SA Group Ltd

Integration Support

SA Group will provide support during the design and implementation of integrated systems & cloud
migrations. Our team assists the customer with complex application integration as well as COTS systems.
Our Integration service helps customers seamlessly integrate their new cloud solution into their existing
infrastructure and support structure.

Features

  • DevOps advanced processes & tooling
  • Cloud technology assessment
  • Cloud Integation
  • Provides System & System Integration Testing
  • All security classifications from OFFICIAL to TOP SECRET
  • Pro-active security, performance monitoring & tuning aligned to business targets
  • Full support for IaaS & PaaS environments & overarching applications

Benefits

  • Client focused to deliver the user satisfaction
  • Demonstrate compliance with GDS Service Standards
  • Flexible resourcing to accommodate additional demand in workload
  • Platform & technology agnostic approach
  • Collaborative & one team approach ensures complete transparency
  • Exceptional pool of highly experienced engineers & DevOps staff
  • Reduces timescales for cloud integration
  • Enables seamless integration with existing technology
  • Reduces the risk related to cloud integration & service transition

Pricing

£400 to £1,300 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@sa-group.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 1 3 5 1 1 6 5 4 6 1 9 8 9 5

Contact

SA Group Ltd Jack Osborne
Telephone: 03333 583340
Email: commercial@sa-group.com

Planning

Planning service
Yes
How the planning service works
SA Group proactively support the Buyers’ team implementing cloud hosting and software services through sharing of industry best practice and our experience. In addition, our accredited Quality Management System delivers a set of Critical Project Deliverables, Risk Register and Compliance Register ensuring that all implementation issues are fully addressed and mitigated. These are agreed with the Buyers’ team to ensure the project is delivered on time and in full and identifies any opportunities for improvement in delivery or cost. SA Group have identified a number of key themes based on providing the best independent, cost effective, specialist technical support and systems assurance in cloud hosting and software. Our structured approach utilises proven methodologies and innovative ways of working underpinned by experience of managing emerging challenges in the fast changing cloud hosting and software environment.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • PAAS
  • IAAS
  • Training IAAS
  • ITAAS
  • SAAS

Training

Training service provided
Yes
How the training service works
SA Group places significant emphasis in ensuring that the company is able to provide our Buyers with the assurance and confidence that we have robust, externally accredited systems for all services we provide. We follow the Defence Systems Approach to Training (DSAT) Methodology (quality standard). DSAT processes, performance and associated learning solutions will be specific to cloud software and hosting services and linked to human capabilities. These are fully auditable, reflecting any legal and accreditation requirements. DSAT is a tool that provides a benchmark against which performance and training can be evaluated and good practice identified and shared. When DSAT is used intelligently subsequent training will be:
Effective - All tasks and roles will be analysed to understand the operating conditions and standard that must be achieved.
Efficient - DSAT ensures optimum efficiency in terms of time, cost and other resources.
Consistent - DSAT ensures the performance and learning required is delivered to a consistently high standard across organisations. Instructors / Educators will be clear on exactly what and how to teach and assess.
Auditable - DSAT provides a clear auditable trail for a learning solution that addresses all requirements, risks, assumptions, constraints, issues and dependencies.
Training is tied to specific services
Yes
Services the training service works with
  • IAAS
  • ITAAS
  • Training AAS
  • PAAS
  • SAAS

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our consultants are experienced in the adoption of cloud technologies. Using this experience we are able to
analyse your current business systems & provide recommendations for improvement prior to embarking on your
cloud journey. With the adoption of modern Agile iterative approaches, we will help you with your preparation,
migration, and post migration activities to deliver a service that is fit for purpose and provides a platform for
further growth. We will provide you with an approach that will ensure you are confident that your decision to
migrate to the cloud is right for your organisation & fully meets business need.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • IAAS
  • ITAAS
  • Training AAS
  • SAAS
  • PAAS

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We will help prepare your organisation to adopt cloud services through comprehensive quality assurance
steps. We will help you to plan and prepare phases of testing to ensure the system and services being
delivered by your cloud journey deliver the required level of business benefit. Our experienced testing teams
will plan & implement testing strategies to ensure your cloud journey is fit for purpose & performs as user
need dictates. We produce detailed test plans & serials, co-ordinate user acceptance & map testing results
to user requirements.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our specialists have >1,000 years of experience of supporting Government Departments as well as the majority having been users of the systems we support. Our knowledge and capabilities enable Buyers to identify business value, manage risk and realise higher levels of success from the programmes and projects that they undertake transferring onto a cloud based environment.
We offer specialist services in support of cloud hosting that enable Buyers to transition to cloud hosting seamlessly. We have an established reputation for specialising in the provision of objective and independent technical and commercial support and advice in challenging and technologically complex environments. This includes supporting Buyers with their needs such as transitioning to cloud hosting and managing solutions to the risks and threats to customer’s systems and work practices as they transition. We frequently work as the ‘customer friend or Owners Engineer/Representative’ roles ensuring that suppliers are meeting the customer requirements and delivering value for money with their solutions. Typically, we save between 10 and 50% of expected costs for customers as well as ensuring projects are delivered on time and in full.

Service scope

Service constraints
Standard SAG mobilisation constraints apply.

Support response times: within 1 x business day.

Business day being Mon - Fri. Excluding Bank Holidays

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Standard support comprises of Mon - Fri, 9 - 5.
Different levels of support available on request at extra cost.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£400 to £1,300 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@sa-group.com. Tell them what format you need. It will help if you say what assistive technology you use.