Problem where your business operations have not been adversely affected.
Target response: within the next business day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
This option is available directly on our support pages ( once logged in) or For Email.Cloud through the Client net portal, Admins can click on a web-chat link or available directly on our support pages once logged in.
Web chat accessibility testing
Unknown
Onsite support
Onsite support
Support levels
The product will come with standard support included as part of the services and includes online support via our portal. In addition, if purchased directly from Symantec a remote cloud specialist will be assigned to provide an account management style support. If purchased through a 3rd party the remote cloud specialist is not provided and this would need to be provided by the third party. For large (+10,000 users) and complex estates there is the possibility to purchase Business Critical Services. This level of services can be bespoke to customer needs and will start from approximately £20,000 per annum.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The service does not require any user interface. There are some simple configuration options which are explained at the time of implementation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The reporting data can be exported in CSV format, no data will be held after end of contract.
End-of-contract process
Symantec will stop processing SMTP email for the customer domain and reject all emails. The customer therefore needs to reconfigure their MX records to route traffic to an alternative source.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used
Service interface
Yes
Description of service interface
The portal is a web based management console. As the administrator for the organization you can configure various security settings. Administrators log in using a portal administrator account. Password policy settings ensure that your portal user accounts are controlled with a time-limited password expiry date and a set limit of password re-use.
Accessibility standards
None or don’t know
Description of accessibility
Administered through a web based management console, the console provides role based access controls. Permissions can be set as follows: - No access / Read only / read write access to service configurations - Access to reporting information - Access to specific domains - Access to specific services The console also supports 2 factor authentication to secure access. All changes to configuration are logged. The management console provides the ability for customers to configure and manage the service, access reports, and view data and statistics as part of the service.
Accessibility testing
Unknown
API
No
Customisation available
Yes
Description of customisation
The administrator can customize email security policies (e.g. anti-spam, data protection), end user alerts and email disclaimers.

Scaling

Independence of resources
Email Security.cloud is a globally hosted and load balanced solution, operating across three datacenter clusters in EMEA. The service operates at 40% load during normal operations, meaning an entire datacenter could be lost without affecting service.

Analytics

Service usage metrics
Yes
Metrics types
N/A
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Symantec

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Data at rest is stored in the Amazon cloud.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Via a report through the console or email/email attachment. Dependant on add ons they may also do so through an api.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The Platform is available on a twenty-four (24) hours/day by seven (7) days/week basis and is monitored for availability and service capacity.
Approach to resilience
Buyers are provided with their own instance of the Email Security Services, Redundant data center clusters to balance availability in the event of outage.
Outage reporting
Scheduled maintenance and emergency outages reported to customer by Symantec.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Must be logged into the web app to access these features, and have the appropriate user-role in the Platform.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Register
ISO/IEC 27001 accreditation date
23/05/2016
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Data centers SOC 2 type 2 reports or ISO27001 compliant

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
All staff are required to read and comply with our security policies. Staff are trained in line with our security practices. Our Chief Security Officer reports directly to Symantec's General Counsel. Our policies and processes include, but are not limited to, security, incident response, business continuity, secure software development and supply chain risk management. External versions of a number of our policies are available here: https://www.symantec.com/about/customer-trust-portal
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: Recreate the environment and issue within Symantec’s labs for an expedited resolution. Facilitate a prompt and accurate response. Avoid delays in new Symantec releases.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment
Incident management type
Supplier-defined controls
Incident management approach
Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.00 per person
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 day trial access with ESS

Service documents

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