Telefonica UK Limited

O2 Cellular WAN

The Cellular WAN service is a portable, convenient and affordable way to use cellular-network connectivity to create a true WAN extension. Using a pre-configured plug-and-play router, O2 Cellular WAN works straight out of the box. So your network connection can be up-and-running in minutes. All you need is power.


  • Specialist assistance with data, hardware and payment plans.
  • Enterprise controls and secure access for users to backend systems
  • Utilises other UK Mobile Network Operators when O2 coverage unavailable
  • Provides Rapid-Deployable solution for customer to use in remote locations


  • Quick and easy deployment
  • Secure connectivity
  • Flexible and scalable connecting any number of devices
  • Reliable, Secure, Telco Grade Solution
  • Increased efficiency by improving complexity and improving workflows
  • Trial Option Available
  • UK-only or Global Connectivity options
  • Ideal for remote or short-term connectivity


£41.80 per instance per month

  • Free trial available

Service documents

G-Cloud 11


Telefonica UK Limited

Neil Cruden


Service scope

Service scope
Service constraints None
System requirements Not applicable

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Emails can be sent to at any time but may not be actioned until the next working day if sent outside Customer Service Hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Incident Classification of P1, P2, P3, P4, P5 & P6. Service Charter available upon request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding is led by the Onboarding Manager and comprises of two elements. Firstly establishing the Account Structure. Secondly the On boarding Manager leads a process to roll out devices to the Customer’s location following the processing of the customer order form. Secondly the On boarding Manager leads a process to roll out devices to the Customer’s location following the processing of the customer order form.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats MS Word
End-of-contract data extraction Only billing data and specific SIM related data is held on the platform which can be downloaded if required.
End-of-contract process Offboarding is led by the Offboarding Manager who leads a process to decommission users, network access and devices and reconcile final invoice within the terms of the Contract.

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources Additional information can be provided on request
Usage notifications No


Infrastructure or application metrics No


Supplier type Reseller providing extra support
Organisation whose services are being resold Cradlepoint UK Ltd (hardware) / Asavie Technologies Ltd (service management)

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Not applicable to this service
Data sanitisation process No
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network Other
Other protection within supplier network Not applicable

Availability and resilience

Availability and resilience
Guaranteed availability The self service portal is available 24/7
Approach to resilience O2 Network resilience incorporated into service management SLAs
Outage reporting Service Management reporting processes

Identity and authentication

Identity and authentication
User authentication Other
Other user authentication Not applicable for the service
Access restrictions in management interfaces and support channels The platform is roles based from a security perspective
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 17/01/2019
What the ISO/IEC 27001 doesn’t cover All relevant areas covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Mobile network is CAS(T) certification
Information security policies and processes Mobile network is CAS(T) certification

Telefonica implements all the security features defined by the main standardization and regulatory bodies

ISO-IEC series 27000

ISO/IEC 27000:2009

ISO/IEC 27001:2005

ISO/IEC 27002:2005

ISO/IEC 27011:2008

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Follow best practices
Vulnerability management type Supplier-defined controls
Vulnerability management approach Follow best practices
Protective monitoring type Supplier-defined controls
Protective monitoring approach Follow best practices
Incident management type Supplier-defined controls
Incident management approach Follow best practices

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No


Price £41.80 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Please contact O2 for further details

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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