OnGen Ltd


OnEfficiency is an asset management platform used to plan energy performance improvements in commercial and public sector property portfolios.

OnEfficiency is the one software platform which allows you to manage energy performance and MEES compliance across large and diverse property portfolios.


  • Managing energy data across large and diverse portfolios
  • Planning energy improvement strategies
  • Engaging stakeholders in building improvement opportunities
  • Full listing of energy efficiency improvement measures
  • Impact on EPC rating


  • efficient assessment of muiltiple energy effciency options
  • return on investment calculations
  • Dashboard to prioritise asset improvements and retrofit strategies


£200 per unit

Service documents


G-Cloud 11

Service ID

2 1 3 8 4 8 6 2 0 6 3 1 9 1 6


OnGen Ltd

Christopher Trigg


Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
OnGen Expert
Cloud deployment model
Public cloud
Service constraints
None known
System requirements
Any web browser, ideally chrome (IE v.9 or later)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Email support provided
dedicated account manager
telephone support
Support available to third parties

Onboarding and offboarding

Getting started
A dedicated instance is created for the user or it can be accessed through the Managed Service.

Onsite and off site training can be supplied (via a webinar).
Service documentation
End-of-contract data extraction
Users can request that data added to the platform is exported as a .csv file
End-of-contract process
The cost of the licence includes the created of a dedicated URL, database and training.
The Managed Service is an additional cost.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Service interface
Customisation available


Independence of resources
Huge contingency built into Amazon Web Services cloud.
We can vertically scale the service to meet demand and we
can also provide dedicated instances to specific customers.


Service usage metrics


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Via .csv or via the inbuilt reporting features
Data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Servers is hosted with Amazon Web Services and SLAs
are consistent with their uptime. Releases are scheduled
and notified 24 hours in advance
Approach to resilience
In line with AWS. Data is backed up every 5 minutes and
stored for 2 weeks.
Outage reporting
Email alerts Twitter alerts Website

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
We do not expose management interfaces or support channels to the public internet. Elevated permissions are granted only where there is a job
requirement to do so.
Access restriction testing frequency
Less than once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Data is encrypted in transit using SSl and HTTPs, passwords encrypted at rest. Access to the data is limited to master credentials for AWS.
Information security policies and processes
2 developers have access to data in UAT and report to the Senior Developer. The Senior developer reports directly to the CTO and CEO.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change is captured in a ticketing system. Change is grouped into sprints with planned releases. We perform full regression testing before live releases. The security impact of any change is assessed at design and implementation time.
Vulnerability management type
Vulnerability management approach
Operating system patches and service packs are deployed as they become available. The frameworks used to develop the software are updated and the relevant patterns used to protect against common vulnerabilities. We source threat information for OWASP
Protective monitoring type
Protective monitoring approach
We monitor and log traffic in AWS. We can rapidly change firewalls and access controls on the component parts of the software to mitigate compromise. We respond to incidents as our highest priority.
Incident management type
Incident management approach
Users can report incidents through the web site, API, twitter and email. We aim to restore normal service as fast as possible and communicate with our users through all unaffected channels.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£200 per unit
Discount for educational organisations
Free trial available

Service documents

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